Sitwell arms is a beautiful venu and we loved it the very first time we saw it
Cant wait for our special day

We got married in June. It was a beautiful day, the ceremony was complete, pictures were done and we were about to have the big moment of being introduced for the first time as Mr and Mrs Severn. It’s a big moment.

And out of nowhere, we get Mr and Mrs Stevens (and no, it’s not even remotely close). Instead of our guests remembering the good things about the day, we now get jokes about the wrong name. It’s THE thing people remember.

That wasn’t the only mistake. They also served the wrong drinks, delayed the ceremony by 10 minutes as they didn't tell the photographer/my dad where to go, and tried to shut the bar 30 minutes early, which my husband had to persuade the staff to reopen.

We raised these issues onto the Sitwell Arms team and tried to settle this internally. They took 6 weeks to reply and sent back a lacking response and excuse that most of the mistakes were because they were confirmed by email and not sent over to the right person.

Honestly - this excuse and lack of communication is inexcusable.

It’s a lovely venue, but if you're after attention to detail for your wedding, you should try somewhere else.

Review of wedding at Sitwell Arms Hotel May 2024. Firstly we would like to praise the wedding decorators and the DJ in particular who were both brilliant.

Unfortunately I would absolutely not recommend this venue!

Our package stated that the bride could use the bridal suite to get ready, at my alloted time we asked for the keys to the bridal suite to be told that the keys were already out. After questioning we were told that the 4 poster room we were already in was the bridal suite. I could not get ready here as my partner and child were getting ready in there so I ended up getting dressed in my bridesmaids standard room. I do not believe this was the bridal suite as photos on the website and social media show bridesl getting ready in a very different room.

As I walked into my ceremony I noticed that my memorial candle (electric) for my daughter was not lit, this was something that we had discussed at length. I then had to switch it on after the ceremony. My father was told to stand on the wrong side of me so when we got to the end of the isle he had to step over my dress. We had also asked for rows of 2 for the ceremony (it was a small intimate wedding) they were set as 3 so myself and my father and then myself and my husband could not walk side by side down the isle.
The wrong music was played as we exited the ceremony.

After the ceremony I asked about the sweet cart that we had replaced the canapes with and was told that they were not being put out yet as everyone would eat them and not eat their dinner. This meant that the guests went from 2pm on arrival to 5pm with nothing to eat.

Unfortunately many of the problems we encountered began at the wedding dinner. Myself and my husband believed that the menu was a buffet style and guests would be able to go and get their own food as discussed in meetings. We were not looking for a plated up meal which is what we got, with some people not getting all of the elements of the meal on their plate.
After the meal I asked for desserts which were not ready, and was told that there wasn't any on their file. I then had to get my emails up during my wedding dinner to prove this. Desserts were sorted however they were not what was arranged and there was only 10 of each flavour so not everyone got what they wanted. There was also a child who did not get a meal and was only able to have an adult meal as one of our guests could not make it. My bridesmaid dealt with most of this so that I didn't have to. My bridesmaid took it upon herself to try to sort who wanted which dessert as we were getting closer to the evening guests arriving and didn’t still want to be eating and I was aware that the tables needed moving in preparation for the evening guests. I was shocked at the attitude of staff towards my bridesmaid, she was trying to help and the staff member loudly said “your counting is rubbish” in front of all of the guests. She was also heard by multiple guests saying to other staff “who does he think she is, does she think this is her wedding.” This is absolutely outrageous and not acceptable. As I sat eating my food I could hear on both tables guests discussing the attitude of the staff.


Unfortunately this is not the only time that the staff were an issue, the chef that came in and out of the wedding to bring the food looked for lack of a better term, utterly miserable, this was brought up by a number of my guests, a smile goes a long way. Whilst setting up for the evening I asked for chairs for the games table and was told that it was blank on the plan for games and I said that people may want to sit to play the games so 4 or 5 chairs would be great. I then heard the staff member once again speaking to her colleague about me asking for chairs when the plan was blank. She was also heard complaining about a child at the wedding saying he’s "running around" again.

I have since spoke to many of my guests and it is very upsetting that their lasting impression of our wedding day is the way they were treated by the staff, not just the wedding team but we also received comments about the reception desk staff being rude and sending our guests to the wrong wedding.

The hotel were emailed regarding this and I was told it would take 28 days to look into and get back to me. I contacted them again after 42 days for an update. All wrongdoing was blamed on a previous member of staff who "didn't pass information on". We were told about this member of staff on the day and staff were explaining many other events that had been affected by this. However if they knew there were problems arising from bookings made by a previous employee they should have been checked thoroughly with new staff.
The issues with previous wedding coordinators does not excuse the rudeness of the staff throughout the day. I am appalled by their behaviour.
The hotel offered a free stay and dinner however it is not something that we will accept as we do not want to stay there again. Absolutely would not recommended a wedding here.

Karen is amazing at her job she was more than happy to accommodate my fussy eaters hotel and venue is a 11/10 for me on presentation and cleanliness can’t wait for our wedding here

Really helped us with finding wedding inspiration thank you so much!

Beautiful settings , everything you need in the package

We went for a viewing at the Sitwell Arms Hotel & fell in love. We knew this was the venue to hold our wedding. We booked our wedding through Louise, who was fantastic & continues to be on hand for any questions we have

Fell in love with the venue when we attended an open day. Immediately booked for our date. Since then the team have been so helpful with the planning process and getting everything done. We are a different couple and the team are embracing that and offering great suggestions to help our day be special and unique.

The venue have been amazing so far, not made appointments for sake of it been up front on when we next need to visit Considering we booked 2 years in advance helpful with wedding suppliers.

I think it was very nice from start of booking x