As some of you know, I've had lots of issues with diamonds falling out of my bridal set and I got so fed up with the jewellers repairing it that I requested a completely different bridal set which I picked up less than 2 weeks ago... I woke up this morning to find ANOTHER diamond had fallen out! I have been to the jewellers today for a refund. I am so upset and frustrated with the whole situation and I feel like its ruined the memory of the 'engagement' because I've had nothing but trouble with it. I wouldn't mind if it was an inexpensive set but it cost quite a bit of money, even with discount.
To cheer me up, my H2B took me to an independent jewellers to design me a new engagement ring. I want to be excited but I'm just drained from the experience with the other jewellers.
Sorry for the rant Ladies & Gents, just wanted to get it off my chest Xx
CommentAuthorValentinaK
That is shambolic! Name and shame... have they given you a reason as to why they are coming out? Perhaps it's the metal? The problem with any ring that has a full channel set diamonds all the way roundis they they have to fit perfectly and be tensioned correcty in the jewellery... I hope you've been given a full refund.
And we lived happily ever after!
CommentAuthoralmost a year wife!!
That's awful.... I'd complain to the head office x
Ill marry my hero
CommentAuthorBev
I feel absolutely deflated about the whole thing. They said they NEVER get any complaints about diamonds falling out and gave an insincere apology (said 'sorry' and then tried to refund my H2B only £999 - which is LESS than he'd paid for it - lucky he checked the amount on the card reader!) I will never shop in 3RNEST JON3S again.
CommentAuthorBev
Do you think it'd be worth complaining now that We've got a refund? X
So sorry to hear the amount of trouble youve gone through! Its meant to be a happy time and e rings arent cheap! Definitely still worth a complaint! X
"Once in a while, right in the middle of an ordinary
life, love gives us a fairy tale"
CommentAuthorMrs T. 2 Be
I would write to head office if that was me! What an awful service and experience you have had to go through.
Started Dating: 25th September 2005
Engaged: 26th September 2012
Getting Married: 25th May 2014
CommentAuthorCharlieBe-Cool
Thats a shame as I always rated them. Ive gone with their 'sister company' so hope they are better! Id still complain as it may be a design fault they need to rectify.
Met my prince charming - May 2002
Finally tying the knot - July 2015
Where there is love there is life - Muhatma Ghandi
CommentAuthorBev
I've always been happy with jewellery I've had from there and that was the reason H2B bought the first bridal set from there but since March we've had to return 4 or 5 sets due to missing diamonds.
CommentAuthorangel830609
I'd still complain if it was me, like CharlieBe-Cool said it may be a design fault, but also the way you treated you is out of order to give an insincere apology and then try to refund you less!?!, I'd be seething and would've given the assistant a piece of my mind! atrocious behaviour! xx
it's been a long hard road, but hopefully we're getting
somewhere :) xx
CommentAuthorLauraT41
I used to work at said jewellers and i would push it with Head office, i know it wont fix the experiance you have had with the rings but it would be worth pushing it. Often when there are problems such as this its down to the manufacturers of the item , E J do not manufactuer their own jewellery so it can be hard to determine quality over the obvious - ie type of diamonds etc. Channel set stones need to be exteremley tight , did you have the rings sized at any point or do you have small hands ? i have small fingers and know now that tension set channel stones do not work well in my size, ive had two seperate rings with the same problem as you. I hope you can get some resolve and find a new forever ring - good luck xx
CommentAuthorLynD
when I first got engaged (not to the guy I'm now married too), my engagement ring was from there, white gold, sapphire with two diamonds either side. It was too big so they ordered me another (I didn't want it resized) but let me keep the original one until the replacement came in, the metal bent - like a cheap silver ring - and then a diamond fell out. I went in to complain and they said they were sorry. The new ring came - tried it on, perfect size, they asked me to take it off to polish for final time and, as I held it by either side to push it off my finger - exactly the same thing happened again, it bent like cheap silver. I went ballistic (husband to be then was on deployment). Manager came out to try and diffuse the situation and said that I must be that 'Uri Geller' person who can bend rings - oh was that the wrong thing to say!!!. I cleared the shop. He offered to get me another - I refused - he then offered me an alternative ring at the same price - again I refused and got one more expensive. He then said that he hoped he'd see us for our wedding rings - again wrong thing to say. I can honestly say that from that day (which was in 1985) to this, I have never set foot in that jewellers again and I never will.
I agree that they do not manufacture jewellery in house - but that's no excuse to sell shoddy workmanship.
xx
CommentAuthormym72
It's a shame you've had problems with them. My engagement ring came from there as well and I've had no problems at all (had it almost 4 years now and wear it for everything as well).
CommentAuthorLauraT41
oh i 100% agree about the poor quality i was not trying to justify it - sounds like your previous ring has brittle gold, this is more common than its acceptable really and its not caught until someones dream ring is ruined. Dosent sound like you have been given the experiance that i would have expected from such a high value purchase or any purchase at all - i would deffo push Head office, at least if you get vouchers or anything you can spend on something else and i would get the full refund and go else where - Not sure where you are based but the jewellery area in B'ham is amazing and hundreds of stores which will make exactley what you want - you even get to chose your loose stone which makes for an amazing experiance :) - good luck i hope you get it sorted soon x
CommentAuthor*The NewMrsMalin*
I'd still complain; although you have your refund as this is just not good enough. Chin up and try and look forward to designing your engagement ring. :)
Met in 2009
Got together on12th May 2011, proposed on the 12th May 2013
When you get knocked down; smile and pick yourself up again!
Fight for what you believe in!
CommentAuthorRachaelC80
My first E ring came from there and I too had problems. The Sapphire came out the ring, which I had replaced. Then 2 months later it happend again. I had it replaced again but refused to wear it on a daily basis as it upset me so much. We did split up and I actually went to sell the ring. I had someone look at it and they told me one of the small diamonds was missing!!!
It's a horrible thing to happen and I really feel for you.
But, how exciting having a ring made for you!!! Enjoy your new ring!!!
:-)
CommentAuthorShazk
Oh huni that's not good to hear I would defo be taking to head office even tho they have refunded its not right at all and it needs looking into and stuff its just wrong.
I hope u love ur new ring how exciting to have it made for u xxxx
Away with the flutterbys xxx
CommentAuthorJoannaS
my wedding band has come from there and has diamonds in I'm going to keep a close eye on it I don't want to be losing any stones the whole of Bluewater will hear me if I have to take it back cos of that.......
CommentAuthorBeckyU98
i would definitely make a formal complaint. get your money back and hopefully something else for your troubles and then go somewhere else x
CommentAuthorBev
I've sent an email detailing everything that has happened. I've been told someone should respond withing 1 working day so I'll take it from there.
Thanks for all your advice. I didn't want to feel like I was ranting but I am so upset. X
CommentAuthorbarbie86
I have a couple of dress rings from there and haven't had issues, but I only wear them occasionally. I've seen a few reviews from people who've had the same issues as you, so I'm sorry to hear this :-(
What I would say is that it's great you got a full refund, and I would try to move past it and focus on your new ring. Also, you will get WAY more 'bang for your buck' with an independent jeweller than on the high-street. I went with a jeweller in Hatton Garden for my ring, a 0.66 TCW cluster in platinum. EJ had one with a smaller TCW (0.49), thinner, smaller setting, and far inferior specs, for over £200 MORE than we paid for my (bespoke) ring. I future, I'll likely only buy from the high-street if it's a cheaper piece; for diamond jewellery I will now only use independent jewellers where I can pick the specs and get way more for my money.
So, while obviously this was a bad experience, try to see the positives, and focus on designing your new ring :-)
