One of the companies involved in my wedding, are suppliers on this website.
I have has absolutley awful service from them.. And have spoken to a few other people I know who have had the same.
I understand that they pay to advertise on here, but I truely don't think the ladies on here deserve to have their wedding dulled by these people.
I don't know how it would stand, but I really am upset by the way they have been treating me and I don't think its fair they are advertising to 1000's of potential customers to ruin their experience too.
What can I do?
xx
CommentAuthorsuzky123
I would email IT Man directly or speak to one of the mods e.g. hails. What did they do? Obvioulsy dont reveal names if they are still on here until after its resolved.
cant wait to be Mrs Evans less than 3 weeks woooo
start weight 10st 1.5 lbs
weight now 8st 4.5 lbs
total loss to date: 24.5 lbs now need to maintain!
CommentAuthorMrsShaw
Basically communication before the wedding was pretty bad, but we won them via a wedding competition so we didn't think of looking elsewhere.
On the day, he didn't sort any of the photo's himself.. I had to literally stand there shouting for people to get into groups. He was telling me I had to sort it all out. Then I asked for certain photo's and he laughed at me and said 'well if you want cheesy tacky photo's like that!?'... I was like, its my wedding and those are the photos I want :( And he laughed at me over them!
Best bit is now we're married, we got married over a month ago and only just got the link to the photo's on Saturday. They look blurry as anything on the website so I'm just hoping that's because they're not in high res online.. but some are clearly blurry and won't be fixed by being in high res. Some are wonky, and most of them look no better, if not worse, than the ones my friend took on the day.
I have heard that someone I know's Dad is a wedding photographer, and he has worked with said photographer and has heard nothing but bad things about him. He's known for not liking doing weddings, and is known for taking photo's of 'things' rather than people.
And now is the cherry on the top. I emailed back on Saturday, and then Sunday, Monday and last night. No response. I've also called the shop and spoke to the same guy for the past 3 nights. He told me he passed the message on and was fobbing me off saying stuff like 'its not my problem, i'm not dealing with it' 'we're busy, im on the phone to you right now and can't email someone now' etc. I could understand if it was one email I sent this morning. But this has gone on since Saturday!
Another girl I know had him as her photographer and says he's been exactly the same as her has with me, and she paid a lot of money for him! He pissed about putting a comic in place of the book in the ceremony photo's, when he could have been editing proper ones. The only was that she got anything sorted was to go in. She had a photobook in with the price and he sent her a proof of it. She said her 5 year old cousin could have done a better job. There was even the same photo on one page twice!
Oh not very many of mine are edited at all, not enough that it takes over a month to get them online to me.
The guy on the phone had the cheek to tell me I needed to get in touch with the guy!?!? WTF does he think I've been doing all week!?
I'm going to go insane if I go in on Saturday and I haven't had a responce...
xx
CommentAuthorMrsShaw
yeah I won't name and shame until I have my actual photo's on a disc with me.
I told him 'i'm not being funny but these are my wedding photos! i'l bring a bloody disc to you myself!'
The guy involved has already gone back on himself saying I get 50 prints, when he told me when I won that I would get the photography on the day, a photobook, and disc with photos on.
Really upset and angry.
xx
CommentAuthorclive
Whether it's free or not, this is no way to treat someone during their wedding-especially where the photos are concerned. As you say, these are your wedding photos-the one lasting memory you both have of the day!
oh my that sounds terrible. Definitely email IT Man direct with all of those details and maybe also mention it to hails or another mod just incase
cant wait to be Mrs Evans less than 3 weeks woooo
start weight 10st 1.5 lbs
weight now 8st 4.5 lbs
total loss to date: 24.5 lbs now need to maintain!
CommentAuthormadhen
I agree with Suzky, get on to Ian because that's seriously bad service :( :(
CommentAuthorMrsShaw
Everyone else I spoke to said that too Clive. If I knew this would have happened, I would have gone elsewhere and just paid for them! We saved enough money with everything else we won, but I assumed that as they were donating it and they took a big part of the whole competition, that they would be decent.
Thanks guys and girls, I will email him on Saturday night after I have my photo's on disc. I wouldn't put it past them to delete them all if anything gets said before then.
I might even mention this forum to them on Saturday and say i'm ready to name and shame to almost 300,000 brides if they don't give me what they promiced.
xx
CommentAuthorLegoWife
I posted on your other thread about your photos. If that guy is on here as a legit photography supplier I'd deffo be contacting UK bride to get him removed cause they were seriously unprofessional.
~Wedding made of Lego~
*Married 30/03/13*
CommentAuthorclive
edited
Well, I've actually seen your wedding photos luvvie, and I've also seen the guy's website. The photos themselves are, I'm afraid, atrocious. they've not been framed properly, during the speeches, he seems to have an allergy to close ups. He hasn't captured the emotion of your day. One shot, where you are cutting the cake, he takes a shot while you are walking away, with your backs to the camera, guests not sat down and he still snaps away-....the list is endless.
I see your hubby is in the way when he's taking a shot of you just outside the church! He really should have sorted this beforehand.
His website says it all. Click on the gallery; nothing there. Same with the testimonials; Nothing there. Hardly a way to run a successful business is it?;-( The surmise of it all is in my opinion, he is trying to be someone he isn't-and he certainly isn't any wedding photographer.
The bad bit is, you look absolutely beautiful, and he hasn't done you justice at all;-(
CommentAuthorMrsShaw
Thank you Clive. I really appreciate that. I'm really upset at the fact that my friend got better shots of him, not amazing ones but better. Luckily a friend filmed it, so we have video, but it doesn't take away from the fact we don't have many decent photo's :(
Thank you legobride, yes he's on here as a legit photography supplier, and I think was offering the free engagement shoot, whereas they actually offer couples shoots for free anyway!
I'm going to kick up a fuss in the shop on Saturday and hopefully deter some people from booking with them.
I was almost in tears looking through the photo's to be honest... I was fuming. My cousin in Australia got married 2 weeks before me, and his photo's are beautiful :(
xx
CommentAuthorclive
edited
I'm actually going through them now as we speak. There are some there that he has absolutely nailed to perfection. The close-ups od the individual flowers- absolutely wonderful-perfect. But it stops there to be honest. Another example is your dress. Two things; 1/why didn't he suggest hanging it up in the window to get the light reflecting through? 2/Why on earth did he take a side-on shot? It doesn't show off the full potential that your dress had.
There's another of one of your junior bridesmaids holding her cage bouquet. he only went and got her in as del as the bouquet, which should have been a close up of that ONLY.
That, and his depth of field on virtually all of the images is non-existent.
Like I said, you looked absolutely lovely. You deserve photos to reflect that. xx
CommentAuthorMrsShaw
Again, thank you for the compliment Clive. Yeah, he has got the flowers spot on, but thats it.
He just suggested I didn't have it on a 'busy' wall, but he did keep moving it around, not once in the window. and i don't know. :(
I've just sent a really angry email. I have sent 5 emails since Saturday and called every night this week, and he has ignored me. I am going into the shop on Saturday, I'm so angry right now I could cry :(
xx
CommentAuthorclive
Oh bless you!
OK, look, we've established that they are not what you would expect from a professional wedding photographer, and the bigger picture is, he is vilifying UKBride in the process.
As the next step, I would get trading standards involved, and arguably, the CAB. Tell them the whole sorry story, be advised by them as to what your next move will be. If that fails, I will put a link on your wall of our wedding photographer. As you can probably tell, I am very, very fussy about our photos when they are done, and as a result, would not settle for second best. Our photographer is just simply amazing, and I won't hear a bad word said.
Again, explain the whole saga to her (she is absolutely lovely), and I'm sure she will help you, but your in yorkshire, and she/we are in north dorset on the south west coast, so travel may be an issue, but that said, she is doing a wedding in edinburgh either this year or next.
xx
CommentAuthorNicsquared
I think its a waste that you have 5 shots of the same thing again and again, you dont need all of them, just chose and edit the best ones. It looks a bit like its quantity over quality. I couldnt believe there were almost 150 photos before you even got to the ceremony :s Having a look at their website they arent exactly that cheap either I'm really sorry you are so disappointed, there are some good photos there so try not too be too disheartened
There are so many people out there who will tell you
what you can't do.
What you have to do is turn around and say, "watch me"!!
CommentAuthorclive
Exactly!!! The wedding dress shots! Why?
The fact that there's so many prior to the ceremony isn't as issue really, as long as the quality is there, which these clearly are not.
The upshot is you didn't pay for them so financially you are not at a loss, but that is totally irrelevant.
I've just put details of our photographer on your wall luvvie xx
CommentAuthorMrsShaw
Theres no point me going to trading standards though as we haven't lost out on money as it was the prize.
I will most certainly be emailing J or IT Man about it once I have the photo's in my posession.
Thank you again Clive for the advice :)
They're not cheap Nic, and I feel sorry for the girl from work who paid £600 for hers and she's had just as much trouble communicating but admits that hers aren't as bad as mine.
Thing is Nic, I shouldn't have to pick the decent ones, and if that was me, I wouldn't be putting the awful ones on there (he took way more with the campers so he's weeded some out..) I should be able to chose my favourite out of the best :(
thank you though, there are very very few... I only like one :(
xx
CommentAuthorclive
No, perhaps not, but there's only two ways that your wedding photographer could have been paid
1/UKBride paid for it. 2/ Your photographer underwrote the fee himself.
If it is the latter, then he has taken money and not delivered.
Either way, you have received goods not up to standard.
CommentAuthorNicsquared
I agree Clive, if the 150 had all been different then thats no prob, I prob should have worded it better, there were 150 of which prob only 50 or so were different :(
I agree Mrs Shaw, he should have thinned them down and left you with the best ones - was he obliged to give you a certain number of images?
There are so many people out there who will tell you
what you can't do.
What you have to do is turn around and say, "watch me"!!
CommentAuthorMrsShaw
It wasn't a competition via here though. It was a local competition where he was part of the 3 main people organizing it, so I don't have much to stand on :(
I just know because we didn't pay anything we don't have anything to stand on really. He could easily just delete the images and pretend I didn't exsist as I won't be on the books or anything. I think I'll take a screenshot of the website now just in case actually...
xx
CommentAuthorMrsShaw
He wasn't Nic, no. It was a prize and he seems to have chopped and changed his mind all the way through as to what we actually get so... :/
xx
CommentAuthorStaceyP91
aww im intrigued now to what the photos are like, So sorry though to hear you have been through this, fingers crossed something can be resolved from this!
Xxx
30-11-13 my life becomes complete
Mrs Solomon to be <3
CommentAuthorMrsShaw
And its not even like he was there ALL day.. He turned up when we asked at 1:30 to start, and he left before the meal around 5:45, so less than 5 hours...
xx
CommentAuthorMrsShaw
On my wall Stacey xx
CommentAuthorclive
OK, who ran the competition?? It's them you need to contact AS WELL as UKB. Whatever you do, please don't let the fact that you won it as a competition prize cloud your judgment. You have rights.
You're doing the right thing in taking a screenshot. Good idea.
CommentAuthorclive
Oh, and another thing: When you speak to them again, put it to him that the post-production in those are practically non-existent. All of these should have been edited to a standard that would be acceptable. I reckon these were just ripped onto disc as raw images, and that was it.
CommentAuthorStaceyP91
Ah ok... can now understand everything :( You do have some lovely shots in the some photos but can see why your not happy by the service you recieved xxx
30-11-13 my life becomes complete
Mrs Solomon to be <3
CommentAuthorInDreamland
OMG MrsShaw, so sorry to hear you had such an awful experience even if it was won in a competition. Hope you get some joy withIT Man or J. xx
Married the love of my life on Saturday 11th May 2013 xxx
Had our dream perfect honeymoon in Hawaii!
CommentAuthorx~Hails~x
Ok email J not IT Man , get to the boss man directly and let him know whats going on and see what if anything he can do and like Clive said get onto the people who you won them through and ask them for some kind of compensation maybe? So sorry this is happened hunni
UKBride moderator both on here and on facebook
For it was not into my ear you whispered, but into my heart
It was not my lips you kissed, but my soul.
CommentAuthorMrsShaw
Thanks for all your advice guys and dolls. What is J' email hails please?
It was a charity competition and every penny went to charity, (we bought raffle tickets and a winner was drawn) so I wouldn't dream of taking any money.
Gotta scoot to work but will update tonight if he's replied from my email last night xx
CommentAuthorSelinaK
I hope it works out for you hon, I took a look at some of the photos and you made a stunning bride, I'm just sorry that you don't have photos that do your day justice. xxx
For it was not into my ear you whispered, but into my heart
It was not my lips you kissed, but my soul.
CommentAuthorFuture mrs mac
Just had a look at your pictures and they arent as bad as I was expecting, there is quite a few nice ones. A lot of them could be massively improved with a little bit of editing - do you have photoshop? I can understand you being devastated that your photos werent as expected but i like a few of them and nearly all of them could be improved massively with a bit of editing so alls not lost
CommentAuthorclive
Please, DO NOT TOUCH THEM! If you edit them in any way, he can just turn around and say "not our problem. you put them into photoshop and altered the original images". Added to the fact that you would potentially be doing his job anyway.
A good photographer will do his/her absolute best to ensure that he/she gets the original photos as near to perfection on camera to ensure minimal post-production anyway.
CommentAuthornatalie2614
Clive beat me to it, do not touch the photos in case you're breaching copyright on that photographers images. Its just another thing for him to be arsey about with you.
I hope you get something sorted hun x x
Married my best friend 05.04.2013
CommentAuthorclive
Exactly.
It's not copyright issues so much, as she isn't copying them or reproducing them. Its more as you say, giving him ammunition to fire with. there'a a link to our photographer on you wall btw luvvie! xx
CommentAuthorMrsShaw
even if i edited them, he wouldnt know as those are on his website so i can't change them even if i wanted to.
i sent an email to your photographer clive, but at over £500 for a cherish the dress shoot (including her travel etc) we just can't afford it.
i honestly feel like breaking down in tears. i can't even bring myself to look at the photo's anymore.. seeing other peoples photo's from their wedding day are making me feel so sad as they have amazing ones and mine are ruined :(
no surprise that he still hasn't replied to me..
xx
CommentAuthorclive
that's a shame hun. I know she's not the cheapest, but she is good. But to include travel, that's a good price hun:-( the other options you could go to her?
The main thing is don't give up. you have been treated badly, and you deserve to be recompensed. xx
CommentAuthorMrsShaw
i know, her photo's are amazing, but we just don't have that sort of money laying around :(
i just don't know what to do.. i dont have a leg to stand on financially with them. and my big day is done and i have rubbish photo's :( im absolutley gutted.
xx
CommentAuthorclive
I totally understand, believe me. Can you get to their shop and tell them?
CommentAuthorAtaraxia
MrsShaw, I'm so sorry you're not happy with your photos hun.
Looking through there are some really good ones which literally could benefit from a slight colour balance however, those dress shots are really bad and the fact that he's taken so many shots from below... Seriously it's the most unflattering angle you can shoot from, what the hell was he thinking. I literally sat down with one of those photos on iPhoto and had a play and I managed a better result than he has and I'm sure someone else could do even better. They are not beyond saving.
I'm no professional photographer, but I have worked with a lot of people who are and I will have a look and see if I can find someone who would do a cherish the dress shoot with you, if you're up for it. To be honest, I'd do it myself if you'd have me - like I said I'm no pro but with 7 years camera experience I'm not completely terrible and you and your dress deserve to look as beautiful as you feel. x
Got married 27th June and blessed on July 5th 2012
Finally Mrs M :3
Love, love... Here we are.
CommentAuthorTori
Hun I would contact him again and advise him exactly who you are going to contact to make it public about his work. I would also use fb. The likely reason he offered his services as a competition prize is to generate good publicity. However, it will have the opposite effect if you create bad publicity o we this. Give him a deadline of when you want a response too. Word of mouth could ruin his business which may just give him the kick up the proverbial he needs to sort this out. You get married once you can't recreate this moments xx
CommentAuthorclive
Two very good posts here.
To elaborate on this slightly, On his website, he advertises the fact that he does fashion shoots, couples shoots, parent and child shoots...in fact, everything but wedding photography. Point this out to him, and ask why he offered his services for a competition prize, whilst pointing out that he has no gallery, nor does he have any testimonials.
Plus, nearly 500 photos in under five hours? That shows he rushed it, assuming of course it was just him with you.
CommentAuthorMrsShaw
i'm sat here in absolute floods. im talking to 2 friends about it, and as soon as they looked on the link they were gobsmacked how awful they are.
i can't even bring myself to look through them and pick out any half decent ones. i know the oens in the church that he's done on the floor are stupid! i joked to hubby about them, but they are awful. why would you do that?! i hope hubby can tweak them when we get them on disc. it should be the guy in the shop doing it though, but hey.
thank you so much hun, i would be so greatful for that! i just can't afford much so i don't think its possible :( and thank you for the compliment too xx
i will tori, he will be hating that i've won this by the end of it. becauuse i am not letting it go. my one big day has been tarnished by this.
xx
CommentAuthorMrsShaw
I think wedding photography is from the home page. the testimonials popped up on my internet, but loaded in a weird pop up thing further down.
yeah under 5 hours. it was just him with us
xx
CommentAuthorclive
I'm brobably being cynical here, but those testimonials look suspiciously like friends/employees of his posting those up....
CommentAuthorsuzky123
I do think there were some good photies there. There are definitely some good shots you can salvage so please dont get too upset x
cant wait to be Mrs Evans less than 3 weeks woooo
start weight 10st 1.5 lbs
weight now 8st 4.5 lbs
total loss to date: 24.5 lbs now need to maintain!
CommentAuthorclive
There is, but it begs the question, why aren't the rest like it?...
CommentAuthorMrsShaw
wouldn't surprise me clive :( i just can't bring myself to look at them though. there are so very few that are salvageable :(
