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UKbride Supermarket


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  1.  
    • kjl87
      CommentAuthorkjl87
      Got married 5 years ago
      Posted: Dec 7th 2014
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    I'm really concerned about the person who I have chosen to do my wedding cake.
    I found them through ukbride as they replied with a quote. They are charging £150 for a 2 tier cake.
    Up until I paid the deposit they were very quick to respond, even chased me when I didn't get back to them once. But it seems to be now I have paid the deposit I am constantly chasing them and not getting anywhere. Before I paid the deposit they said I can do a cake tasting, when I enquired when I could to this she said that it's only for people who are spending over £300, as mine is a low amount all communication will just be through email. She said she would be at a local wedding fair but then when I checked with her nearer the time she said she would be at the excel one, she did send me tickets but it was awkward for me to get to that day. I've offered to come to her as I think she does it from home but never got anywhere with that.

    She said she would do my cake sketch in October/November. I emailed in November to see if she needed any info off me as I hadn't heard anything. Didn't get a reply after a couple of weeks so I texted her, she said she forgot to reply back to the email, she said she would look in my file and then create a sketch - that was a month ago and I haven't heard back since.
    During the summer when I emailed with a query it took 3 emails over a number of weeks to get a response, said she was busy which I understand - but I am still a customer and I should get a response without having to keep chasing her.

    Now I know it's Christmas and she is bound to be busy so was going to leave it until January before enquiring again. But I don't see why she should be months behind doing something that she said she would do and I shouldn't be constantly doing the chasing.

    Really regret going with her. If I hadn't paid the £50 deposit I would certainly be going somewhere else.
  2.  
    • KirstyR386
      CommentAuthorKirstyR386
      Got married 4 years ago
      Posted: Dec 7th 2014
      Is poweruserJust marriedBadgeBadge
     
    It's so frustrating when people don't respond within a reasonable time. Of course you understand they are busy but as you say you are still a customer. Perhaps give her a call rather than email or text because it's harder to ignore once she's picked up the phone. Stay polite but firm because you want to keep her on your side but that you want to see her design and finalise the details. Hope it all works out. X
  3.  
    • *The NewMrsMalin*
      CommentAuthor*The NewMrsMalin*
      Got married 5 years ago
      Posted: Dec 7th 2014
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  4.  
    • clairenina
      CommentAuthorclairenina
      Got married 5 years ago
      Posted: Dec 8th 2014
      Just marriedBadgeBadge
     
    As you still have 5 months to go, can you not get your deposit back and try someone else? There's nothing worse that people either letting you down, or putting you on edge like this.
  5.  
    • Flossie
      CommentAuthorFlossie
      Got married 3 years ago
      Posted: Dec 8th 2014
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    You are being very understanding. It is approaching Christmas so yeah she may very well be busy, but that's no excuse. She should have contacted you ages ago and has had plenty of time! If she doesn't buck her ideas up I would be tempted to just forget the £50 deposit and go elsewhere. Maybe try and haggle another cake maker down so in the end the loss of the £50 doesn't matter x

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    xx
  6.  
    • Katya
      CommentAuthorKatya
      Got married 5 years ago
      Posted: Dec 8th 2014
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    can you post the baker on my wall please? I won my cake on here & I had to do alot of chasing with her (see my wedding diary thread)

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    Find out who you are & do it on purpose!


  7.  
    • kjl87
      CommentAuthorkjl87
      Got married 5 years ago
      Posted: Dec 9th 2014
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    Just posted the name on your wall. Is it the same one?
  8.  
    • Katya
      CommentAuthorKatya
      Got married 5 years ago
      Posted: Dec 9th 2014
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    no not the same one hun..... hmmmmm...... maybe try emailing the ukb boss man to see if there is anything he can do as after all they are being allowed to advertise on the site, see if ukb boss man can help in anyway (his email address should be on the rules thread i think)

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  9.  
    • kjl87
      CommentAuthorkjl87
      Got married 5 years ago
      Posted: Jan 4th 2015
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    I got through to her on December 14th. She apologised and said her workload was starting to calm down by the end of that week and would definitly get something sent over to me.......well that was 3 weeks ago and still not a thing! I know she is back working as have had normal advertising emails from her and seen has been updating the fbook page.
    I really don't want to have to be the one to chase and contact again, but how long do i leave it?
  10.  
    • clairenina
      CommentAuthorclairenina
      Got married 5 years ago
      Posted: Jan 4th 2015
      Just marriedBadgeBadge
     
    I left my chase up until 4 weeks before my wedding, but seeing as though she's told you she would be in contact, I would get in touch with her. Whether she's busy or not, don't be afraid to, you're the customer.
  11.  
    • JennK
      CommentAuthorJennK
      Got married 4 years ago
      Posted: Jan 4th 2015
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    If she originally promised you a sketch in October/November time I think you are entitled to chase again after 3 weeks. I chased someone again the other day and it turned out an email from 19th December hadn't got to me.

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    Our perfect day - 08.08.15 <3


  12.  
    • Teresa
      CommentAuthorTeresa
      Got married 5 years ago
      Posted: Jan 4th 2015
      Just marriedBadgeBadge
     
    my goodness, i would be worried too if i were you,people in this kind of business should understand how important it is to keep in good contact with their clients, i would write her a letter/email and tell her all your worries and explain like you have on here that you do understand about her being busy but for you to keep chasing her tail, is stressful and infuriating, see what she comes back with, i would also add in there its made you question cancelling as the communication isnt good, may make her take a seat back and review her customer care.
  13.  
    • MrsThomson2B
      CommentAuthorMrsThomson2B
      Got married 3 years ago
      Posted: Jan 4th 2015
      Is poweruserJust marriedBadgeBadge
     
    Explain to her that given she is not replying and not able to respond and send sketches when promised you are now concerned that she don't turn up on the day. You appreciate that £150 isn't a huge amount of money for a wedding cake but it is still a substansyail amount if cash. Tell her if she cannot provide you a sketch within 7 days then you expect her to return your deposit as clearly she is not able to fulfil the basic communications of a supplier and so you can't be confident she will fulfill your order on the day. Also if she never gave you a contract stating cake tasting are only for orders over £300.00 then ask how are you supposed to decide which flavour you want? She should be offering these to you. Xx
  14.  
    • Teresa
      CommentAuthorTeresa
      Got married 5 years ago
      Posted: Jan 5th 2015
      Just marriedBadgeBadge
     
    MrsThomson2b
    I think this us a good answer and very apt x
  15.  
    • kjl87
      CommentAuthorkjl87
      Got married 5 years ago
      Posted: Jan 6th 2015
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    I contacted her again yesterday and now have finally got my sketch.
    She said she was busy with run up to Christmas then took a break over the festive season, fair enough.

    The sketch looks like it was done in about 2 mins so really don't know what took so long. I have out the photo in my photos on here. It's a bit difficult to tell from a sketch but it looks how I want it. I have two other photos in my album, I want the design of the plain Ivory cake but with the colouring of the cake with blue in it.
 
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