13 days to go and I emailed everyone to confirm times etc. We get married on a Monday and next week I have my fiancés indian family all coming to stay, which combined with 2 children, one of whom is disabled, and wedding preparations etc, makes for a very hectic time. I was trying to arrange when to deliver my extra 2 dresses, 4 boxes, 5 gift hampers, extra flowers and plants and money for hindu ceremony, and the wedding cake which I am doing myself, which is in a very fragile state due to the bottom tier having been half dropped and broken.
I asked if I could deliver the items on Sunday as the venue is not immediately local to me and I will be driving down to the area on sunday ready for the wedding. There is a wedding at the venue on the Saturday and since I was told by the venue at the first meeting that they don't like valuables being left overnight as there have been thefts in the past, I really don't want to leave money and a lot of jewellery, custom made dresses somewhere that they may not be safe. I also don't want my wedding cake which is already fragile, to get further damaged. They told me however, that there will be nobody there on Sunday, which I find hard to believe when they've had a wedding there on Saturday until midnight, and a wedding on Monday morning. They said I either have to drop the bits off on the morning of the wedding, which is no good as there is nobody immediately local and due to the fact that we have two ceremonies in one day, it is a very early start and tight schedule, so no way these bits can all be taken over in the morning. Otherwise they say I have to take the bits over on Friday, which is no good because me and some family members are booked in to have some prewedding treatments done, and then in the afternoon I have the lady coming to pipe the mendi design on the cake. This will need time to set before transporting it.

Am I being unreasonable to expect the wedding venue who is charging a fortune despite the fact that they are not setting tables or providing any table decoration, or willing to set up the cake, to just have someone there for 15 mins on the day before my wedding to store items safely?

This is slightly awkward for you. If they can't accommodate it you may have to change your schedule. X

Really they should be accomodating towards you considering you have paid alot to be there and I cant see why there is no one there on the sunday maybe ring the manager and explain you are willing to go in when the cleaners are in to start your set up but that it all needsdone before monday not on monday x

I agree with HB. In regards to them not helping you is very rude; especially as you have paid a large amount of money to have your wedding there; you would have thought they would be more accommodating...:(

I'd call the manager and explain your situation to see if an exception can be made. If not it might be worth asking around to see if anyone can help transport your things the day of.

That's awful that not making the effort to help considering the money you have to pay!
I would go to the manager and see what they have to say, if you get the same response then kick up a fuss x

I delivered my dress/centrepieces etc the day before our wedding and they were stored in an office. They asked that the cake wasnt delivered until the day due to not having a cooler that would store it and also asked my baloons were delieverd a few hours before as they may go down.

I think it's bit unreasonable of them not to allow you to deliver at least your large items the day before. You can always keep anything of value with you or ask someone to bring them to you on the day.

Well I spoke to the manager who guarantees me that I can leave everything, including valuables for up to a week ahead and nothing will be damaged or go missing. I asked him what about delivery of the cake because I am making it myself, it wont be finished till late Friday and then needs to set, and his staff had told me I couldn't deliver Saturday or Sunday. The manager told me to bring it in myself on the morning when I come in. I asked him if he was joking, and was he seriously suggesting tat I balance my already fragile wedding cake on my lap in a horse and carriage wit 3 other children one of whom is disabled? His response to that was well send it in a taxi. Seriously?

Could soneone else bring the cake on the day like your mum ? Xx

all of my family decided that they weren't coming and there is nobody particularly local to the venue. Am losing all faith in them and starting to wonder if the day is going to be as great as what's in my head

You should ring the venue and speak to the manager. tell them yourr spending all this money on your special day, if they dont sort it then tell them you will not be recommending them to anyone ever. Hopefully that should get you somewhere x

Thats awful of them! Truley terrible customer service! I cant believe them!! X