I am fuming after all the rubbish I have gone through with your my venue (for those of you who remember) I am now going through rubbish with my wedding dress shop. In need of advice again because you ladies are wonderful!
Please read below email I sent to manager and all will become clear. Do you think I am being reasonable? I have taken out the store name, but will be happily putting it back in if 2nd reply is not what I want to hear!
Dear Anita,
My Wedding is on the 11th of August 2012 and I have just purchased a Mark and Lesely wedding dress in your store. However, unfortunately I have been caused a lot of inconvenience because the dress turned up to the store 3 weeks later than it was expected to.
When I first placed the order for the dress I was told that it will arrive at the beginning of July, and I will be contacted when it has arrived. However, a week into July I had not heard a thing, and when calling up I was told that it should have arrived by now and they will ring the designers to find out when it was arriving. I was then told that it was due to arrive on Tuesday 10th of July, so I made my appointment to have my first fitting on the Friday 13th of July.
It was very difficult to get this time off work due to the fact I work in a secondary school. To get this time off I had to go through a meeting with the head of the school to get authorisation (which was unpaid). My partner also had to take time off work, (also unpaid due to booking all his allocated time off for the wedding) to take me to this appointment as I do not drive and live in Hemel Hempstead. So I am sure you can understand the stress and anger when I found out the same day that the dress has not arrived. As both of our work places organised paid cover for us to leave that day, we were both still forced to take time off, as we would not have got paid for it anyway.
My second appointment was made today (20/07/12), and I still had to leave work half an hour earlier to make it to the appointment on time and again this is not easy working in a school. My Dad had to take me to the appointment today as my partner could not get the time off work, and as my Dad is self employed taking me today cost him £250 in loss of earnings, which I will be happy to provide proof for if necessary.
Your staff members have been understanding and supportive in this issue which I appreciate, but unfortunately this does not cover for the added stress and inconvenience that I really did/do not need 3 weeks before my wedding. I have now spent a total of £990 in your store and I have £264 left to pay for accessories and believe as a minimum this amount should be cleared especially as this includes a 'display' bolero and not a new one.
I will look forward to hearing from you,
Regards
Miss Kristina Theodorou
CommentAuthorklt100uk
Their reply...which is why I am fuming...
Dear Kristina
Thank you for your email.
I can only apologise for the delay in your gown arriving. All delivery dates are quoted as expected on the front of your order form and are considered as approximate (terms and conditions 5.1)
The information given to you for the first delivery was from the designers but they then had to change this delivery date as it left production late and had not arrived in the UK.
All information which has been supplied by us has been accurate at the time but we have had to inform you as this changed.
We are very sorry that this has happened and we are unable to offer you any form of compensation.
Kind Regards
Anita
CommentAuthorklt100uk
My reply which I have not heard back from yet
Anita,
I find it very assaulting that you can not offer me any type of compensation. I would like to know why I was not told before Friday, when I was told the dress was expected to arrive on Tuesday 10th of July. As prior notification would of enabled me to make alternative arrangements, resulting in no loss of earnings and inconvenience caused.
I understand that the delay was not the fault of the store, however the lack of communication and update was.
Miss Kristina Theodorou
CommentAuthorHeather
That sounds very proffesional and not nasty its telling them how it is. So haven't you got your dress yet.?? Not seen it not tried it on nothing.?
CommentAuthorLittle Kettle
Are they supposed to be doing fittings AND alterations to the dress when it arrives?
I went for a fitting today, and am going back in a couple of weeks. But they are taking no blame... here is the other reply.....
Dear Kristina
We informed you as soon as we knew the information from the designers. They told us it would be here and when it did not arrive, we contacted them and they confirmed the new position.
We informed you and there was no lack of communication.
Regards
Anita
CommentAuthorklt100uk
I feel like crying I really don't know what to do :(
CommentAuthorJessL
Hiya hun im really sorry your going through this I also had a similar experience! I brought a sample dress as i changed my mind on my orginal dress 4 months before my big day and so took the dress off the rail and paid for all the alterations etc! I also paid for the back to be changed from a zip to a corset back and a few other bits! The woman in the shop told me the sooner i paid the sooner they would start on the alterations and soon as it wa sonly 4 months away i paid there and then! She told me they would contact me once it had been altered so i could come in and try in on. 8 weeks before the wedding i still hadnt heard anything rang the seamstress who told me to come for a fitting! Turnt up after getting a lift into town, finding a sitter for my little boy, paying fuel and parking got in there and the dress hadnt even been touched!! AND they tried to blame it on me lol!!
Anyway i wrote letters like you and it seemed to fall on deaf ears! I get married tomorrow and still have no form of compensation :( X
CommentAuthorMrs P*R*C*2013
Sorry but I'm not going to be much help to you, but I was wondering if the bridal shop you are talking about Begins with M, because you live in my area & the managers name is the same. I have brought my dress from there & was wondering how you found the service, apart from the obvious issue & if I am in for any nasty surprises, or whether this was your only issue with them...
I can only suggest maybe try going to the actual designer themselves if you are unhappy as it is them who are responsible for the delay in getting your dress to the shop, the shop may not have been informed themselves, therefore unable to notify you any earlier.
Hope you get it sorted xx
CommentAuthorShazk
Oh this is real stress you could be doing without and your letters are much nicer than i would of been.
How can companies get away with treating people like this its rude, upsetting and just nasty..... do they not realise how special the dress is for a bride (you would think it would be the main concer being a weding dress supplier).
Hope you get it sorted and i would keep sending letters etc x
