Well ladies, the title says it all. My videographer has just said he has an unavoidable family engagement (wont say what) and cant make my wedding!! To cap it all I have now paid him in full, he says it will be refunded within 4weeks!!! He says thats his policy... I understand it may be very important, whatever the engagement is but he refused to say what and now even if I could find someone I dont have enough money left to book another videograhper. I have just about scaped together a couple of hundred pounds as everything had to be paid in full this month. What can I do?? Im getting married in Fife, Scotland.

Thanks

Hes a one man band... Ive looked everywhere for anotherone, nothing under £500 and without the money back we cant afford to pay that now. Im very disapointed we have been learning a special dance and I really wanted that on video x

I havent, Ill do that. I was thinking about the local college as well. Thanks so much x

Put a shout on on a local radio station see if some hears ?

Have you got wedding insurance? I would think they would cover what you paid till he refunds you! And the radio idea is great!

Aww Kat how awful for you sweetie, I really hope you do find someone who's willing to help you in some way x


Lana... I don't think a radio station would do a name and shame. A newspaper would as they have pages to fill but a radio station is generally music fun banter and a short segment of mostly essential (though I doubt celebs class as essential but...) news so they wouldn't have space for that kind of story.

I'm sure a news paper would do an exposé on dodgy traders BUT since the guy is being "fair" in that he's sticking to his policy of 28day refund and he has a family crisis I don't think the papers would find much of a story. So I think such a threat would probably only cause aggro.

Have you got a contract? Our first photographer cancelled on us and in our contract it said she was legally obliged to find someone else to cover. If not, I would be on the phone demanding he give you a refund in the form of a cheque made payable to the new videographer so you don't miss out!!

I don't get why it takes 4 weeks to refund though? Surely he could just bacs it?? Have you told him you understand it's in the t&c's that it takes 28 days but that you simply can't afford to pay another without his money? He might surprise you and do it sooner if you explain that?

I don't see why he can't refund now, he is the one who canceled not you, surely he needs to appreciate your wedding is due in less than 28 days therefore an immediate refund is not been unreasonable. Could you maybe get a 0% credit card and only spend to the amount your due to be refunded that way you could pay now and not have interest on the balance, or speak to your bank to see if you can have a temporary overdraft increase, not ideal but gives you the cash now and the amount can be repaid when you get your refund.

thats so bad and why leave it until now? surely he should tell you the unavoidable family engagement this p8888 was quick enough to take your money but cant refund it now??? not good enough id threaten him with legal action! good luck x

i would be quoting him the supply of services act

Don't you have insurance ? They'll pay out for it xxx