Hi everyone,

We have booked our wedding next year at a hotel in Brighton. we've since seen in the local newspaper that they have announced a large renovation project next year for the hotel.

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We have asked them for some commitments about our day to make sure there will be no disruption and that it won't be a building site, but they have refused to do so. As a result we have decided that we can't continue with our wedding there but they have refused to return our deposit.

Just wondering if anyone else has found themselves in a similar situation (or even the same one with Lansdowne Place) and what the options are?

Any advice welcomed please as we are completely gutted by this and feel that is turning something supposed to be lovely into a very upsetting and stressful ordeal.

Thanks! x

Is the hotel part of a big chain? if so u cud complain to a higher level or management? have u got insurance? x

I would write them a letter explaining your concerns and that you are not willing to take the risk and if you dont get the right reply then go higher. Our venue is up for sale but they have assured us that everything will be the same which is nice. However i hope you got insurance? They will cover you if the company mess up xxx

Thanks everyone.

Yes we have tried writing to them with our concerns and asked for details about the work and areas affected. They will not commit to when the work is taking place or how much of the building will be affected - the only statement we have on that is the one in the paper which says "throughout 2013".

Unfortunately they are not part of a chain so we are unable to go any higher. The only other hotel owned by them (well different operating company name but run by the same people) in Brighton has recently gone into administration with rumours of unpaid staff and suppliers, which doesn't exactly give any more reassurance.

We have got insurance but it is only valid if the company goes into administration. Potentially I guess also covered if they mess up the day, however I would rather not wait for them to mess up our day and then claim on insurance as we will never get our day again.

Thanks again for your input!

Presumably you viewed the venue before signing a contract and paying your deposit. Arguably an implied term of the contract was that the venue would be fit for purpose and in the same (or similar) state as when you viewed it. Clearly something has happened since you signed the contract, that as they are unable to reassure you that this will not affect your day, the contract is frustrated and therefore you should be entitled to a full refund.

I would contact them and advise them of this and let them know who you will contact next if they still refuse to refund your depost. i.e local press, book of face etc