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  1.  
    • ShannonK05
      CommentAuthorShannonK05
      Got married 5 years ago
      Posted: Aug 2nd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Hi everyone, I just wanted to warn you all about a company who's name I can't write on here but will post it on my wall.

    They are quite an expensive shoe shop and I decided to buy my wedding shoes from them. I thought that ordering from such a big company would mean that I would have no problems.

    I ordered them a couple of weeks ago and unfortunately the shoes arrived a little bit damaged, which was fine, but I decided to send them back for an exchange.

    A week later I received an email saying that my REFUND had been granted and I had been refunded £0.00.

    I emailed the company to find out what was happening and to explain that I wanted an exchange, not a refund. I just want to point out that I am not the kind of person to complain and I rarely send anything back to the shop, I hate confrontation but this was getting ridiculous. I spoke to a woman who told me that the 'refund' of £0.00 had already been processed so she couldn't do anything about it and if I wanted to buy a new pair of shoes they were now X amount of money. WHAT?!

    I sent a very aggressive email back saying that I am getting married in two weeks (little white lie) and need the shoes, and I am not under any circumstances paying for them again. She apologised (I think I scared her a bit) and said she would refund me the full amount. She told me to repurchase the shoes online and that she would refund the full amount from the first order and give me the delivery free on the second order. I thought this was fine and agreed and ordered the second pair of shoes.

    I was charged from my account that same day for the full amount and then the £6 delivery was refunded. Fine.

    Now, I found this morning that yesterday they charged me AGAIN and I have now been charged twice for the second pair of shoes!! I have no idea why and have sent them another email, but I am extremely unhappy with the service and will not be shopping there again.

    I'm sorry if I sound really moany, but this has really got to me and I feel that other people should be warned before shopping with this company.

    I definitely wouldn't recommend it to anyone! Will keep this updated on what they say when they finally get back.



    Members signature icon



  2.  
    • Elinor Claire
      CommentAuthorElinor Claire
      Got married 6 years ago
      Posted: Aug 2nd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    So you've now paid three times? Did you even get the shoes? Sounds like CAB or trading standards could get involved.

    Members signature icon
    30th August 2014 was the best birthday ever.
    It was the day that I became Mrs. Dixon.

  3.  
    • ShannonK05
      CommentAuthorShannonK05
      Got married 5 years ago
      Posted: Aug 2nd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Yep I have paid three times and have no shoes to show for it. I've demanded a full refund and am waiting for a reply. If they don't give me my money back, I will involve someone else. So tiring!!

    Members signature icon



  4.  
    • ElizabethF49
      CommentAuthorElizabethF49
      Got married 5 years ago
      Posted: Aug 2nd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Omg that's outrageous you'd think any company would do the right thing for their customers.

    Hope it gets resolved for you

    Members signature icon
    After 7 years and 11 months he proposed to me 18.10.13
    Our son is 5 years old and our world
    Getting married 15.08.15.
    Life hasnt been easy but we have each other :)
  5.  
    • TanyaS78
      CommentAuthorTanyaS78
      Got married 5 years ago
      Posted: Aug 2nd 2014
      Just marriedBadgeBadge
     
    Sounds like you are having a right nightmare with this! I hope you get it all sorted soon
  6.  
    • Teresa
      CommentAuthorTeresa
      Got married 5 years ago
      Posted: Aug 2nd 2014
      Just marriedBadgeBadge
     
    omg! this is terrible service, poor you going through all this, its a good job you don't have just 2 weeks left though isnt it,i hope you get refunded the whole lot back and they offer you something as an apology, i would write a strong email to the head of department and tell them if it doesn't get sorted quickly you will take it further,keep us posted xxx
  7.  
    • leasa
      CommentAuthorleasa
      Got married 5 years ago
      Posted: Aug 2nd 2014
      Just marriedBadgeBadge
     
    That is terrible!
    I bought mine from the same company last week. Luckily no problems. Hope they resolve it for you.

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  8.  
    • Scottishbride2016
      CommentAuthorScottishbride2016
      Got married 5 years ago
      Posted: Aug 2nd 2014
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    That's terrible I would also take this further hope you get it sorted soon xx

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  9.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Aug 2nd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Well I certainly hope you get it sorted out. Threaten the, with trading standards as well. Normally make them think twice

    Members signature icon
    Our wedding day - 6 October 2012


  10.  
    • *KelBel*
      CommentAuthor*KelBel*
      Got married 6 years ago
      Posted: Aug 2nd 2014
      Is poweruserJust marriedBadgeBadge
     
    I had a similar issue with an online co thing company, very well known b00h00 and had nothing but issues, their policy was it takes 28 days to process a refund ... More like a month to make interest on your money before they refund you ... Ridiculous. Keep on at them, it's not acceptable to be pushed around!

    Members signature icon
    Velcro...my wedding day twinny! The Two Kel's!
    Got engaged 14/10/12 in Central Park NYC!
    Became Mrs Macdonald 13th September 2014
    Mummy to 4 girlies and baby blue boy Due 10/05/2016
  11.  
    • ShannonK05
      CommentAuthorShannonK05
      Got married 5 years ago
      Posted: Aug 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    So I received a reply last night saying that the first mistake of giving me a refund instead of an exchange was their fault, and they apologised for it. Then they said that telling me that I would not receive any money back was also a mistake and the woman who told me that would be dealt with. Then they said that the final thing of me being charged twice for the second order is not on their system and they have no way of knowing if it's true or not, so I have to send them a copy of my bank statement! So I'm doing that just now, sending them a copy which clearly states that I was charged twice, three days apart.

    They're so unhelpful! We're running really low on money at the moment because I'm a TEFL Teacher in Barcelona and am barely working for the summer. Having paid for something three times over really isn't helping!

    Anyway, thanks for all your support ladies and I hope no one else has this kind of trouble!

    At this stage, I think I'd be happy to just tell them to keep the shoes and give me all the money back.

    Will keep you all updated :)

    Members signature icon



  12.  
    • Teresa
      CommentAuthorTeresa
      Got married 5 years ago
      Posted: Aug 3rd 2014
      Just marriedBadgeBadge
     
    lets hope they realise their mistake and give you all your money back, maybe they could let you keep the shoes as a good will gesture, im sure they can afford it!
  13.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Aug 4th 2014
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    Wow, really surprised considering the company! I am a big fan and have never had any problems at all!

    Hope it gets sorted out soon - annoying when something like this happens as you spend so much of your time trying to chase up other people who should know what they are doing anyway!! x

    Members signature icon
    Happily married
    18th June 2016
    xx
  14.  
    • Elinor Claire
      CommentAuthorElinor Claire
      Got married 6 years ago
      Posted: Aug 4th 2014
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    If I was in charge of their customer services I would certainly be doing what Teresa said and giving you the shoes as well as refunding all three payments.

    Members signature icon
    30th August 2014 was the best birthday ever.
    It was the day that I became Mrs. Dixon.

  15.  
    • ShannonK05
      CommentAuthorShannonK05
      Got married 5 years ago
      Posted: Aug 4th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Had my final e-mail from them today. They are denying all responsibility for taking my money and apparently it's my bank I should be talking to. I still don't have any shoes and I have paid so many times that it's now affected me financially as I don't get paid until the middle of the month. They have said that it no longer concerns them and that I have to take it up with my bank. SO angry I could burst!!!!

    Members signature icon



  16.  
    • ShannonK05
      CommentAuthorShannonK05
      Got married 5 years ago
      Posted: Aug 4th 2014
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    I would be doing the same, Elinor! Thanks for your support everyone. I hope all of your wedding planning is going well :)

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  17.  
    • Teresa
      CommentAuthorTeresa
      Got married 5 years ago
      Posted: Aug 5th 2014
      Just marriedBadgeBadge
     
    I bet your fuming,check with your bank, but they have still messed you around so they are responsible too! So can't totally take themselves out of the picture! Don't let it lie,fight for your rights x
  18.  
    • ShannonK05
      CommentAuthorShannonK05
      Got married 5 years ago
      Posted: Aug 5th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Received the shoes! This time in perfect condition- thank God!!! Only thing is they weren't addressed to me, they had my address on them but the name Jamilah?!?!?! Who knows! Absolute shambles of a company! I'm half happy now- I have the shoes, just have to get the money.

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  19.  
    • WelshBrideBethan2015
      CommentAuthorWelshBrideBethan2015
      Got married 5 years ago
      Posted: Aug 5th 2014
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    Glad you finally have the shoes just hope you get money sorted soon x

    Members signature icon
    Somehow always connected , finally became friends .
    Friends became soul mates :)
    Engaged 6th July 2013
    <3 <3 Married my best friend 11/7/2015 <3 <3
  20.  
    • Teresa
      CommentAuthorTeresa
      Got married 5 years ago
      Posted: Aug 5th 2014
      Just marriedBadgeBadge
     
    At least you have something to show for it, I would still peruse with bank and then though xx
  21.  
    • JennK
      CommentAuthorJennK
      Got married 5 years ago
      Posted: Aug 5th 2014
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    Yay for shoes. Hope the extra payments gets sorted out!

    Members signature icon
    Our perfect day - 08.08.15 <3


  22.  
    • Teresa
      CommentAuthorTeresa
      Got married 5 years ago
      Posted: Aug 27th 2014
      Just marriedBadgeBadge
     
    have the payments been sorted out?
  23.  
    • lala "mod" bunni
      CommentAuthorlala "mod" bunni
      Got married 8 years ago
      Posted: Aug 27th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    can i ask how much you paid

    did you use a debit card ?

    if so Contact your bank if the transaction has not been reversed. Explain to your banker that you were charged twice for the same transaction, and that you asked the merchant to reverse it, but had no luck. Your bank will be able to investigate the situation further and likely resolve it for you.

  24.  
    • leasa
      CommentAuthorleasa
      Got married 5 years ago
      Posted: Aug 27th 2014
      Just marriedBadgeBadge
     
    Ask the bank for an indemnity claim, I had to do this when my electric co took monthly payments weekly.

    It takes a few days to get refunded the money.

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  25.  
    • Sonya
      CommentAuthorSonya
      Got married 6 years ago
      Posted: Aug 27th 2014
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    Agree with what lala said about asking the bank to investigate. Unfortunately indemnity claims only work for direct debits (this is what the direct debit guarantee is for).

    Hope you've gotten sorted

    Members signature icon
    Became Mrs Mulholland on September 12th 2014!!!


  26.  
    • leasa
      CommentAuthorleasa
      Got married 5 years ago
      Posted: Aug 27th 2014
      Just marriedBadgeBadge
     
    Whoops, thought it was for any unauthorised payment...sorry

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  27.  
    • ShannonK05
      CommentAuthorShannonK05
      Got married 5 years ago
      Posted: Aug 27th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    It's all sorted now ladies, thanks for your support! They gave me all the money I was due. Only one problem though, I don't like the shoes!! haha! All that effort for nothing! It will teach me not to shop online though :)

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  28.  
    • leasa
      CommentAuthorleasa
      Got married 5 years ago
      Posted: Aug 27th 2014
      Just marriedBadgeBadge
     
    , glad you got the money back, but oh no to the shoes!

    Which ones were they?
    I bought gin, was soooo tempted to get anja, but decided they were too high

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  29.  
    • Teresa
      CommentAuthorTeresa
      Got married 5 years ago
      Posted: Aug 27th 2014
      Just marriedBadgeBadge
     
    oh thats good you got your money back, its nice to hear a success story, you can sell the shoes on i suppose, i bet you cant believe you went through all that then you don't like them xx
  30.  
    • RaeA
      CommentAuthorRaeA
      Posted: Aug 28th 2014
     
    At the end of the day it shouldn't really matter WHO the company are; good customer service is paramount these days and they should be ashamed of themselves. xxx

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    'Where's your will to be weird?'


 
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