Been trying to contact the registrars for the past few weeks to make our ceremony payment (payment was due on saturday). But the switchboard can never put me through to them, but have told me to email every time to say I've been trying to contact them to make the payment, as it's now late, cos I couldn't get through to them! Soo anyway, I've been calling and emailing everyday.... and I literally just got off the phone to the switchboard, and got a sh!tty email through from the registrars threatening to cancel our wedding if we don't make the payment!!!!! Errrr.... I have been trying, and they obviously haven't read any of my emails!!! I'm really really angry about how crappy they are, and they're dealing with the most important day of peoples lives!!!
Now Mrs Cobb!!!!!! :-D
CommentAuthorAmy112
Aw this is horrible! As if they would threaten you like that without calling you first to see if everything is ok! Is it possible for you to visit the office in person? If it is I'd say get down there asap and don't move until someone has sorted this. Also ask to speak to a manager about the poor service you have received! x
CommentAuthorKaya
No, we're not getting married near where we live, and they're saying we need to pay it NOW! It's bloody appalling!! Shame you HAVE to use the registrars or we'd def be going elsewhere. I guess that's how they can get away with it though... the fact that you have no choice but to use them!! It's really horrible as well, cos if they did cancel it, we might lose our date/time and it wouldn't be our fault at all!! Really not a nice position to be in!
Now Mrs Cobb!!!!!! :-D
CommentAuthorFuture Mrs Doublé
Poor you, that is indeed an appalling service I hope you sort yourself out soon. Can you ask someone to get there on your behalf if you don't manage to get in touch?
Soon to be Mrs Gary Doublé
Everything is now booked
Getting really stressed and excited now
CommentAuthorKaya
And they're only open working hrs mon - fri, soo not even like we can either. I just called the switchboard to ask. I dunno why the bloody switchboard can't just take the bloody payment. Arggghhhhh!
That is terrible service I cant believe that. How rude are they. I just cant believe that they said they would cancel it. What happened to being charitable??
CommentAuthorAmy112
Phone and ask to speak to a manager, otherwise you will just stay on the line and refuse to hang up, make sure you take notes on these calls like times/names etc because you can report them if they hang up on you. Don't take any excuses just play heck with them! It's your wedding day - one of the biggest days of your life, don't stand for it. x
CommentAuthorKaya
I know Vicky.... it's bloody awful, especially seeing as I have been trying to make a payment twice a day for past few weeks, and cos of them never answering their phone to the switchboard I haven't been able to!! Arghhh, I'm sooo cross!
Now Mrs Cobb!!!!!! :-D
CommentAuthorKaya
It's an 0845 number *cries* - phone bill is gonna be bad enough as it is... and they're closed for the day now. I've emailed them all the times I tried to make the payment lately, and I've enclosed my number in the emails. Grrrr! Switchboard have also emailed them when I've called past few times.
Now Mrs Cobb!!!!!! :-D
CommentAuthorJoey
cant you just send a cheque with a grotty covering letter now? tell them howmany times you have tried to pay them?
CommentAuthorXLittleMissMe!X
I would send a cheque. At least then you know someonen is going to open it. I would also put in a letter of complaint.
CommentAuthorEmsy5000
jos right send a cheque
Dyslexic
its spelt wrong
I No! I Now! I Know!!!!!
I am NOW MRS LONSDALE!!
CommentAuthorKaya
Don't have a cheque book :-\
Now Mrs Cobb!!!!!! :-D
CommentAuthorKaya
And by the time they got it they might've given our date/time away!! Arghhhhhh
Now Mrs Cobb!!!!!! :-D
CommentAuthorXLittleMissMe!X
Can you not go to the post office and get a postal order or ask a friend to write you one if you give them the money?
CommentAuthorKaya
Will try the postal order thing... worried they'll claim not to have got it or something judging by track record... and worried bout time delay :-\
Now Mrs Cobb!!!!!! :-D
CommentAuthorMrsCandlin2B
Make a log of every call you have made (if you can remember) and every email you have sent. Email them back by replying to the one they sent you and request a read receipt and flag it as urgent. Make sure you mention the log that you have of all the phone calls and the number of emails you have sent.
Leave your number in the email and let them know you'll be putting an official complaint in.
Thats what i would do anyways
CommentAuthorKaya
Thanks MrsCandlin x
Now Mrs Cobb!!!!!! :-D
CommentAuthorXLittleMissMe!X
Either that or have you got someone who can drop it in for you? Have you got records showing that you have been emailing them about trying to send them the money? If you have then they shouldn't really be able to cancel your date as you have proof you have been trying to contact them to make it. Just out of interest which email address have you been sending it to? Sometimes the one they email you on is from an address that doesn't receive incoming emails so that may be why they haven't had anything.
CommentAuthorKaya
It was an email address that' on the letters they originally sent us.... soo it should receive emails!! Why is everything to do with wedding planning SOOOO much hassle? lol
Now Mrs Cobb!!!!!! :-D
CommentAuthorMrs fairytale
i dont have a cheque book either, but was told that if i needed to have a cheque to go in to my bank and tell them that i need one for £x amount and who for and they can do me one, dont know how right that is, but worth a shot, if u use postal order just remember the post office will not only charge u the cost of postal order they charge on top of that, not sure how much so check that first xxxx
cant wait to renew my vows, love my hubby sssssooooo much xx
CommentAuthorx ashlil x
thats terrible hun. i agree keep a record of every call and email x
CommentAuthorSazzell23
Which Office is it hun? I may be able to help..........
CommentAuthorluvlifejen (mrs berr
mine is the same hun they told me if i didnt give notice they would charge me for holding the date!!! we give notice in 2 different councils and getting married in a different council too i was really taken back when they said they would charge me!!! xx
soon to be Mrs Berry 26.11.2011
CommentAuthorKaya
Any of the ones in Kent I think, they've been trying to put me through to Dartford and Maidstone, and I think some others too. x
Now Mrs Cobb!!!!!! :-D
CommentAuthorclaireandpete
Hope you get it sorted soon
CommentAuthorKaya
Thanks, me to!
Now Mrs Cobb!!!!!! :-D
CommentAuthorKatya
they cant claim not to have it if you send it "signed for" & keep the receipt!
Find out who you are & do it on purpose!
CommentAuthorsuzky123
why dont they phone you then.... try another email saying you have had difficulty and leave contact number. ALSO ask switchboard to email too to confirm ur story and keep a record of every time they were called.
cant wait to be Mrs Evans less than 3 weeks woooo
start weight 10st 1.5 lbs
weight now 8st 4.5 lbs
total loss to date: 24.5 lbs now need to maintain!
CommentAuthorKaya
Have done all that Suzky :-(
Now Mrs Cobb!!!!!! :-D
CommentAuthorNishaVyas88
Ugh, that's disgusting service! Are you able to contact your local registry to see if they could contact the registrar? This kind of behaviour is just not on! I think they use the fact that you can't just use someone else to their advantage *insert expletive here*
CommentAuthorclareabella
id give them what for write a letter of complaint and get them told if u dont they will do it 2 more people
ooooo muchly love my mr c fletcher
CommentAuthorUnknown
this is so stupid! i would def write them a letter of complaint. say that you have been trying to get through but havnt been able to and tell them how many times you have emailed. my registra is difficult to get hold off aswell so know how frustrating it is!
i would send the is there no way you can do a bank transfer? not sure if that is possible but you never know.
xx
CommentAuthorshellay
thats awful, keep ringing and ringing till its sorted, good luck :) x
I have know my soulmate for 27 years and on the 6th August
I married him and became Mrs Garnham.
It was most definitely the happiest day of my life.
I love married life !!!!
CommentAuthorSteph-Hughes-2b
aww hun! that's rubbish, i kinda know how you feel, we were trying for ages to get through to make an appointment, but hopefully it's all getting sorted now!!
CommentAuthorjanetx71
as far as im aware registry offices are run by the council i would first off call again demand to speak to a manager if that doesnt work then find out who the director of the council is and complain to him either in writing or by email cause the directors dont like it when they get complaints sent to them about how they are running things i would also send a postal order to them if you send it special delivery it will get there the next day plus need to be signed for it is costly though round about £5 i think but its fast and secure i would then tell the director of the council that you want the cost of the postal order and the postage back due to incompetent staff hope you get on ok xx
CommentAuthorSazzell23
Ring the General Register Office in Southport and speak to Marriages Team, they advise the Register Offices across the country on legislation and procedures. They also advise the public on how to marry within England and Wales. Whilst they cant sort out the problem for you as it is a local council issue they can perhaps give you a telephone number directly for the Register Office rather than you constantly trying to go through the call centre. Alternatively they can give you the telephone number of the Council Registration Manager that you can speak to and say you want to start a formal complaint. That will get things moving I promise you ;) x
CommentAuthorKaya
Finally managed to speak to them to make the payment after a very strongly worded email. Have paid them £597 :-( Ouch!!
Now Mrs Cobb!!!!!! :-D
CommentAuthorMrs fairytale
thats great news that u have managed to pay it at last hun, but what arse holes for making it sych a stressful time hope u gave them what for on the phone as well xx
cant wait to renew my vows, love my hubby sssssooooo much xx
CommentAuthorKaya
Nah, I didn't. Was just a relief to sort it in the end. Not worth kicking up a fuss, as we have to use them!
Now Mrs Cobb!!!!!! :-D
CommentAuthorbecky -mrs firth
sorry but 597 for a registery office weddin???? i think i wud leave that lol mine hurch is only 200!!
Engaged 27th November 2010
Hen Do Newcastle 2nd June 2012
Marrying the man of my dreams 11th August 2012!
Honeymoon To Jamaica 14th October 2012
CommentAuthormummy2Olivia_Lisa
thats a very pricey rg office ........our reg office is only £110 total....i no they vary in price but yikes!!!!!
they sound a lil unprofessional to babes. but at least ya sorted now n 1 more thing of ya list!!! :D x x x
6 n a half weeks scan!!!!!! x x x
CommentAuthorbecky -mrs firth
u cud get married at st pauls 4 less hahahahaha
Engaged 27th November 2010
Hen Do Newcastle 2nd June 2012
Marrying the man of my dreams 11th August 2012!
Honeymoon To Jamaica 14th October 2012
CommentAuthorTotallyLovedUp
our reg office is a rip off too lol it makes me so angry how they can charge so much for just a short amount of time! glad you have it all sorted kaya at least its done now, although i think iw ould still write a letter of complaint to someeone even if it is the council or someone xx
CommentAuthorLiz3yy
Glad you've got it sorted, though it does sounds expensive. We've booked the Dorchester registrar to attend our wedding at Sherborne Castle and that's going to cost us £520
Can't wait until the day I become Mrs. Johnson :)
CommentAuthorNishaVyas88
Wow, that's expensive. Ours was £395 if we paid by a certain time, then it went up to £470! Its a ridiculous amount of money since they only come for an hour, and to a venue they're so close to. Our religious ceremony is costing half that!
CommentAuthortilomilo
glad u got it sorted finally, ours is £380 for the registrar to come out to our venue, its shocking how much prices differ
One ring to show our love, One ring to bind us.
One ring to seal our love, and forever to entwine us.
19/2 Bst 38.5" Wst 34" Bly 39" Hps 39" As 10.5" Ths 20.5"
CommentAuthorKaya
It's not in a registry office, it's at our venue, so we're paying them to come to us... but yeh... LOADS of money!! and we wouldn't have gotten it for less by paying sooner either :-(
