Well all the wedding planning is going great! We ordered our personalised, handmade & rather pricey wedding invitations a few weeks ago. They arrived the other day & are truly beautiful.
I also went onto our venue's website very soon after ordering them. I was re-directed to another site.. I thought maybe they've just updated their website or something, but no.. They've been taken over by another hotel chain & have changed their name.
I rang them up straight away to be told that the wedding booking & everything is fine, nothing would be changing. But that's just not the point! Our wedding is four months today. I'm so annoyed they didn't tell us!! Would it really have killed them to write a letter, or even send an email??
It's not even a small name change - it's COMPLETELY different. & they're covering themselves by saying that when you search for the old name online, it re-directs to the new one automatically. If they'd just told us, I wouldn't be annoyed.. It's the fact that I had to find out for myself, completely by accident too. :(
So now I have gorgeous invitations that will need paying for again because they have the wrong details on. Yay.
CommentAuthormillz090
Ah no thats really annoying.... i agree they could have told you out of courtesy. I would ask to speak to the manager and explain in a firm voice that you would like them to cover the cost of re-printing your invites.... or write an email. I think its only fair that they should cover the cost and not you?! If not, have you got wedding insurance? They may cover the cost of re-printing.
Good luck xxx
Finally marrying the love of my life !!
10th August 2013 - 9 years to the day we met !
CommentAuthorMrsC
I'd can completely understand why you are annoyed. They definitely should have let you know about the changes, its not just a change of proprietor its the whole company image. Certainly wouldn't hurt to try to get them to compensate you down to lack of communications. Its not about searching online, your guests will be looking for one building and pulling up outside something else.
Proud to be a Wife and Mum
Married 4th May 2013
CommentAuthorkimi1987
i agree with gc2b, alot of my relatives dont have internet access so they wouldnt know about the name change unless i told them. id definitely try and get some compensation from them for not informing you.
caught the catch of my lifetime
25.05.2013. best day of my life
CommentAuthorLittleMissWorry
Or you could just add a little note in with your invitiations explaining that they've changed their name. Just on principle I'd be very upset too. But do you really want the stress of re-ordering the invites and making a fuss with your venue?
I agree, you have a right to be annoyed. as millz090 says, I would ring the manager up and tell them that the invitations will have to be remade and they should cover the cost, as if they had informed you, you could have contacted the company who made your invitations and changed the name before they were printed. That is not very professional behaviour on their part at all. Tell the manager that your guests need to know where they are going, not driving around looking for a building with a name that no longer exists. Good luck xx
Met on 7th April 2008
Got engaged on 14th November 2011
Getting married on 12th December 2012
Looking forward to the rest of my life with the man I love
CommentAuthorMrs-Mouse-2-be
Oh gosh that's a weird one, as a business they should have alerted ALL couples with bookings and explained the takeover and name change in advance. Though having said that it wouldn't have been up to the new owners as they obviously had no record of bookings while the old company were still in charge.
However, if you can find out exactly how long this new chain have owned it you could approach them and say "Your company has been in charge of this place since x date and we should have been told around this time, rather than me finding out accidentally x amount of weeks/ months later".
They probably will not give you any money towards new invitations, though you could demand a reduction in their venue charge to compensate. Can't you print off a small note and put it in each envelope stating that the venue is now called the new name? I know its not great but I would do that instead of ordering new invitations.
CommentAuthorVelcro
Thats a bit rude. ususally when a company changes hands, clients get courtesy letters to advise them of the changes.
I'd totally be billing them for the invitation changes, as not letting you know is completely unprofessional and out of order. Imagine you didnt find out til a week before.
Wibbly wobbly, timey wimey
*Kelbel* is my wedding twinny!
CommentAuthornatalie2614
Id be billing them for new invites, how rude of them not to tell couples with a prior booking that they had completely changed the name. Failing that a little slip of paper explaining the change of name would suffice. I would be quite happy to recieve that in an invite knowing the couple had been prepared and had the invites for a while, not their fault that the company had changed hands.
Married my best friend 05.04.2013
CommentAuthorMrsHarrison
Hmm I didn't think of putting a slip of paper in the invitations. Good idea.
It's just worried me that they didn't think to tell us :( makes me wonder what else they'll cut corners on.. :/
Our wedding is pretty small - 40 guests which are all close family we speak to regularly, so they all know the changes because we've been ranting to them lol. But if it was a HUGE wedding with say, relatives we haven't seen for 10 years flying in from abroad, it's pretty bad really!
But they don't want to take any responsibility whatsoever, grr! xx
CommentAuthorlizzylou
That's awful! You should write a letter of complaint to the head of the chain and ask for some kind of compensation! They should at least offer you some extra drinks or canapes or something for your trouble!!
Good idea about the slip of paper in the invite - although don't tell the venue about that! Lay it on thick and say you feel like sending them the bill for the new invites! x
Lizzy. x
CommentAuthorRosyF77
thats not very professional to be honest. I would complain and get some money off your wedding to pay for the new invites you already have x good luck and hope you get something sorted x
CommentAuthorCat
I would would very politely inform them that you had already received your invites with the incorrect details on and ask if they could offer any compensation for the reprints.
CommentAuthorKirstyJ22
Surely they should pay for new invitations since they haven't told you?? You should demand they pay and they probably will x x
CommentAuthorAmyK
THats pretty rude of them not letting you know. If you get a reprint I would suggest putting "wedding being held at venue X (previously known as Venue Y). How many places where you live change names but everyone still knows it as what it used to be called donkeys years ago?? There is the risk of confusion (for locals not knowing its changed names, causing problems if guests ask for directions) if you just have the new name x
CommentAuthorMrsLowe
oh dear so sorry to hear this, what a pain! i would say you are not happy for all the hassle it has caused and also try get a little refund of some kind. Also i would ring your cars, cake supplier, flowers supplier etc so they know the venues name change to, to avoid further confussion and to know things will be deliverd ok just incase : ) x
CommentAuthorTori
I would definitely speak to the manager and ask them to reimburse the cost of invites Hun, that is really out of order x
CommentAuthorAmyP7
That's very rude of them, I would think they have something to cover them regarding paying out for new invitations. Worth a try tho. They should have at least sent out a bog standard letter letting people know x x
CommentAuthorKerrieM47
I would demand compensation, too. And good point about ensuring your suppliers know about it too x
CommentAuthorlala "mod" bunni
while i agree you can ask if they will pay for a reprint of invites i would be very careful about "demanding compensation"
Don't go in all gun's blazing, but do politely, but firmly, explain the situation, and ask if they can compensate in some way, as your invites will need to be re-printed with the correct, new, information. If you can try to find out when the name change took place, that would be even better; if for example you'd already ordered the invites and the change was very recent, you probably have less of an argument than if it took place some weeks/months ago.
