wow that is ridiculous... obviously full of himself. never go in there again.

i have had a problem with 2 bridal shops they were like what are you doing in here you cant afford one of our dresses i found the dress i wanted in one of the shops and ordered it from a different place. There loss!!

that is pants

That's just plain rude isnt it... no wonder your angry! x

the suit guy owns the chain of shops (theres 3)
h2b said he'd rather pick a diff 1 than go bk................ive ended up ordering my dress online but feel like iv really missed out goin dress shoppin n as a result not entirely sure if the style ive chosen will suit me... x xx x

When i went into one bridal shop they did say to me are you looking for a prom dress- and really patronising me i said oh no im looking for a wedding dress, they just said oh and walked off,i was left with my friend just looking at all these dresses with no help!

We have exactly the same problem, we've had a couple of venues look at us strangely as well, probably because of our age (we're 19 and 20) people actually speak to my mum instead of me, even though i'm the bride. When i went dress shopping they seemed to think the dresses were unsuitable for me because it turned out they assumed i was looking for a prom dress! lol. they just ignored everything i had said when i'd booked to try on dresses and assumed, based on their own prejudice, that i was a silly teenager who had booked the wrong shop. Yes we are young but we are still paying customers! grr

Not only that but in agreement with totallylovedup, when they did eventually help me with wedding dresses they told me i was too short and too skinny. I don't know how they think that will help the sell me a dress! they told me that they could do a structured bodice to give me some boobs! (tbf i'm rather flat chested, but everyone knows that!) if i had massive boobs on my wedding day i think it would confuse h2b! i thought they were supposed to find a dress that suits you, not try to make you into their ideal so they can make you fit a dress! :(

But i did go to an amazing dress shop who, had listened to me, treated me like a princess and went out their way to find something to suit me, what a wonderful day, i was just sad i couldn't afford the dress i loved :(

if you want to try dresses on tell them you are in a position to pay cash there and then if you find the right dress. when they say you need an appointment look around you is there anyone else there? no? so tell them your time is precious and if they wont accomodate you now you cant guarantee you will ever be back.

this will turn the pressure onto the attendant not you! try on ones up to a max of £100 more than your budget so as not to disappoint yourself with affordability.

once you found the dress dont speak too highly of it in front of them, act like its JUST a dress! then leave!

now you know what size you need, what styles suit your body etc.

now look for it elsewhere for cheaper!

i am about to log onto my computer so will load pics of my dress as promised and will create a thread about finding a dress as i seem to be reading alot of problems regarding dress hunting lately!

thats shocking!! i worked in retail up until january and had been since i was 14 and would never ever treat anyone like that!! it gives us good customer sales people a good day and no wonder people are less inclined to praise customer assistants if they have so much as got bad service..they are happy to complain grr

phone head office of the companies and voice your concerns x

Name and shame any store or service that is rude, they don't deserve our business!

thanx 4 ur tips ladies........... i think il go try on a few dresses with a friend in the week..... x x x

it's very off putting when you have a bad experience in a shop i've been lucky in my search apart from one shop where the lady was too preoccupied dressing the window to pay me any attention but then the dresses were not so nice and very overpriced. The shop i got my dress from even though i have now brought it home (can be arsed to drive 30+miles everytime for it) has offered to dress me on the day just to contact her and let her know........now that's good cuctomer service

The whole experience of trying gorgeous bridal dresses on is the stage im looking forward to the most :D even if you are not intending to buy go for the experience your a bride you will never have this chance again so go and enjoy! its nice to feel glam :D xxxx

I have had some bad experience as well when I got engaged I decided that I wanted to get the dress out of the way and at the time it was like 22 months before wedding, and I have been treated so bad as I decided instead of phoning all of the shops I was interested in to pop in to book an appointment, one of them barely let me in the shop first asking when was the wedding then when I told her she said its too far ahead and refused to book an appointment said I had to contact them in 6 months time over the phone to book, unbelievable

Dreadful service! I would take my business elsewhere! When I first was looking around for dresses with my BMS we went in a shop where the woman automatically presumed I was mother of the bride even though I was only late 30s! She thought my eldest daughter was the bride to be! Then she started going on about my weight and how I would need a size 24 dress, I told her I had started a diet. She said it would still be best to order a size 24 (automatically presuming my diet would fail!!!!) I turned around and told her I was only looking for BMS dresses that day and when one of my daughters said her dresses were very expensive (in earshot of the owner) I turned to her and said in a very haughty voice 'Dont worry darling, you know with this wedding money is NO object!'. The look on the owners face was so funny, she immediately came over and started fussing over us and telling me to go and have a look at the bridal gowns and that they could be ordered in any size! Needless to say we left and didnt go back there again!

haha..................i wish sometimes assistants n venues n that could view my bank account b4 i go in n see that the cash is there n i mean business n that i wanna just book/buy now... lol

they should always assume u want there product then if u dont theyve lost nothing n if u do bonus.....doesnt cost anything to pay attention 2 some1s needs n wants x x x

When reading the thread all i can think about is the film "Pretty Women" ......................if i have any problems like this when i start dress shopping they will get the same back and i will walk away..............i can be very studdorn when i want to be!! lol

One florist we went to see was really rude to us. She huffed her way through showing us some pics from the eighties then when a customer came in asking for their flowers she said they weren't ready because 'someone' wanted to discuss their wedding flowers! We were standing right there! mortified.

I would have walked out there and then, how rude!

I think customer service has gone downhill a lot. When shopping I've noticed more and more sales staff looking bored, no service with a smile to be seen, and when it comes to wedding stuff don't get me started.

Some dress places I went to the staff were so snooty and stuck up I never went back (not to say that they are all like that there were 2 stores whose staff were really lovely (although they were privately run).

And my first choice for flowers ended up my last after she was so awful about my original flower choice and wanted to charge over £250 for a bridal bouquet of lilies - needless to say I changed my mind on lilies and picked roses instead (which has turned out to be the better choice) and to top it off its gonna cost less than £250 for ALL my flowers.

My tiara (done a thread about) finally got sorted and the girl who was apparently meant to be dealing with my order got sacked for incompetence. But then when you're asking for something immediately you expect them to order it straight away, not have a snobby voice telling you that "they only order them in 10/12 week before the wedding".

The jewellers on the other hand have been great - both are private but very popular places and they have bent backwards to do what we want. I've already got my ring, they ordered it straight away and we've just ordered h2b's ring although we initially paid a deposit when we saw it and they said "although traditionally they wait until nearer the time, the customer is always right and they'll get it in for us straight away."

Word of advice when wedding shopping - shop around, complain if staff are rude in any way and basically go somewhere else for your goods.

mrspearson2be- i totally understand. i am 23 and when i talk about the wedding i get the feeling that shop people dont belive me. i look younger aswell! luckily h2b is 37 and normally does the talking!

Not wedding related but yesterday we were in pizza hut me, h2b and his 2 girls! the service was awful we got seated and then waited ages for our order to be taken. kids fee meal wasnt explained well at all. 3 ladies came in and waited 10 mins to be seated. they then went and asked a waitrise to be seated and she said hang on so they still waited and then walked out. another family 3 kids and parents were waiting 15 mins to be served and then walked out. on the way out they said this to a waitrise and she didnt even seem to care. another party of 3 waited about 15-20 mins to have their order taken aswell!

it was just stupid. they had plenty of staff and it was quiet but they just seemed to be standing around talking or walking about and not paying any attention to their customers. so much so that h2b made a complaint on their website which he never does!

just goes to show how bad customer servcie has got now! xx

i think half of the problem is that the employers just dont motivate or train their staff well. they get paid peanuts and get treated badly and it shows in their customer service. Cant blame them in a way but be dam*ed if i am going to put up with it and when i complain it is always about the management, unless generally they have good customer service and one sales person is the exception!

yea it does! i have to be polite at all times in my job aswell otherwise i would lose my job!

i get the impression that just because i am 23 people think i am too young to get married. even my sister tells me i am too young! people dont realise that we have been together over 2 years and have known each other 4 years in total! xx

haha i had a similar situation with a girl at holme pier point she was working on a food trailer n chattin up a (i must admit) very sexy raft guide..... i got that fed up i turned to him n said

''sorry to interrupt your conversation but i think you might be a distraction and seeming as id like her 2 get some onions actuallyon my burger pehaps u could just give her ur number n be on ur way so i can eat sometime today''

haha to be fair the girl couldnt apologise enough n it all worked out 4 the best theyve been together 3 yrs now lol. x x x

*in her defence he was incredibly hot.....kind of a tarzan type but with short hair n stunning white teeth....very tanned n muscly... haha