To cut a long story short, when we went to view our venue not only were we impressed with the actual venue but the staff too. Everyone was very helpful, professional etc. The wedding coordinator couldn't stress enough how big they are on communication, well what a load of rubbish! Basically it took over a week to pay the deposit, called them everyday, at least twice a day. Everytime we were told someone would get back to us which they never did! Got it paid in the end but now I'm paincking about everything else. As its a package deal theres loads to sort out, cars, food, music, seating plans, chair covers etc. We need to know whats allowed and whats not before we can get anything else sorted!
Just had a look at some reviews, some bad but mostly exellent.......but and big but!!!! just came across one which sounded like the poor woman had a nightmare wedding all down to their lack of communication
AAAAAAARRRRRRGGGGGGHHHHHHHHHHH Panicking here!
CommentAuthorpennieb-MrsRiley
Don't worry too much hun, when you get hold of the wedding coordinator speak to her about your worries and explain that you do expect them to be in touch when they say they will. Maybe you can ask if there's a better form of contact for you to use - it may be that you would be better off contacting the coordinator by email, or at certain times of the day. Although the review you saw may well have been very poor, if most were excellent I would go with that. Good luck hun x
Now, finally, Mrs Riley
I hope you don't mind that I put down in words
How wonderful life is while you're in the world
I have the greatest husband!
CommentAuthorMrsMac2B
thanks :) once I get in panic mode my mind goes into over drive, think I need a good slap! lol
They said monday to friday 9am to 4pm are the best times to call, still haven't go here email address, I've emailed asking for email address as they said each co ordinator has their own address :-| really hope its because all their heads are in the clouds with Chrismas coing up and this isn't how its gona be for the next 13 months xx
CommentAuthorMrsMac2B
thanks :) once I get in panic mode my mind goes into over drive, think I need a good slap! lol
They said monday to friday 9am to 4pm are the best times to call, still haven't go here email address, I've emailed asking for email address as they said each co ordinator has their own address :-| really hope its because all their heads are in the clouds with Chrismas coing up and this isn't how its gona be for the next 13 months xx
CommentAuthorEmsy5000
you should go down their in person and kick up a fuss about the communication issue. do you have a contract does it say anywhere that you will get someone to talk to about the things you need?
Dyslexic
its spelt wrong
I No! I Now! I Know!!!!!
I am NOW MRS LONSDALE!!
Its part of the package we have that we have our own personal coordinator, she will be the one dealing with us from start to finish so we don't get passed about. When we finally got hold of her she was very apologetic but its was murder trying to get hold of her in the first place. We don't have our contract here, we signed it and she said she would send us a copy out but haven't recieved it yet :-\ also we don't have a reciept but I'm sure that will be fine as the deposit was paid by card?xx
CommentAuthorloubyscooby
Yes it will be fine. They are probably just up to it preparing for christmas but that is no excuse. In the mean time send an email to the general email account requesting a meeting in the new year. Go prepared with all your questions and voice concern over this lack of communication. I explained to mine that as I was used to project managing at work I would be like this for the wedding ie backing up the things we had agreed to by email etc. They were really happy with that and said that that was what I was paying for "here to ensure the planning and the day goes trouble free and smooth to reduce your (my) stress. Make friends with her as that will help in the long run - my co-ordinator even rang us to say there was a wedding with similar colours so did we want to see how it looked before we finalised our plans.
CommentAuthorMrsMac2B
I will do :) Jamies mum wants to see the venue anyway, she was meant to come when we went to see it but wasn't well so just my mum got to see it. Yeah I really want confirmation that prices wont change, we have the prices here and they do say 2012 prices on it but would like something more official from them!x
CommentAuthorMrsMac2B
I will do :) Jamies mum wants to see the venue anyway, she was meant to come when we went to see it but wasn't well so just my mum got to see it. Yeah I really want confirmation that prices wont change, we have the prices here and they do say 2012 prices on it but would like something more official from them!x
