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  1.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 18th 2016
     
    I ordered a dress in January and my measurements were taken. It arrived late June and when I went back, I had lost half a stone. Putting the dress on it was loose which I put down to my weight loss then the owner told me I had another brides dress and she swooped it. The new dress only just did up and was very snug which I questioned as had I stayed the weight I was at the start of the year it would not fit. No explanation could be given.
    I go to my first fitting last week and despite being the same weight, the dress now is 2 inches small and cannot be altered.
    They said they would let me have the next size up off the rack, but it's marked at the bottom and needs more alterations, more money.
    They said I should be grateful they had one for me and offered me a veil but we have spent £1500 to have a dirty off the rack dress.
    What do you all think?
  2.  
    • Mrs Jones
      CommentAuthorMrs Jones
      Got married 4 years ago
      Posted: Aug 18th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Sounds a bit suspicious to me. If they took your measurements and assured you that the next size down would fit, I think the problem lies with them.

    Can you get your money back at all? I wouldn't accept a dress that has been tried on by other brides to be and I dont think you would ever be fully happy with it either knowing that.

    I'm not sure when you're getting married and how long you've got, but I would insist the shop sorts this and I certainly wouldn't be paying to have any alterations done.

    Members signature icon
    First Date 26 April 2014
    Proposed 27 June 2015
    Happily Married 18 June 2016
  3.  
    • MrsC2Be
      CommentAuthorMrsC2Be
      Got married 3 years ago
      Posted: Aug 18th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Hi Katherine when are you getting married??

    Id be furious and wouldnt accept it. They took your measurements and said the dress would fit, if you havent changed any sizes then they must have done something wrong, it all sounds very suspicious. I wouldnt accept the one of the rack and i would demand another dress as ordered (obviously this depends on timeframes) xx

    Members signature icon
    Met In Lanzarote April 2013
    Engaged In Rome February 2016
    Getting Married In Scotland May 2017
  4.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Aug 18th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
      edited
     
    I agree it sounds a bit suspicious. My first thoughts are that they saw you'd lost weight, the other bride with the same dress couldn't fit into hers, so they switched them... maybe I'm just being too cynical.

    However I would definitely not be paying full price for a dress that has come off the rack and has been tried on by many other brides and is dirty.. on top that, if you keep the off the rack dress, I would also not pay for alterations if done in-house by the bridal store as it was their mistake and they should be happy to at least honour the alterations for free.

    If you have enough time, I would be demanding a completely new order or a full refund and place the order through a different bridal shop as you've already experienced poor customer service with this one!

    Hope you get it sorted xx

    Members signature icon
    Happily married
    18th June 2016
    xx
  5.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 18th 2016
     
    Thanks girls - I get married in 5 weeks time so I cannot order in a new dress.

    I really feel let down and to be honest I don't want the dress now, the whole thing has put me off it.

    The owner has said legally there is no obligation for her to do anything and had a baby yesterday so communication is not possible for a short space of time. With the alterations it will have cost around £1400 for an off the rack dirty dress!
  6.  
    • StephanieM158
      CommentAuthorStephanieM158
      Got married 4 years ago
      Posted: Aug 18th 2016
      Just marriedBadgeBadge
     
    Omgoodness Karharine... I feel so sorry foryou. :-(
    How utterly horrible that theyve put you in this position.
    Is it not possible to either take your original drwss thats a bit too big and have it altered by a.professional (clearly they are not)

    Members signature icon
    Met 2004
    Engaged 2014
    Getting Married 2016
  7.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 18th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Yes I woukd def question them and say that they took the measurements, you haven't out on weight, but lost some so if they did he measurements correct then the dress should be big, which the first one was before they said it was the wro one!

    I woukd insist to them they sort it or give you a full refund- I know you don't need the dress but I'm sure there are shops that woukd help you in your situation- sounds that that shop are a liability- really hope you manage to sort it! Xx

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  8.  
    • MrsC2Be
      CommentAuthorMrsC2Be
      Got married 3 years ago
      Posted: Aug 18th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    thats so aweful im sorry for you!! 5 weeks doesnt give you much time. but you could try and demand for a refund and go else where and get another dress of the rack, then you have time to alter it. Some rack dresses are in mint condition! xx

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    Met In Lanzarote April 2013
    Engaged In Rome February 2016
    Getting Married In Scotland May 2017
  9.  
    • MaxineP89
      CommentAuthorMaxineP89
      Got married 3 years ago
      Posted: Aug 18th 2016
      Just marriedBadgeBadge
     
    Have you threatened them with Trading Standards?
    It might be worth a try.

    Ask to have a look at your original order - it should show your measurements and then you can compare.

    I really hope you manage to get your dress sorted.

    Looking forward to becoming the 3rd and last Mrs McLauchlan


  10.  
    • AnikaM60
      CommentAuthorAnikaM60
      Got married 3 years ago
      Posted: Aug 18th 2016
      Just marriedBadgeBadge
     
    I would make sure they sort it because no matter what happened I really think it lies with the shop. Either I would make them get a dress that fits or I would pay the same price for the off the rack dress but they would have to foot the bill for alterations and cleaning plus they should throw in the veil too. There is no way you should have to be out of pocket for their mistake. I agree with some of the ladies I think they switched the two dresses thinking you wouldn't know the difference
  11.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 19th 2016
     
    I really appreciate all your comments ladies! My family and I feel exactly the same but the shop simply won't budge and say say legally they shouldn't do anything and no other bridal shop would. They clearly have looked into their obligations.

    The seamstress who was going to alter the dirty dress suggested I go back and try on the dress ordered in for me so I am going back at lunchtime. The owner won't be their as she has just had a baby so god knows what will happen.

    I could just cry in all honesty and it really has ruined the whole experience.
  12.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Aug 19th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Hope it goes well later, try not to worry and get yourself upset, it will all get sorted out one way or another xx

    Members signature icon
    Happily married
    18th June 2016
    xx
  13.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 19th 2016
     
    Update... What a disaster...
    Without my permission the bridal shop had put my dress back on the rack so for a week people have been allowed to try on my dress so is no longer new. It just did up out was so tight I couldn't wear it.
    I just cried.. Every excuse they came up with I could argue my side and they had to agree with my point. It was even almost admitted that they should have ordered the next size up!
    However, nothing has been agreed as the owner is away and basically I'm left with no dress right now.
    So upset x
  14.  
    • LeanneR0186
      CommentAuthorLeanneR0186
      Got married 4 years ago
      Posted: Aug 19th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
      edited
     
    Aw Hun, I really feel for you that is awful! I would just tell them you want your money back. Could you maybe start going round shops like w3d 2b3 that you can buy there and then or other bridal shops to see what you can get at this short notice? I don't think you will ever be happy with that dress now. If you still really love the dress though I would demand the dress that is off the rack is altered and cleaned free of charge. You should also be getting a good refund. They measured you and advised the size to get, the blame clearly lies with them! Hope you get sorted, sending you lots of hugs! Xx

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    The Richardson's 31/12/16


  15.  
    • clair
      CommentAuthorclair
      Got married 5 years ago
      Posted: Aug 19th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh nooo that's totally rubbish! All I can suggest is you lol around your local bridal shops for a wedding dress sales and see if you can get a new one off the rack. If you still can have your dress you could accept it and put it up for sale on the interweb. You may not get exactly what you paid for it but you will defiantly get something for it... Xx

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    our wedding day was the best day ever :)!
  16.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 19th 2016
     
    We asked for a refund while we were at the shop but the assistant said that would not be possible. They said depending on your measurements, they should always go with the next size up in the dress if even one of the measurements is in the next size braces. One of mine was but despite this they still ordered the smaller size.
    My mum is currently waiting to hear from the owner.
    I just want a refund and to then buy a dress from somewhere else off the rack but I highly doubt they will.
    We basically have to lump it x
  17.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 19th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
      edited
     
    How dare they put 'your dress' on the rack!! Have paid fully for it?? If you have that is your dress not theirs....

    I would certainly be taking this to trading standards.

    You want your dress brand new, that's what you paid for not some tried on dress!!

    Owner away or not, someone will be in charge in her place!! You go in there and do not leave until it is sorted....

    I'm fuming for you!!!

    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  18.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 19th 2016
     
    I think they had assumed wrongly that because the seamstress took the bigger size with her, they had the right to put my dress on the rack without asking us and before the situation was resolved. So both dresses are (used)!!!
    I just stood there and cried. £1400 down the drain x
  19.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 19th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Awwww this is awful- I woukd literally not budge until I got a refund, I woukd fit there until they called the police, not mouthing off just a silent process- technically they have not given you the goods you paid for- really hope yiu can sort it and get a refund! You have paid for a dress, they took measurements, it doesn't fit, their error nit yours! Xxxxx

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  20.  
    • MrsC2Be
      CommentAuthorMrsC2Be
      Got married 3 years ago
      Posted: Aug 19th 2016
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    im actually in shock!

    how can these people work in a bridal shop when they have no consideration for the brides feelings. They can resell that dress, so give you a refund and let you find a new dress!! I feel so sad for you as this isnt fair on any bride to go through, im sure you have enough to think about without this!

    I would see if your mum (or you if you have time) could go to trading standards, even the local paper! They shouldnt be allowed to do this :( xx

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    Met In Lanzarote April 2013
    Engaged In Rome February 2016
    Getting Married In Scotland May 2017
  21.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 19th 2016
     
    I literally cannot express how upset I am that my parents have paid out so much money for a used dress. I literally cannot put it into words.
    We are due to hear from the shop tomorrow but I know we will be told the same again, we are lucky they had another dress (used) that they were willing to swap free of charge. No other bridal shop would do that and legally they don't have to do anything.
  22.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 19th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Legally they have to give you what you paid for, they took the measurements, they ordered wrong size, not yiur fault unless you specifically said for them to order smaller size?

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  23.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 20th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Like Michelle says, they do have to give you what you paid for!! You purchased a dress, fully paid for by what I can gather yet they have allowed others to get in it!! You have a receipt I presume?? That's your evidence that you have purchased a dress........

    Ask them for the sizes they submitted.... All shops have this paperwork and so you can see where it's gone wrong!! Oh my g0d, I would not let this go!! Do not settle for anything other than either a full refund or the dress you ordered (brand new)

    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  24.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 20th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    You have consumer rights....

    Go on the c171zens advice page and screen shot it and take it with you....

    image.png
    image.png


    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  25.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 20th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Yep Emm I'm in the same camp as you- no way woukd I let this go, stand your ground- they are in the wrong- be confident and the more confident you are the more they should back down!

    They are probably just hoping you will cave and take the easy option of a 2nd dress as they know it's close to yiur wedding and you will be stressed but they are playing you- do not accept this- get your refund and go to another shop!

    I really do feel for you but with these things you cannot let people like this win! It's the one thing my mum taught me, if you know they are in the wrong don't give in until you get he outcome you want!

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  26.  
    • Mrs Jones
      CommentAuthorMrs Jones
      Got married 4 years ago
      Posted: Aug 20th 2016
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    Hi Katherine - how did today go? Hope you've got it sorted?

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    First Date 26 April 2014
    Proposed 27 June 2015
    Happily Married 18 June 2016
  27.  
    • MrsC2Be
      CommentAuthorMrsC2Be
      Got married 3 years ago
      Posted: Aug 20th 2016
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    Fingers crossed youve had a better outcome than your last few visits there!! x

    Members signature icon
    Met In Lanzarote April 2013
    Engaged In Rome February 2016
    Getting Married In Scotland May 2017
  28.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 20th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
      edited
     
    Any more news? Really hope you have managed to get it sorted xxx

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  29.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 20th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Any news Hun??

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    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  30.  
    • LaurenD45
      CommentAuthorLaurenD45
      Got married 4 years ago
      Posted: Aug 21st 2016
      BadgeBadge
     
    Think it happens more than you think!

    When I went to try dresses on every dress I tried was almost perfect but not quite right. The lady at the bridal shop said "wait a minute I think I've got something that's perfect"
    Disappeared upstairs and came down with another dress that wasn't on the rack. I put it on and it was perfect like she said.
    I said I would take it, that's the one. She then replied
    "You can't have this dress because it belongs to another bride and I've already sold the sample...."
    My face fell!! OMG I've just unknowingly had another brides dress on!!

    "don't worry though I will try and see if I can source another one...."
    Needless to say I didn't return to that shop, and hopefully the poor bride never found out, I was mortified!
  31.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 21st 2016
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    This awful Laura- I really think that's what they have done in this instance- swapped the dresses! As if a shop would let you try on something that they know they have sold, that would fit you and then turn around and say but you can't have it!

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  32.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 21st 2016
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    That's shocking Lauren..... Can you imagine if the brides found out about this!! I can't believe they get away with it.... Dreadful behaviour!!!

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    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  33.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 21st 2016
     
    dress update - the owner will not give us her final statement/proposal until the latest this Wednesday. We have asked for a refund but that won't be given. We have asked for a brand new dress which is different to mine as I no longer want it given all the problems we have had and that is being reviewed, but I know that won't be given.
    I feel awful as she has been in hospital after having her first baby on Wednesday and she doesn't need this headache while clearly things are not good for her as she is still in hospital.
  34.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 22nd 2016
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    See what Wednesday brings and the threaten them with [email protected] [email protected] if they won't refund or replace. They should know better than to do this to brides!! Poor business practice in my opinion!

    And as harsh as this sounds, I feel for the owner regarding her hospital stay however, she should ensure there is adequate management cover in the shop..... She's known for 9 months that she is going to be pre occupied! Harsh I know but it's true!

    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  35.  
    • Mrs T Hurley!
      CommentAuthorMrs T Hurley!
      Got married 3 years ago
      Posted: Aug 22nd 2016
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    I would say you're not backing down with the refund. She's sold you something as new and it is now used. She's sold you something that is not what she said it is. That to me is a trading standards issue and affects your consumer rights.

    It might be a stressful time for her and the issues she's had with giving birth, but she also needs to understand that weddings are also a stressful time for any bride.

    Besides, we ALL have one stress or another. As harsh as it may seem, that's life!

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    Met 18/09/03
    Engaged 06/09/08
    Getting married 05/09/17
  36.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Aug 22nd 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    I agree with Emma, the responsibility lies with her no matter what's going on in her personal life. You paid for a service that you've not received and if she has not delegated authority to anyone in the shop then it's down to her to sort it out. Please do not back down on this - you are entitled to get what you paid for!!!!

    Members signature icon
    Happily married
    18th June 2016
    xx
  37.  
    • StephanieM158
      CommentAuthorStephanieM158
      Got married 4 years ago
      Posted: Aug 22nd 2016
      Just marriedBadgeBadge
     
    Oh dont you dare back down.
    Your entitiled to what you paid for like the PP said. I think its shocking that they would do this to you.
    Id go through TS or contact watchdog and they can point you in the right direction xx

    Members signature icon
    Met 2004
    Engaged 2014
    Getting Married 2016
  38.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 22nd 2016
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    No, do not back down! Yes she's having a tough time but this is people's biggest day of their lives she's messing with and she is using all these things to her advantage and take advantage of you! Really hope she sees sense or you harden up and get threatening with trading standards xx

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  39.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 22nd 2016
     
    Update! Well no update actually. we have not heard a thing all day.
    I have this feeling she is stringing us along until Wednesday now. Really effecting what we can and can't do. She knows that without a refund we cannot buy another dress so she really is effecting everything.
    I am so pleased that you all agree with how I feel. I can honestly say not one person has sided with her as a business owner, everyone has said how bad she has treated us.
    We will be going to a small claims court if needed.
    This whole thing has totally ruined the entire process for me as a bride and my mum. I now really dislike the wedding dress due to everything that happened.
    Going back in Friday allowed us to have more facts on our side too. She ordered the wrong size dress as we were told if any of the measurements taken fall into the next size dress up then they would order the bigger size which they didn't do and my measurements haven't changed so they now cannot blame me as they initially tried to do also.
    My dress went on the rack so other brides to be could try it on so now I don't have a brand new dress at all, even if it is too small for me!
    This whole issue is dragging on so much my mum literally got 2 hours sleep last night worrying about it, and I am having the same dreams every night of trying to find a wedding dress!
    It's literally crazy! X
  40.  
    • MrsC2Be
      CommentAuthorMrsC2Be
      Got married 3 years ago
      Posted: Aug 22nd 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    God this is so unfair!!!

    She ordered the wrong size dress so this is her fault!! Its not fair you having to suffer when you've done nothing wrong. I still cant believe she put your dress on the rack for anyone to try.

    Im glad your sticking up for yourself, and all the other brides this happens too! I would definitely tell her your going to the small claims court, see whether that changes her mind about the refund xx

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  41.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 22nd 2016
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      edited
     
    Yep I def do that- really sorry you have all this stress- I woukd also threaten to yo to local paper about how they have ruined yiur wedding if they don't refund you and you somehow having to find extra money

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  42.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 23rd 2016
     
    Well let's see if the owner decides to contact us today!!! X
  43.  
    • StephanieM158
      CommentAuthorStephanieM158
      Got married 4 years ago
      Posted: Aug 23rd 2016
      Just marriedBadgeBadge
     
    Hope so. Keep us updated Katharine

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    Met 2004
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  44.  
    • NicoleW665
      CommentAuthorNicoleW665
      Got married 3 years ago
      Posted: Aug 23rd 2016
      Just marriedBadgeBadge
     
    I keep reading these updates hoping for a happy ending for you, fingers crossed x

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  45.  
    • LeanneR0186
      CommentAuthorLeanneR0186
      Got married 4 years ago
      Posted: Aug 23rd 2016
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    I hope so and I hope she does the right thing! Thinking of you Hun xx

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    The Richardson's 31/12/16


  46.  
    • MichelleC961
      CommentAuthorMichelleC961
      Got married 33 months ago
      Posted: Aug 23rd 2016
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    Really hoping for good news for you xx

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  47.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 23rd 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Any news Hun??

    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  48.  
    • KatharineW33
      CommentAuthorKatharineW33
      Posted: Aug 23rd 2016
     
    Hello all - update alert! No update!!!!!

    Not heard anything - I knew we wouldn't. The owner of the ship knows we go on holiday for a week tomorrow and so she has decided to leave us hanging so that when she does give us her response, we are away so cannot do anything - not sure how much more of this we can take! My mum is litterally not sleeping (2 hours a night) with worry.

    I really have lost £1200!! X
  49.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 23rd 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh FFS..... Hat time do you go tomorrow? Is there anyway you can contact them prior to leaving?? Answer phone message telling them that you are contacting TS??

    Name and shame them to your local paper/FB page..... I seriously would rag them about this!

    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  50.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Aug 23rd 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
      edited
     
    If you are away, can your mum take over??

    Your mum has paid (hasn't she?) the dress actually belongs to her (but for you) surely they can deal with your mum?!

    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

 
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