Im looking to write a letter of complaint to a dress shop where my dress was bought, And i have no where to start! So i thought id ask for your help :)
I arranged for my dress to be delivered by the owner of the shop becuase the lady who she recomened for dress altrations didnt do them very well bascley she took 5 and half inchs off one side of my dress instead of 2 and a half each side! And the owner put the altrations right for me and she or i couldnt pick up or deliver before the wedding day, So we decided that she would deliver to me the morning of my wedding day at 11am..
The bit i want to complaine about is she didnt turn up untill 1.30pm this was only after i called the police, As she wouldnt answer her phone or the shops telephone number! I was an hour late for my wedding and now due to this i have had to pay extra to the photographer and transport/church where this has left me out of pocket and i dont think this is right. The lady (Owner) told me that she was doing a carboot the morning of my wedding and apparently broke down, I have been doing some asking around and where she told me she was doing her carboot there has never ever been one there before! My friend lives the otherside of the road to where she said it was being held that day!
Im still very upset and in shock that she could let me down!
I dont know what to write or anything.. If anyone could help me that would be brilliant. xxx
CommentAuthoralmost a year wife!!
edited
ooooh hun am really sorry she messed u up! i wouldnt really know where to start accept to say seek some legal advice, everyone gets a free hour or citizens advice x
Ill marry my hero
CommentAuthorbridalmiss
Did you take out wedding insurance? If so you can claim as the late delivery of your dress counts as a supplier failure as you were late for your wedding, and you should be entitled to the additional payout back to your photographer etc...
CommentAuthorTori
I would start by setting out the background and the time she agreed to drop the dress off. Let her know that you find her explanation of why she was late unacceptable. Anyone could break down but to do a car boot prior to such a big commitment? Further to this she made no attempt to contact you to explain the delay or provide any reassurance.
Next I would detail the loss you have suffered financially and the effect this had on you emotionally. I would then advise her of the recourse you expect from her to prevent you taking this further along with a deadline for a response.
Hope this helps to start you off xx
CommentAuthorShazk
OMG I wouldn't know where to start either I would just loose my temper and be nasty buy you need to keep it polite and to the point.
Tori suggestion sounds very sensible and I would also maybe send it recorded delivery (yes bit more money U dont really want to spend) but at least that way she or someone at the store will need to sign for it so they can't say they didnt get the complaint etc!
I really hope U get some response and some compensation towards the extra cost U had x x
Yes, I agree with tori. Point out what was agreed (if you have it in writing, all the better)
Then point out the extra 'tangible' costs ie extra money you had to pay etc, then the emotional distress it caused.
I mean, come on, who would go to a car boot, without a contact number or list of client numbers one the morning they are due to deliver a dress?!!!
Yes, accidents happen, but that's why mobiles were invented, she runs a business and should have known better.
Sounds like you had a lovely day anyway, it's just a shame you had this much hassle to contend with. I would be going sh** nuts xx
My Beating Heart Belongs To You
30 August 2013
The First Day Of My Happily Ever After
CommentAuthorMrs brown - 19/08/12
My dad has helped me write a letter to her, We didnt have wedding insurance :( I didnt think of sending it recorded delivery x
CommentAuthorTeganandRob
edited
Dear Mrs Bridal Shop
I am writing to express my dissatisfaction with the service I received from your company recently.
I visited your shop on (enter date) and purchased (enter dress). My measurements were taken and arrangements made for the the necessary alterations to be made by your seamstress. This was agreed as 2.5inches taken up on the hem both sides, as written on my receipt dated (enter date).
Upon my second fitting it was apparent the seamstress had made an error and had in fact taken 5 inches up on one side. You agreed to rectify this issue free of charge/for the cost of (delete as appropriate) and due to the short timescales agreed to deliver my dress to me on the morning of the wedding. It was agreed that you would deliver the dress to me by 11am on (enter date).
On the day of my wedding you had not arrived with my dress by 11am. I tried to telephone you several times on your mobile and the shop number but received no answer at either. I was eventually left with no option but to telephone the police as I was concerned I had become the victim of a confidence trick.
You eventually delivered my dress at 1:30pm a full 2 1/2 hours later than the time agreed. This in turn led me to be an hour late for my wedding and caused me to incur significant additional costs, II have had to pay an extra ( enter amount) to my photographer, (enter amount) to the transport company and (enter amount) to the church.
You explained the reason you were late is that you were attending a car boot sale and your car broke down. Whilst I appreciate this is unforeseen, I do not feel that I should have had to resort to calling the police and incurring extra expense for what is your own mistake, and the second mistake I have had to endure from your company. At any point you could have telephoned me to explain the problem and arrangements could have been made to collect the dress.
I expect your company to cover all the additional costs that I have incurred due to your disorganisation and errors. I also expect a full refund of monies paid to your shop for alterations as a gesture of goodwill.
I look forward to your speedy response and a full explanation how your business practices will be altered to prevent this situation occurring again in the future for other brides.
Yours sincerely
Blah blah blah
I really wouldn't mention anything about the car boot and there not being one ther, you need to remain professional and not get into a your lying kind of slanging match. I deal with complaints for a living and I can guarantee you the ones that get the results they want are all based on concrete facts, like the letter above, people that just rant anyway don't tend to get the answers they want. Hope it helps.
CommentAuthorTeganandRob
Oops just seen that you have sent a letter already. I would send a second copy recorded or hand deliver one, if you hand deliver ask whoever you give it to to give you a receipt of delivery. If nothing gets resolved and you end up going to trading standards or an ombudsman then they will want evidence that you have tried all the usual complaints procedures before they get involved.
CommentAuthorOfficially Mrs M
sounds good to me hun i hope you get what you deserve for all the upset she caused on your big day!
8th September 2012 I married my best friend
1st September 2014 our little family grew by one
Women are made to be loved, not understood. - Oscar Wilde
CommentAuthorHayley Elizabeth
OMG how awful sweets, i hope it all works out for you xx
CommentAuthormrs clarke to be
i think you should write saying how upset and stressful it made your day and how it incurred extra costs wich has left you out off pocket and would like to no why they were so un organised with not having contact details or having phones on charge when the knew it was the day of delievery . i would also ask for some compensation for there actions babe xxx
CommentAuthorSam
What an awful situation :( If you don't get a good result I recommend leaving reviews on every online review site you can find. If she has a page on the face for the business I would post something there as well.
CommentAuthorHa_x3
I couldnt believe this made you late for your wedding when i read your other post.
Now knowing she lied about the carboot would really wind me up, clearly there is no reasonable explination for her making you late. xx
Mrs Lunn
08/05/12 was the best day of my life
& I love my husband with all my heart xxxx
CommentAuthorPB
I think i personally wouldn't bother with the compensation instead i would take my story to the local paper.I wouldn't let her get away with it and it would make sure no other bride would make the mistake of trusting her either! xxx
CommentAuthorlala "mod" bunni
can i ask ... why did you call the police and what if anything did they do?
did you have it in writing for the time of delivery?
why did you have extra costs "have had to pay extra to the photographer and transport/church "
I couldnt contact her as she told me once she got her she had changed her number and not told me! She didnt ring or call me or anything to tell me what was going on! I called the police becuase i was worried, And she was holding an item that i had payed for, They were very helpful becuase they were able to call her with another number i didnt have! Yes ive got a letter of delivery both signed by me and her, My dad payed extra costs becuse in our contracts it did state that we would have to pay extra if i or something else didnt go to plan.
Thankyou for the letter TeganandRob thats alot better than ours :) poulton bride - Im far to nice to do something like that, But if she thinks shes inthe right i may have to, Ive been doing some looking online and apprently im not the only bride that this has happened to! My friend is also having problems with her about her dress, x
CommentAuthornatalie2614
I will be checking my contract for the cars when I pay them off. I get the cars for the day, regardless of if I am running late or another mishap I wont get charged extra, so Ive been told. I want that in writing now after seeing this xx
