Hi all, it's been a very long time since I came on here, so I probably won't know many of you. Just to warn you that this may be a long one
I feel that my venue ruined my wedding day I got married at a hotel where we had the ceremony and reception all in the same room. Our wedding co-ordinator wasn't there on the day, I wasn't told he wouldn't be there (although they tried telling me he had told me the week before, I would have questioned it, so I know they never)
There was no one around the night before (as i was told there would be) to hand all our decorations over to, as they were supposed to do it all for us but I ended up setting up tables at 11am (wedding was at 1:30) with my hair and make-up done.
There were only 3 members of staff serving our tables. I had 90 people for the wedding
I wrote a very detailed list of where my guests were sitting and what they were eating but the waiting staff were still wandering around looking lost. And they gave ice cream to a dairy intolerant child even though I made absolutely sure that she had her menu infront of her that said no milk!!!
It took them 45 minutes to turn our room around for the meal so dinner was almost an hour late, They then tried to tell me that they spoke to the groom and best man about the hold up when it was me they spoke to. And they told us it would be 15 minutes behind schedule but was originally supposed to only take 15 minutes to turn the room around!
Oh and they placed a straight from the oven dish of veggies on the table between my 2 and 3 year old cousins. Hot food/drinks/gravy were balanced over kids heads and service was just generally shoddy.
The list of complaints actually filled 1 and a half pages. I don't want to list it all here I'll be here all day. We complained and they have offered us an overnight stay at the hotel and £150.
What I need to know is if there is anything further I can do. I don't think that the equivalent of £200 is fair compensation for a ruined wedding day. I will add that I still had a wonderful day but I also spent alot of time stressing out about the things that they got wrong, which is not something I wanted to be doing. We paid a lot of money for this place and I pretty much wanted them to just run it so I could just enjoy myself and spend time with our guests. Would any body know where I stand legally on this matter?
I can't believe we've actually done it
I am now Mrs Limara Tester
CommentAuthorMrs Mara Tester
Oh and for some good news I am pregnant with our 'honeymoon' baby 17 weeks gone
I can't believe we've actually done it
I am now Mrs Limara Tester
CommentAuthorAtaraxia
Congrats on the baby, first of all!
Im not really sure what you can do with the venue tbh, might be worth going to your local CAB or speaking to a solicitor to see if there is anything in your contract with the venue that you can use, for example if the co-ordinator was supposed to be there as in the contract? Maybe you can get the percentage from the fees you paid equal to the charge for day of coordination or something?
Got married 27th June and blessed on July 5th 2012
Finally Mrs M :3
Love, love... Here we are.
CommentAuthormummy2Olivia_Lisa
wow 1st huge congrats with the pregnancy!!!
right as far as the venue is concerned we had similar problems with ours n altho it was a pub come resuarant we still spent a lot, wot wedid was go over there heads 2 thebrewery who ownsthem, could umaybe do this?? x
6 n a half weeks scan!!!!!! x x x
CommentAuthorSweetchilli
Congratulations on your pregnancy
As for the venue. Maybe some free legal advice will help?
Thanks guys. We find out in litle over 3 weeks whether it's a boy or girl. My duaghter is very excited but my son keeps saying that he doesn't want a baby (bit worried about that coz he's my 'baby')
I think tomorrow I may have to go into town and drop in at the CAB office, see what they say about it. If I should fight or just roll over.
I can't believe we've actually done it
I am now Mrs Limara Tester
CommentAuthorzowie
I agree, speak to the head office if possible-if all else fails then maybe the local paper. They hate bad publicity.
Btw congratulations on baby xx
CommentAuthorMrs Mara Tester
I've tried emailing the head office but I never get a response. I've even tried tracking down the CEO's email or somewhere I can talk to him but nothing!!!
I can't believe we've actually done it
I am now Mrs Limara Tester
CommentAuthorjennywren
Stay calm and breath.
Sit down have a good cry and or rant if you need to.
Find your paperwork for before the wedding and check all the details and promises made by them and make notes of everything that didn't happen as it should have. Once you have your note write out a letter to the CEO, manager whoever and read it aloud to yourself and or hubby make as many changes as you like and use your final draft as the details for all correspondence.
Don't forget to keep a record of all correspondence and replies as this can help keep you organised. Also it will help if anyone refers back to anything as you've got everything all in one place.
Remember stress isn't your friend so avoid at all costs, be organised and have breaks from the whole thing when needed and don't push yourself too far. Only you and hubby will know when enough is enough so stay stong.
Other than that Good Luck and if you need help they are loads of us here to offer advice if you need it. :)
