I'm in work having a bit of a wobble today. Very teary and now super red-eyed!
Before Christmas I booked the hotel for the night before the wedding to stay over with my bridesmaid. When I rang to book it my wedding coordinator offered me either one of the hotel's appartments across the road or the hotel. She said as there was an event on that may get noisy in the hotel I might prefer the appt. I said I didn't mind the noise at all as I woulnd't be able to sleep much anyway and picked hotel.
Then two weeks ago when I saw her again I confirmed that we had booked the room and it was to go onto the final bill. She then offered me a twin rather than a double for the two of us. I initially agreed but then thought a double would be fine. The night of the wedding we get all 8 rooms at the hotel included with our room hire bill so I thought I could offer both grandma's the twin room instead so we'd share a double which the bm will have the 2nd night to herself.
Then today when I emailed to say we'd take the double instead, another co-ordinator at the hotel replied and said that i'm actually staying in the apartment. I replied with 'err are you sure? i'm 100% certain I booked a room in the hotel'. And was told the hotel is booked for a wedding on the Friday night so all rooms are taken.
I then responded with 'Oh ok. Never mind then' but after speaking to my mum (who is paying) I've realised no, I booked a room in the hotel, that's what I was expecting. Nobody told me it was a problem, not when I booked it or two weeks ago when we met with the co-ordinator. So I went back to him and said 'Actually i'm a bit upset as it means i'll have to wake up, and get ready in the apartment, walk across the road and get dressed in the hotel.' Which isn't a disaster as it gives me time, but it isn't what I wanted, planned or booked! It means I'll have to lug all my stuff and my mum's and my bm's across the road.
H2b is angry because i'm upset (irrationally maybe, but I can't help it!) He is going to call our co-ordinator tomorrow when she's back in as I think i'll just cry again. I know i'm being a baby but I don't think i'm being irrational. Am I? x
p.s. sorry it's an epic post!
CommentAuthorJanie
No, your right to be upset, you didnt book the apartment accross the road so you shouldnt be staying there. I would kick up a fuss
Remember : To the world you may be just one person,
BUT to one person you may just be THE WORLD x x x
CommentAuthorHa_x3
No of course your not beins irrational hun, you should get exactly what you booked, there must have ben a lack of communication with the hotel or they have mucked up completely
Mrs Lunn
08/05/12 was the best day of my life
& I love my husband with all my heart xxxx
CommentAuthormillz090
No i dont think your wrong at all.... i would write them a email and send it across and CC the manager in. that way you can say everything you want too without getting upset xxx
Finally marrying the love of my life !!
10th August 2013 - 9 years to the day we met !
CommentAuthorbrilly
aww bless ya hun u have every right to be upset and if u have the bill or document stating it was a hotel room then they are in the wrong and i agree with janie i would kick up a fuss too if you have the paper work tell them if that is the case that you are now in the apartment you want compensated for the trouble caused why should you have to lug everything across the road when u asked for the hotel and booked the hotel all because of an error on there behalf xxx
31st August 2013 I became Mrs Carrick
Cant wait to do it all over again in 2018
Yeah an e-mail would be good. I would be feeling exactly the same as you. Hope you get it sorted! x x
CommentAuthorKate4
Ah thank you girls. You've made me feel like i'm not being a bridezilla. I have an email saved in drafts but h2b said he would speak to our co-ordinator first as she might offer a different solution to the fella I've spoken to today.
Unfortunately there's no paperwork to confirm I booked the hotel as we spoke over the phone. Annoyingly though I remember the conversation so vividly! x
CommentAuthorHa_x3
That sucks that you have no paperwork to confirm.. hopefully your wedding co can sort something out.. fingers crossed hun & keep us updated xx
Mrs Lunn
08/05/12 was the best day of my life
& I love my husband with all my heart xxxx
CommentAuthorXbox widow
I do understand how you feel but look on the brightside they could of overbooked and you could have no room at all. But I would kick up a fuss and see if they could swop the bookings about for you, its worth a try. Hope you get it sorted x
CommentAuthorUnknown
i would wait until your not upset and then call the hotel and speak the co-ordinator and say how unhappy you are! x
CommentAuthorkatielea100
dont work urself up over this, is there someone elses wedding the day before? if so then stay across the road yeah u mite have a lil bit more to do in takin ur stuf over ect but u wouldnt like it if it was ur wedding that friday and u were told u couldnt have 1 of the rooms for ur guests becoz someone with a weddin the next day wants it, u got to compromise sounds harsh but u got to be faair
CommentAuthorKate4
edited
Sorry for late reply to your messages, had a rubbish 16 hour day in work yesterday! My problem is really that I had booked the room and nobody said I couldn't. Grr. And I would definitely shift one of my guests across the road so a fellow bride could have a room in the hotel. Specially as the guests aren't paying for the rooms, they'd stay where they were told! But I appreciate the hotel wouldn't ask the other bride that as it's not v professional. Meh.
I'm so tired and run down at the moment I think this problem has upset me much more than I would normally! I couldn't stop crying yesterday and that's not like me!
My hotel co-ordinator contacted me last night from her home email account so she must have been told by a colleague. She was very apologetic and offered me two choices
Option 1 - Have your hair and make up at the Apartment, then we will transfer your bags etc to the hotel and you would come over - not in your dress, and do your final stages of preparation at the hotel - I would be able to arrange a room for you at 11.30, which I appreciate is close to the ceremony time and you may think its too late and you may run into guests or indeed the groom,
Option 2 - The owner of the hotel has a personal flat at the top of the building, which we could transfer you to at any time after 8.00am, and your make up people would be able to come as you have planned. Should any of your guests require space to change, I can either arrange the apartment for them to use, with a late check out, or we do have male and female changing areas in the basement as we have a gym.
I'm ok with the idea of staying in the apartment and walking over to get dressed, it's not as terrible a plan as it seemed yesterday! Oh well not my ideal situation but hardly a disaster! One plus side is the apartment is bigger and with more space for preps :-) Plus I now think the hotel feel so bad they will be extra good to us! x
CommentAuthorSijen
I can understand why you would be upset but I do agree with Katielea100 - I'm sure you would feel differently if it was your wedding the day before and all of your guests couldn't be together. I would prefer to be in the apartment anyway as you'll have more room to get yourself sorted and I don't understand why you can't get dressed in the apartment and then go over to the hotel (obviously as long as it's not raining). I'm sorry but I do think you are putting yourself under uneccessary stress about it.
10 years together...
Finally Mr & Mrs
27.07.12
CommentAuthorbridalmiss
Ooh I'd go for the owner's flat on top of your wedding hotel - that way you're in the same building as the wedding as don't have to have half in one place then walk across the road to get dressed - but yes, they are grovelling big time ;-)
CommentAuthoralmost a year wife!!
edited
youve every right to be upset hun - hope it gets sorted xxx ps TAKE THE OWNERS SPACE!!!!!
Ill marry my hero
CommentAuthormadhen
I agree with everyone, it doesn't matter whether you feel that it's a little thing and you're being irrational - you're not, it's the principle of the thing! You booked something, therefore you should get what you booked, end of story. Doesn't matter whether what you booked is something tiny or something huge, you specifically asked for it well in advance so that's that, you get it.
CommentAuthorBrideInTraining
im glad you sorted things and feel abit better now. i would have had a hissy fit myself so i dont think you was being irrational atall xx
CommentAuthorKate4
I'm over it now really. It wouldn't have bothered me if they'd said it was fully booked when I booked a hotel room, it just disappointed me. The nice thing was how annoyed h2b was because I was upset. He wanted to ring and shout but I told him not to. Mistakes happen and it'll be fine! X
CommentAuthorBrideInTraining
edited
aww thats sweet makes you feel loved when they get protective :) xx
CommentAuthorKate4
I know ahhh! But I've heard him on the phone to sky! Not risking his temper with our usually wonderful wedding co-ordinator! X
CommentAuthorBrideInTraining
haha oh dont get me started on sky the cretins im always having a rant to them! lol xx
CommentAuthor~feebee~
Glad you feel better now hun, its great the hotel are putting themselves out to rectify the problem that they caused. I wouldn't want to walk across the road in my dress either! x
