We booked a photobooth back last July/August time and paid £100 deposit - we received a letter this weekend to adv that due to personal circumstances the business was being closed by them but they were selling over to someone else and that she would take it over and still agree our booking details/price and information. I e-mailed them as soon as I got the letter just to say i was really sorry for the situation etc etc however, we booked it with them as they are such a lovely couple and with such passion for the business they really made the booking for us - of course the product was what we wanted - but they were the icing on the cake to sill the deal sorta speak. It took us such a long time to find someone we were both happy with - and I'm not doubting the new owners skill/ability - but we just dont feel comfortable with someone we dont know, whose also sent us a letter saying about the changes etc and branding they want to do - its just lost all appeal to me now.
I 100% understand the previous owners situation and i'm not trying to be nasty etc but my agreement/contract is with them, their company with their details - i tried to explain all this the best i could via e-mail and they've replied saying they were 'very sad' to have got my e-mail and the contract still stands the deposit is non-refundable. Its really upset me the wording in the e-mail and had I of cancelled/amended etc I completely agree in relation to the deposit (I'm glad I hadnt paid anymore to be honest) but they are selling their business to someone else? Where do I stand in this? Any suggestions?
xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorSarah D
I don't see why they cant refund you as this isn't your fault they have had to sell up their business and should of offered a refund to you as an option along with having the option to keep the deal and use the new owners, I don't think they can use the excuse that the contract still stands as they have broken the contract by selling up, if it was me id phone them or see them face to face and explain that you want a refund as you've upheld your end of the deal and they have let you down xx
Became Mrs Duthie 7th October 2016
CommentAuthorKayleighS46
Thats what I thought too - I understand why their selling on and I really dont want to be an awkward customer but its not down to me the details are changing so I cant see why they shouldnt refund?!
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorSarah D
I would be demanding it as they broke the agreement, they are no longer in business there agreement was between you and them, does it state in their contract that if they have to sell up your service will be fulfilled by A.N Other, doubt it very much.
Be firm and stand your ground
Good luck x
Became Mrs Duthie 7th October 2016
CommentAuthorCharlieBe-Cool
Check your contract, if its not stated there that they can transfer their business to another to fulfil if X, Y, Z happens, then I would request my deposit again. You paid in good faith to secure their services, not that of another company.
Met my prince charming - May 2002
Finally tying the knot - July 2015
Where there is love there is life - Muhatma Ghandi
Thank you Charlie, its not another company I think thats how they'll get away with it. Its going to be under a different photogrpaher name and its going to be branded through her but shes bought the rights to their company - will that make a difference?
I've also checked the details and I dont actually have a copy of the agreement - the booking form we filled in at the time specifys £100 non-refundable deposit but it doesnt say anything about selling the company etc or anything.
xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorFlossie
I would keep pushing Kayleigh as they have technically broken their agreement. Don't worry about being a pushy customer - you paid for something which you are now not completely getting so I think you are entitled to a full refund. Even if you were technically not entitled to a refund I would hope they would honour it just out of courtesy x
Happily married
18th June 2016
xx
CommentAuthorKayleighS46
I know I just dont want to upset anyone - i can understand what there doing and the reasons behind it - but I wasnt sure if, because the 'business' would still be going (as in the product) but under a different photogrpaher/name/branding - if that would invalidate the agreement between them and us - not this new person wo only wanted to get in touch with me 2 months before the wedding!! xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorFlossie
I think the person behind a business makes a hell of a lot of difference and if you are not 100% happy with the new arrangements then they should honour a refund just out of politeness I think! It's not your fault the company has changed hands, why should you have lose out? x
Happily married
18th June 2016
xx
CommentAuthorVictoriaL46
Check your contract and also consult either citizens advice or someone with legal training. If your contract states very clearly it is with the business and the business itself isn't changing just the management then you may find it difficult to retrieve your deposit but definitely look into further. I can understand what you mean. I choose my supplier for my wedding not just on the product but the people I am working with and feel I can trust.
Met in Nov 2005
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Becomes Mrs Stewart on 10th Aug 2015 Honeymoon in Florida!
My Diary Thread: My Alice in Wonderland Wedding Diary
CommentAuthorKayleighS46
There is no contract Victoria :-/ I filled in and signed a 'booking form' this is where it said how much was paid as non-refundable deposit, how much was outstanding and the methods we could pay *g--- s--- p-----------* is the company and the brand is header and footer of the paper (this name is whats being changed and rebranded by the new owner) but shes honouring our details and what we've been told by the previous owners - eventhough all new bookings from now onwards are completely different and cost so much more
xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorVictoriaL46
I would definitely continue to dispute it then and seek legal advice. They should be giving you the opportunity to change your mind without losing your deposit.
Met in Nov 2005
Engaged 13th June 2013
Becomes Mrs Stewart on 10th Aug 2015 Honeymoon in Florida!
My Diary Thread: My Alice in Wonderland Wedding Diary
CommentAuthorTeresa
i think you need to contact them again, asking for the deposit back, explaining everything you have on here, if they come back with a no again, then go to CAB and get some advice on the matter, you are just like me and dont like causing a fuss, but in this instance you need to, as you are not getting the product you paid for and agreed to! surely they understand the importance if this for you!
CommentAuthorTeresa
this is making me cross, that you have been treated in this way :( hugs xx
CommentAuthorMyranny
I think it's a little sad that they've treated you this way... I'm also concerned that you may not have a leg to stand on with regards to getting your deposit back especially if you haven't signed terms and conditions or been provided with them. The company are offering a service, which you have booked, and the company (albeit with a different owner) are still willing to provide you with that service. If you don't have a contract or terms and conditions which specifically state Mr So&So will provide... then as long as Photo Booth Company Ltd (or whatever) are still honouring the booking, I don't know if there is anything you can do because you have no contract or terms and conditions to refer back to.
I would call Citizen's Advice, or complete one of their online enquiry forms. Find out where you may stand legally, because if I'm honest whilst I think their behaviour is poor, I don't think they're legally doing anything wrong. Morally, they're being turds!
Although, there's nothing wrong with sending them an email back and saying that you booked Mr So&So and if they won't be providing the service, as agreed, they have breached their contract and they have 21 days to refund your deposit or you will be seeking independent legal advice and possibly taking them through the small claims court. If they are having issues and have sold up due to personal circumstances, it's not likely they want to faff around over £100. Worth a shot. xx
CommentAuthorKayleighS46
awww thank you Teresa! i know i just dont like causing friction - especially with their circumstances around them selling the business!
Myranny - I think the name is changing as their company name has been completely shut down now so the new photographer is putting it all into her name. This is what I was thinking as shes 'taking it on' I think they'll be able to get away with not offering a refund due to the product still being available. In regards of the paperwork - we paid the deposit in cash at a wedding fayre and handed over the booking form with the date/time/place etc and its not untill now I've realised they havent sent me 'confirmation' as such. I'll have a look through my wedding paper work lol! see if it was sent to me by post and i've whacked it in there lol!
its just so frustrating.... we were both really looking forward to this photo booth and now everywhere i seem to look its not what we want lol. xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorFlossie
Would you consider doing a DIY photobooth Kayleigh? We are.. but didn't want to pay the prices to hire one! x
Happily married
18th June 2016
xx
CommentAuthorKayleighS46
The only thing that puts me off with a DIY one is theres always going to need to be someone near to take the pictures etc - then you've got the worry of leaving a camera/ipad etc for the pictures to be taken, then its going to be printing them off - I'm clearly just far too lazy haha!
One of the good things about it was that they automatically put all the pictures into a album for us to keep on that night. I'm guna have a talk with h2b on the weekend - he works nights all week - and see about making an appointment to meet this new photographer and see what she says. I was just so frustrated maybe i'm just cutting off my nose to spite my face...? xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorFlossie
It won't do any harm meeting her :) she might be even nicer than the first one, who knows!
As for having someone to take the pictures with a DIY one, you could ask everyone to take selfies using their own phones then upload them to social media/w3dp1cs.. you would have to print them off but would be simple just take them to @sd@ or something! x
Happily married
18th June 2016
xx
CommentAuthorMyranny
With a DIY one, depending on any cameras you/family/friends have available to you, you could set it up with a wireless remote or a remote chord for people to take their own photos? Props would be relatively cheap xx
CommentAuthorFlossie
The remote control is a really good idea.. I must write that one down as I've seen that idea before but keep forgetting lol xx
Happily married
18th June 2016
xx
CommentAuthorKayleighS46
ooohhh well theres def lots of ideas for me to look into! :D exciting times! finally settled in the flat now so its back to Wedding 101!! hahahaa xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorKayleighS46
Well just a bit of an update....
I've e-mailed the new 'owner' of the photobooth to arrange a 'meet up' or even to see if shes going to be at any wedding fairs in the near future and as of today I'm yet to see a reply. I'm not sure if this concerns me - shes been active on her photography facebook page and also the photobooth page but not replied to me e-mail....? Makes me a little uneasy! xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorFlossie
When did you email her? x
Happily married
18th June 2016
xx
CommentAuthorMrs D2B
Have you got a number for her? I would just call her. She's probably in the middle of a million things and your email may have just slipped her mind or she's thinking she will get back to it when x,y,z is done, or she may not have even got it. Not very helpful for you tho. Give her a quick call to ask if she is free soon for a meet up to discuss what happen now
31/12/2017 A New Year, A New Life, A New Husband and Wife
CommentAuthorKayleighS46
Haha as soon as I posted this she e-mailed me lol!! Talk about timing! xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorFlossie
Maybe she is lurking as a member on here haha ;) glad she has got in touch x
Happily married
18th June 2016
xx
CommentAuthorTeresa
glad she got in touch, hopefully they can put your mind at rest x
CommentAuthorKayleighS46
Fingers crossed!! Shes not doing any wedding fairs untill late summer months so were going to arrange a day when we can just meet up - just so we can meet her and see what changes shes thinking of doing etc :D fingers crossed it will all work out ok - the photobooth is one of the most important things at the wedding to us so.... hoping and praying lol!! xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorFlossie
I'm sure it will work out fine :)
Happily married
18th June 2016
xx
CommentAuthorKayleighS46
Thanks Flossie! Think this is the first 'issue' as such we've had with the wedding! Hopefully it'll be the only thing haha xx
Met 2013
Propsed 2014
Will Be Mrs Brookes 2016
always & forever xxx
CommentAuthorTeresa
she sounds nice and that she is gonna help as much as she can, fingers crossed xx
