Before i i start moaning iv got to say we have got a fab deal with our venue, were having a carvery at 15 pounds a head and no corkage fee but the venue never get back to us with our questions.
Iv asked for a contract which they said they dont normally do but will pop one together for us which was four months ago and still no sign of it.
Then we asked about a light buffet a month ago only to be fobbed off and when my partner spoke to the manager and politely asked if he had a got a quote together for us, he was rather rude and said he had stuff to do for xmas first and would let us know when he got round to it! not very happy and debating biting the bullet and finding another venue but it looks like were gonna have to spend a lot more :( rant over lol xx

Hmm they do sound very unprofessional, I would be worried too.

I would send an email saying you are quite dissatisfied with the service and point out when you have tried to contact them. I can't believe they don't do contracts.

Is it a hotel? Because it sounds like they are going to mess you about. I would email them and see what they say xx

Sounds like there taking the p*** if I was you I would phone and say you want to come see the manager about a wedding ( don't mention u have already spoke about urs just make out like ur a new customer) then when they give u appoint go in and say that u want the contract before u leave otherwise you are going with your other venue who is willing to do u contract and sort a light buffet outfit you. Don't mention price just mention that u have other options. Will hopefully kick them into action to sort ur contract out. And if they aren't willing to do it for ur there n then and answer ur question when u go in how will u be able to trust them on the day? If I was u I'd want it in writing or would go somewhere else even if it's slightly more expensive least ur be able to trust they'll do what u want and what u are paying for x

If they won't provide you with a contract have you considered doing one and getting them to sign it? You could then cut out all the cr@p that most venues put in and just ensure it states the info you need in it x

thank you !!!!! i was really starting to think it was just us being funny and getting paranoid. I think were gonna start looking at other venues first so we can go in forearmed and cancel if we need to eeekk!!!! Hopefully, they'l pull their fingers out and we'll get what we want. Good point though Samantha i hadnt even thought about that but he did say something to rob about keeping the kitchen open for the buffet because we originally asked for bacon sandwiches, you have hit the nail on the head xx

This isnt good news and I hope you do either find a new better venue or they do infact get their finger out their a**e.

I cant belive places dont o contract surely it covers both you and them so why wouldnt they do one??
Is you venue and independant or chain? If a chain I would look at contacting someone higher and not at the hotel, I would try and do everything via Email or wrighting for anything you have to contact them about and that way you will have a trail!!

Why do places not understand how big a day a wedding day is and that we could all do without this extra worry xx

You are braver than me hun, i loved a venue when i first started looking it was ideal, and they didn't get back to my five emails and two phone calls for only a week and when i got a reply it was a bit narky so i crossed them off, yet other venues cant do enough to help x ope all goes well xx

I have got a great wedding package and I booked my venue way back around May. I have paid dep and some off the amount. I have phone them a few times with questions , some that are really stupid and have always been able to speak to the owner and he has been fab. He makes time to talk to me. Has allowed me to go to the venue ince they had set up for another wedding and take photo's to show my family. He said I can take family etc with me anytime to looke around , I just have to give notice incase they have a function. He has made me and my H2B feel comfortable and like nothing is too much trouble. I did fill out a contract for them and have a letter to say my date is booked and I have paid my deposit. I also get receipts everytime I pay some off. I feel I am lucky to have found them as they are taking away alot of the stress.
I hope you get better service than you are getting now but it sounds as though you need to look for a new venue. Good luck, I hope you get it sorted.

Glad you have found somewhere else that is better for you hun! Hopefully the prices will be ok and you can book it there and then! xxx

where about was you other venue x

id be worried if you dont have a contract. Why is it something they dont normally do?

Glad you have somewhere that is not going to mess you about.

So pleased you found another venue. Lets hope you can get your deposit back from the first.

Aw so glad to see you have found a great new venue and able to cancel old one as sounds they were just messing you about x