Wedding Forum - ebay dispute? - Page 1

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Harmony Classic One - Wedding Album
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Help: ebay dispute?

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- CommentAuthorJay
I received my shoes this morning from ebay, They were described as only being worn for 30 mins and in excellent condition. WELL they are covered in black either cat or dog hair. One has lolly pop stuck on the inside. There are diamantes missing from the detail. The shoes are covered in black, brown and yellow marks. The heels are badly scuffed and the fabric has been torn in a few places. They also smell really foosty, a bit like curry?
Ive emailed the seller whos listing as no returns or refunds but surely ill be able to get my money back on these as theyre a joke!
Anyone experienced in this area or going through the same thing?because ive never had to do this before x
- CommentAuthorJane
Not done it myself but I understand ebay are pretty good at sorting out disputes. What was their feedback score?
- CommentAuthorJay
23* so shes newish i suppose, just really unimpressed, i now have 22 days to find new shoes! grrrrrrrrrrrr........
- CommentAuthorJane
and was she 100%? if shes got a high percentage I'll doubt she'll want to see that drop with negative feedback, I expect she will refund your money, if not whack a dispute on her.
- CommentAuthorjenniebean
ebay rues are if the item is not 100% as described or unfit for use you have a right to a refund did you pay by paypal if so you can get our money back throuh them you need to go through the proper hannes though so send her a message through ebay so its tracked do not send personnal messages as these can not be varified

- CommentAuthorJay
well in the email i sent i said:
Hi, I received the shoes this morning and they are
not as described. They are stated as used but
nowhere in the listing does it mention that they
are filthy and covered in a variation of black,
brown and yellow marks. The fabric on the heels is
scuffed and torn in places. The shoes are also
covered in black hair which i can only presume is
from a cat or dog? Inside one of the shoes is
covered in lumps of what looks like lolly pop and
there are diamantes missing from one of the shoes.
I know you do state as no returns but the item is
not as described and is not in good condition as i
bought these to wear for my wedding in 23 days. I
would appreciate it if you could get back to me
within 24 hours or i will be forced to open a
dispute with ebay and leave negative feedback.
Thank you
J....

I think it sounds reasonable enough? And hopefully theyll just do it that way, but then im wondering if its worth my while paying P&P to send something back
- CommentAuthorJay
and i sent it through ebay x
- CommentAuthorjenniebean
thats sounds resonable just have to wait for the reply but i would go and look for anothr pair of shoes as it may take a while
- CommentAuthorMrsEminson2B
ebay should sort this out for you and if you paid thro paypal then you can open a dispute and they will fight your case and give you a refund x

Met Matt at 10 years old
Marrying him at 27 years old
I can't wait to be Mrs Eminson on the 8th June 2013
- CommentAuthorlulu83x
thats awful! some people really are mad, ebay will have to refund u then claim it back off her hun, hope u find some new shoes soon!!xxx
- CommentAuthorNHR115
Definitely not as described then hun so you should have no trouble getting your money back. However I agree with the idea of looking for new shoes now as it will probably take a while and you don't want to be stressed about trying to find shoes. xxx
- CommentAuthorbacardi
I would not wait open a dispute straight away. The seller responds in the same way when you open a dispute, by emailing etc. All this recorded so ebay paypal can check what is said. It all takes some time can if a refund is given, you can cancel the dispute
- CommentAuthorLedZepLover
If you paid by paypal you will be able to get your money back but it may take some time if the buyer will not co-operate quickly and easily. I opened up a dispute with a lady who never sent a top I brought and paid for and it took me 25 days to get a full refund. I wasn't that bothered about it as it was only a few quid but thats not the point. Open a dispute up asap x x x
- CommentAuthorJay
Its ok, shes emailed me back offering a full refund, so ive said to her if she offers a partial refund ill try and get the blighters cleaned cause i really dont have the time to shoe hunt x
- CommentAuthorMrs (Dove) Pidgeon
What sort of shoes are you looking for? The UKB detectives could help!!

Now a extremely happy German housewife and now a Mother!!!!
Islay Jean born 24th June in Hannover.
- CommentAuthorLedZepLover
Good at least she is co-operating. She must feel bad sending them out in that way, I would never dream of doing that! Hope you can get them cleaned ok x x x
- CommentAuthorJay
the ones ive got i love, think theres a pic of them in with my dress, theyre schuh shoes, ivory in colour, 4/5 inch heel with a diamonte brooch on the front of them which matched my dress x
- CommentAuthorShellster90
If you pay by pay pal their is only a certain amount of time in which you can claim your money back..

So I'd do it now hun :) xx
- CommentAuthorKimi
Have you looked in Next for a different pair of shoes hun, I got mine from there and a lot of brides I've met seem to have the same idea. ????

The days are flying by, can't wait :)
- CommentAuthorJay
ill have a nosy in next hun thanks x
- CommentAuthorKimi
your welcome, let us know if you spot anything???

The days are flying by, can't wait :)
- CommentAuthorMrs (Dove) Pidgeon
Mine are next and I love love them!

Now a extremely happy German housewife and now a Mother!!!!
Islay Jean born 24th June in Hannover.
- CommentAuthorEmmielene
I got mine from littlewoods, and they are quite sturdy and pretty. They havent got WOW factor, but i only wanted stability factor. Might be worth a look though
- CommentAuthorsami & Paul
mine are next and i love them x

soon to be Mrs Anderson!!!!!

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