I know this is none wedding related but I just wanted to let you all know about this.
I checked my emails this morning and found that someone has placed an order for a load of games consoles on a Kays account. I also got an email saying thanks for placing your first order - here is £10 off your next one.
I called up their customer service number, was on hold for 1 hour and explained that I don't have a kays account, nor did I place an order with them.
Apparently Littlewoods, very, great universal and kays are all the same company but operate seperately. Someone has hacked into the littlewoods data base and has been using customer details to open up accounts with one of the other catalogues. I'v been put through the the fraud team and she has cancelled the order, asked me to change my passwords for my littlewoods and I have had to email her the emails they sent to me.
They were really helpful and its all sorted now but apparently thats why I was on hold for so long, a lot of people have been affected so I just wanted to let all you ladies know just in case its happened to you too. Scary stuff.
CommentAuthorSoon2beMrsHall
Thank you will let mil know as she has an account
Cant wait to to marry Martyn
Wishes the wedding would come faster
XxX
CommentAuthorRaquel007
Thanks for letting us know!! xx
CommentAuthor~*~ Becca ~*~
wow that is scary hun tbh
good of u to let others be aware of it xx
17.09.2010 ---I am officially Mrs Rebecca Mollins
Twilight - its' like my own personal brand of Heroin...
Edward Cullen - The Hottest Vampire since 1901 !!
I have OTD - Obsessive Twilight Disorder :D
thats scary! thanks for letting us know.. He has an account with very, will be keepin an eye on the emails, altho our credit is full in that account lol!
CommentAuthorPuddleduck87
Steffi they just use the details and get extra credit on the other account. I can have about £2500 on littlewoods if I wanted to be stupid but "my Kays account" was another £1000. I think the better your credit limit the more at risk you are because they can get more from another account. Thats why they ordered 2 of each games console! Cheeky effers!
The thing is they wouldn't give me the delivery address but they obviously have to put another one I would get the loot. So they must be able to catch them quickly if they have that.
CommentAuthorlinzi
flipping heck!! think i have an account with very. Not sure tho as I paid for my order straight away in full....... will go check
thanks!
I don’t repeat gossip so listen very carefully!!
Started Slimming World - 23/03/2011 - 2 Stone to lose!
Total Loss = 1 stone 7 lbs.
As at 23/11 - 3 days before the wedding.
CommentAuthorsteffi
Weve only got£250 on very, which atm is all taken up.. Hopefully, we'll be fine, but im def keeping a close eye on emails, normally i just delete them from them as theyre normally just offers...
CommentAuthorMrsPink
Oh that would explain the email we had this morning thank god they haven't ordered anything.. Have changed all the passwords etc though. Jammy buggers. x
CommentAuthorluvlifejen (mrs berr
this is not unusual it happens quite alot thankfully you noticed early!! xx
soon to be Mrs Berry 26.11.2011
CommentAuthorKimi
I don't have any catalogues - stops me from buying things when I can't afford them :-D
The days are flying by, can't wait :)
CommentAuthorluvlifejen (mrs berr
same ere now kimi!!! learnt that lesson :) xx
soon to be Mrs Berry 26.11.2011
CommentAuthorfelicity.h
og god i better check my account
CommentAuthorfelicity.h
oh god i might of had an email from kays this morning but it was in my junk folder and not something i know so i would of just deleted it. Nothign wrong with my littlewoods account though. is it just accounts youve already got open.
CommentAuthorSuzi
Thanks for the heads up hun :o) x x x
Do not disturb... Already disturbed enough!
CommentAuthorMrs Brakes
Thank you for that. I got 2 of those emails and thought they'd sent it to me by mistake. I have just got onto kays and reduced my credit limit from £2700 to £200, I owe them £180 so try going on a spending spree with £20!
Got married 11/11/11.
CommentAuthorsarahuttley2b-[keera
god u cant trust ur details 2 b safe nywhere these days.at least u found out about it quite soon tho.xx
i sarah louise duncan do take thee daniel paul uttley to be
my AWFULL wedded husband!!!!!!!!!!!!!lol
my heart is overwellmed with the love i feel for him,
my life,my love,my soulmate...forever.xxx
CommentAuthorMrs K 2be
Thanks for the heads up! xx
CommentAuthorbabycham79
thank you for this i have an account with littlewoods and after reading this ive been and changed my password x
CommentAuthorMina
tis a bit worrying that people can actually do that
CommentAuthorMRST
thanks for sharing, im off to check my emails
CommentAuthorGoff
I got this email last night. Seem they were sent in error
I just got this:
Dear LISA
Please accept our sincere apologies, it appears there's been a technical error that means we sent you an email earlier today in error.
The email in question is titled 'Welcome to Kays | Enjoy £10 off your next order'. Please ignore and delete this message.
We apologise for this error and would like to thank you in advance for your understanding in this matter.
Kind Regards,
Kays.com
UKB Mad Scientist
Ride it like ya stole it.....
I'm a flippin ORTHOTIST
CommentAuthorPuddleduck87
Yeah they sent me that email too Goff after I got off the phone to them.
I emailed them back telling them not to insult my intelligence as the woman from the fraud department told me there was an order placed and that it was the littlewoods data base that had been hacked. I think they should at least come clean instead of trying to cover it up.
Or at least she should have been briefed not to say anything to me, but I suppose as they did place an order so she had to.
CommentAuthorVintageChic
You're right hun they'll be caught from the address they've sent the order to
how can people be stupid enough to do this seeing as how easily they will be caught?
Another thing you're right about... how can they dare to insult their customers by implying there was an "error"? at least let your customers know the bloody truth and encourage them all to change passwords etc like they did via your phonecall! Fair enough it's not their fault they've been hacked but they have a responsibility to their customers to tell them the truth!!!
"Who, being loved, is poor?" -Oscar Wilde
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CommentAuthorPuddleduck87
Yeah thats why I was so mad Stacey when they sent me the other email.
You'd be suprised with the amount of people that get away with it. I work for Orange and I'v had two or three customers recently who have been upgraded over the internet without them knowing. So when they come to pick their new phone we are like "Yeah in 18 months time mate"
It gets sorted out so fast thought which is good. I'm glad they don't mess around. But I think they would save themselves so much money if they just made it so only the account holders address was where the goods were to be delivered to.
