I recently bought a dress on the internet. I had been lead to believe by the website and through private emails that I would receive a Benjamin Roberts dress that I've had my eye on for a while but found out had been discontinued. I thought the discontinuation was the reason for the low price. The site is also using pictures taken from the sites of the designers themselves and not putting on pictures of the dress that you would actually receive.

The dress I received was really poorly made and a fake, they've tried to make it look like the original and have even put BR on the inside! Before I bought the dress I was getting instant emails back, but since complaining and requesting information about how to return it and get a refund I have heard nothing. I have emailed them everyday (sometimes twice- largely to annoy them as much as they've annoyed me) to no avail. There is no information on the package about how to return it or even where it has come from.

I've contacted Benjamin Roberts who have been really helpful and unhappy that the site has been using their picture sin this way, so some good of it may come there, and avoid other brides to be being so disappointed. Any ideas about what else I could do?

I'm not sure if I am able to name the website but if you swap the first letter of these words then you'll have it: Hress Dope.

Please tell everyone you know about this scam!

just had a look on the web site i presume you have been trying to get the RMA from them via email .... this proves when you made contact and their lack of response

Yes I have been trying to get the RMA via email. It also says they have live chat for help but they don't, and there isn't a phone number. I just think it's unfair that their dresses don't match the pictures AT ALL. If I can work out how I'll attach a photograph from my phone. I can't find anywhere on the site that says they make replica dresses rather than sell the originals. It says you have to send the dress back within 7 days to get a refund but I haven't been able to do they because they haven't replied. I don't want a credit note!

If it was with credit card you are usually covered, or do you have wedding insurance? X x

Yes sure. It was over £100 and it was with a credit card. If she got the money back through her credit card company would the dress website try to charge her again for it? I don't know how these things work!

I cant reply advise of what to do apart from what said but sorry to hear about how poor ur dress is made sadly there is to many of these site and to many people being ripped off by them x