I have just had an email through with an invoice demanding a further £171 from our venue!

Apparently a further 16 peoples worth of drink got drunk at the wedding breakfast and therefore we have to pay?!

Bearing in mind we paid in full before the wedding for the amount of guests who were there, and that didn't change so no adults instead of children etc. I didn't even touch the alcohol personally yet still paid for the alcoholic package. Hubby hardly touched his wine and I saw no one getting silly drunk!

I was told that it was half a bottle of wine per person I think, but the staff kept coming round topping peoples drinks up willy nilly and we were not aware that after the event we would be stung regarding the alcohol!

I emailed and complained, I am furious and she has said to leave the matter with her and she will get to the bottom of it today.

I really am seething!!

xx

Thats exactly the wording i was after modmummy. I tried getting my point across by saying that we paid for X amount and X amount were there.

I said to her, fair enough if someone had told me on the day so i could have discussed it with my grandma as she paid, but not to carry on pouring and then coming back to me!

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Oh thats not good but if you had paid for a drinks package then surely the venue should no when to stop serving the free drink and let guests no that the drinks are now payable, i would look back into all communication with them just to make sure there is nothing in there that says that if you go over you will be charged, and i would blatantly refuse to pay anything more to them i mean your wedding would of been expensive anyway to them and what is £171 to a well established company the drink probs would of been cheaper for them to get in anyway then they charge you over the odds per glass for it. A friend of mine was a manageress at a pub and she told me they got there wine for like a few quid a bottle but would charge guests like 15quid for it... Hope you get it sorted and refuse to give them any money stating that they were aware of how many guests were there and what was included in your package so therefore it is there responsibility to only serve what was included. xx

u dont pay a cent hun!! u paid for wat u wanted ure guest to have so thats it! its their faults they poured too much and tell them the people who drank it shud pay but cos they cant do that then its tough

Have you checked your original contract with them about the drinks package?

If it doesn't mention anything about charging you extra then they can't do it simple as.
If it is limited to half a bottle per person then it is up to them with uphold that. It is not ur responsibility to ensure that no1 drinks a little bit more than that.

They should not have had more wine than what you had paid for upfront, and if they did that this their error!

I hope you can sort it out hun!

x

they should have approached you when the wine for the drinks package was running out to let you know so you could deiced to either add more yourself or to open a pay bar. if they didn't mention the extra wine to you on the day and its not stated anywhere in the original contract or invoice that this would be done then you don't pay as no one as asked for the extra to be added and they did it off there own backs. stick to your guns its a very bad way to do busines x

That's really out of order. A package is a package and unless they specifically state that the package comes with a drinks limit then they should've stated that clearly at the beginning and put a stop once your guests hit the limit then either check with you that you're happy to pay more to keep the drinks flowing or to start charging your guests.

Don't pay them anything!
xx

we have agreed a fixed number of bottles and in our contract it is clearly stated that if they run out before the end of the wedding breakfast then they will come and ask us if we wish to open any more. Plus any open bottles not finished will be put at the bar for people to help themselves and any unopened bottles will be refunded.
They should never have gone over what you had signed and payed for without first getting your permission!!!
I wouldnt pay them anything and if they argue with you then threaten to take them to trading standards for breach of contract!!

Also how rediculous to take away full glasses of wine just coz the person has walked away from the table!!! seems like they were trying to use up lots of wine for the sake of it!!!

Had an email today with her sincere apologies for any upset this has caused me and my husband and said she has issues a credit note to our account to balance it, as she spoke to the manager who was in charge of our reception confirmed that our numbers were correct!

The sad thing is, is that, like my mum and grandma said, the majority of people who have events there, wouldn't question it and would just pay! So if we had sent them the money they would have just taken it!


So be careful people!!

xx

Glad it is sorted out now hun! I will certainly be wary x

One other point is, if like you, you were expecting a refund because you thought the drinks bill was lower than what you had paid....to get a bill like that, THEN be told they have scrapped it as a gesture of goodwill, well you are happy to be told that so you wont question whether you should have been due a refund or not, because you dont want to rock the boat or appear greedy. so you might have been due a refund, but they get to keep it, after 'helping' you with this misunderstanding.

Or maybe I am a bit too suspicious?

I hope there's not someone at that venue on the fiddle because it sounds very fishy to me, but I'm glad you have got it sorted x

That's what I said too shirly! How am I supposed to monitor what everyones drinking?!

I think it must have been some mix up though.. cause just 16 extra portions of drinks got put on the invoice she sent, but then again we paid it in full before so no fiddling needed doing on our invoice.. oh I don't know. No point worrying now its sorted :)

xx

thanks clare x

Yeah, tell them that you are giving out X amount of vouchers and they aren't to charge any more than that to your bill. Some people may somehow try copy them or something.

Glad that its made people think twice though :)
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Ahh good :)

xx