UKbride Member Request 28 Jun 2017

Hi all! I don't know if anyone had this problem but hope you can help. I...

Hi all! I don't know if anyone had this problem but hope you can help. I bought a dress in a wedding dress website and the seller had listed it as new. When the dress camed yesterday it had rust marks all over it. The seller is refusing the return and states that this marks are due to the dress being in storage for a long time. But she didn't tell me about this and apparently the pictures that she showed to me were old. I don't know what to do. I cannot afford another dress.Thank you

Amy B
Amy B 28 Jun 2017

Did you pay through PayPal? If so, you might be able to open a dispute to get your money back x

Naomi Chappel
Naomi Chappel 28 Jun 2017

I would open a dispute with the vendor on whatever site you bought it from. They shouldnt be able to sell you something that doesnt look like the pictures x

Lucy Lewis
Lucy Lewis 28 Jun 2017

Hi I agree with the above answers good luck :)

Diana Popescu
Diana Popescu 28 Jun 2017

It's even worth talking to your bank, assuming you paid by card. I had something similar and Lloyds have been fab, they helped me all the way and if it's not your fault they'll open a dispute for you.

Rexhinalda Laika
Rexhinalda Laika 28 Jun 2017

Thank you for you comments.I have paid with paypal. Hopefully something will be done. I have paid a lot for postage Vat and custome duties money that probably will never come back to me. The dress is useless, the rust marks cannot be taken off specially from lace.

Jessica Bateman
Jessica Bateman 28 Jun 2017

PayPal's are great they will help you!

Claire Rutter
Claire Rutter 28 Jun 2017

Definitely worth going through Paypal. Good luck xx

Helen Ingram
Helen Ingram 28 Jun 2017

Have you tried taking it to a weddingood dress specialist dry cleaners. Do you know how old the dress is.

Rexhinalda Laika
Rexhinalda Laika 29 Jun 2017

Hi Helen. I have no idea how old it is. It was listed as a new dress. The dry cleaners said that rust cannot be removed and since it is lace can damage it completely

Donna Chiles
Donna Chiles 1 Jul 2017

Go through pay pal you should get yr money back ... If they don't help any good dry cleaners can remove rust but go through PayPal x good luck

Jayne Timmins
Jayne Timmins 6 Jul 2017

I would report her to the website which you bought the dress from


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