Lauren Smith
Lauren Smith 16 Jan 2019

How long do I wait?

How long would you expect to wait to hear back from a venue on initial enquiry? We were told to email my ideal venue but it’s been a week and not even a polite acknowledgement of receipt! Is this offputting or completely normal? This is the first (and only) place that we have contacted so I accept that it could just be me being impatient!

26 Comments
UKbride Administrator
UKbride Administrator 16 Jan 2019

I've not had this with the venue but some suppliers have been slow and it has put me off!

UKbride Administrator
UKbride Administrator 16 Jan 2019

That is a long time, if they want your business, you should expect a reply within a few days, only thing that could delay is if their events coordinator is off sick/holiday. Leave it until the end of the week to make sure it's not sickness or holiday, then I'd look elsewhere

Laura Stewart
Laura Stewart 16 Jan 2019

Maybe pop the email over again and just ask if they’ve received it, it might have gone missing

Normally not normal though, usually hear back very quickly x

Amy Vigor-Green
Amy Vigor-Green 16 Jan 2019

I would expect a reply/acknowledgement in under a week. I would send another one stating you are chasing your original message dated..... As sometimes modern technology fails! Or give them a call. Have to say this it does put me off slightly when you don't hear from people.

Laura Roscoe
Laura Roscoe 16 Jan 2019

Offputting, if they can’t get back to you in the enquiry stage I can’t imagine they’d be great in the planning phase. I didn’t book somewhere on the principle I enquired three times and no one got back to me!

Debby O'Gorman
Debby O'Gorman 16 Jan 2019

Could of caught in their spam filter so I would ring. But if they had it a didn't reply, that doesn't bode well.

UKbride Administrator
UKbride Administrator 16 Jan 2019

They probably deal with a lot of enquires because of people tthta got engaged over Christmas. Send a friendly email asking if they got your initial enquiry. It prompts them and let's them know that you are perhaps more serious than some of the other couples that emailed them.

UKbride Administrator
UKbride Administrator 16 Jan 2019

I'm still waiting for a venue to get back to me 8 months later to arrange a viewing after an initial response. They wanted to squeeze us in when they were doing a viewing with someone else which we couldn't do then didn't bother replying to me to arrange another day. No phone number, just an email address. Ended up just going elsewhere because they're not worth my time and the worry is what they would be like if there was an issue.

Amy Eager
Amy Eager 16 Jan 2019

It would definitely put me off. Generally I heard back within a couple of hours from all the venues we talked to.
I would expect it to take a few days longer at Christmas, but not more than a week.

UKbride Administrator
UKbride Administrator 16 Jan 2019

I got a phone call the next day after I sent them an email just enquiring, they where keen for me to go and view the venue and I ended up choosing them, I get married this year,,they should deffo be getting in contact with you even if they have a number of enquiries ,only takes a minute to send an email to let you know that are working through enquiries

Susan Bradley
Susan Bradley 16 Jan 2019

It was the same for me I requested some information from a venue and they never sent it, so I chose another

Catherine Wright
Catherine Wright 16 Jan 2019

I would email or call then to see if they received the original email. One of our poss venues informed us that ours had been sitting in their junk email and they hadnt seen it. But were quick to answer any questions about it after that issue.

We were initially interested in getting married in a hotel and having everything under one roof for the day, they messed us around over viewing it. We turned up twice to view (with an appointment) and the person we were supposed to see had decided to take the day off both times. Then they messed us around over a 3rd viewing so we gave up and went elsewhere. It’s much cheaper and a better venue. So win win for us x

Christina Branson
Christina Branson 16 Jan 2019

In My experience I have found that some places have a dedicated person and as result they will get back to u. They may be off or only work part time.

UKbride Administrator
UKbride Administrator 16 Jan 2019

Look elsewhere but if your heart is set send a reminder?

UKbride Administrator
UKbride Administrator 16 Jan 2019

I'd be concerned that there would br delays like this after booking and how that would impact the wedding. But if you love the place sending a follow up email can't help

Lauren Townsend
Lauren Townsend 16 Jan 2019

If you've emailed a venue in January then you will be one of thousands to do so. It's the busiest time of the year for venue enquiries. They aren't ignoring you, they're just crazy busy. (I know as I work at a wedding venue). You're best bet is to give them a call or go to an open day x

UKbride Administrator
UKbride Administrator 16 Jan 2019

I work in admin and though email is good to get the ball rolling, make phoning your friend! You can speak to someone in person, take a name and arrange for a call back if necessary! It's worked wonders with my planning ️ x

Erin Bevan
Erin Bevan 16 Jan 2019

I didn’t get a reply for nearly 3 weeks, and the reply I got answered none of my enquiries. Gave up on the wedding planning then, as there is nowhere else local (Pembrokeshire) that is anywhere near our budget.

Rebecca Bailey
Rebecca Bailey 16 Jan 2019

I went to see somewhere and it took them 6 months to get back to me!

Stephanie Wood
Stephanie Wood 16 Jan 2019

I would send them another polite email as a reminder to the first you sent in case they have been busy and short staffed. Then see how it goes from there. If they take ages again and you know that will be an issue for you then I wouldn’t use them.
One of the venues I initially contacted took ages to reply, booked us in for a viewing then cancelled it because they had double booked us. I only found out they had double booked us because I phoned the day before just to double check the best way to get there. There were a few other things they did too so when they then kept phoning me back wanting my business I basically told them a list of reasons why I would not trust having my wedding with them.
The actual venue we chose were very good at getting back to us within a few days and it helped me feel at ease as I knew I could completely trust them with everything.

UKbride Administrator
UKbride Administrator 16 Jan 2019

My venue always reply same day to me. It would stress me out if I had to wait ages !!

Laura Shergold
Laura Shergold 16 Jan 2019

We waited a week to hear back from our venue but it turned out she was on holiday. Maybe wait until Friday and then just drop another email or give them a call. We ended up going with this venue and they have been brilliant x

Lauren Smith
Lauren Smith 16 Jan 2019

Thank you all! I appreciate the responses and for putting my mind at ease.
It's hard to know where the level of expectation should be at this stage as it's all so new!
We were hoping to book on the island where i'm from so we know it wouldn't be very busy in comparison to the mainland which is why the time has taken me by surprise. I think it's a good learning curve though, they do say not to put all your eggs in one basket! We are considering alternatives now just in case it doesn't feel right.

UKbride Administrator
UKbride Administrator 16 Jan 2019

I’ve had this same problem and keep wondering if my expectations are too high. It took almost 2 months from sending an email and chasing three times to get a response to my email asking about the table size so that I could sort out my centre pieces. I was given an apology and told to send my questions any time. I later sent a request to book a couple of nights stay... that took a week and I had to ring them. Then I emailed last week and still haven’t replied. Is it just me that perceives this as unacceptable and lacking service for a venue that we’re paying £9,000 for?!

laura barker
laura barker 16 Jan 2019

It depends where it is, I've worked in hospitality for over 10 years and you'd be shocked at how busy it is over Christmas, so it might well be that the person who deals with all the requests is taking a week's annual leave. Maybe give the reception a quick call to ask?

Catriona Rollason
Catriona Rollason 17 Jan 2019

A week sounds like a long time! I have always heard back within 2 working days before, at least with a 'Thank you for your enquiry, we will get back to you soon' But I would ring/or do a follow up email certainly

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