UKbride Member Request 16 Jul 2018

Hi, I was wondering if anyone could possibly give me some advice? I got...

Hi, I was wondering if anyone could possibly give me some advice? I got married 4 months ago, and still haven’t had a single photo back from my photographer. I have text him countless times and I have been promised time and time again that I will have some pictures by tomorrow or by the weekend. I text him last week and he hasn’t replied to my message at all and I was meant to have all of my pictures back 2 weeks ago. We paid almost £600 and I am now starting to feel like we have been ripped off. And it’s making me really upset. We don’t have a contract, but I do have all of the text messages that where exchanged about what was included, costings etc. I don’t know what to do.

Jordan Alexandra
Jordan Alexandra 17 Jul 2018

Do you have wedding insurance.
I would send him a message staying that if he doesn't produce you're photos within a designated time you will be contacting insurance and a solicitor and trading standards.
Is he a company or just a person doing photography

Lisa Harrison
Lisa Harrison 17 Jul 2018

If the texts prove enough that the other party was agreeing service for money, that may be enough to prove a contract was in place. Get your evidence together and contact Citizens Advice Consumer Helpline for advice on how to pursue it further

UKbride Administrator
UKbride Administrator 17 Jul 2018

I had this trouble too. It took a while of constant messaging and being a bit harsh (but fair) to finally get the photos. Unfortunately there’s nothing else you can do or you could end up with no photos!

Becky Harris
Becky Harris 17 Jul 2018

You don’t have to have a written contract for something to be binding (unless it’s estate or will) so the texts and cash exchange might be enough. Like the suggestion above if you have wedding insurance make the call or citizens advice. Or hopefully a text stating you will take this route will hopefully be enough. I really hope you get your pictures soon! X

UKbride Administrator
UKbride Administrator 17 Jul 2018

Your contract may not be written in terms and conditions. But with the exchange of cash it's implied and the texts will provide written confirmation that he agreed to provide a service and products. There's many a suggestion here for you to follow. Please do so xx

UKbride Administrator
UKbride Administrator 17 Jul 2018

I would get in contact with the photographer again and advise them that you're not happy about being messed about. If they still don't get back to you or still mess you around, tell them you're a seeking advice from a solicitor and may take it to the small claims court.

I hope you get it sorted, it sounds like an upsetting time

Sarah Pollard
Sarah Pollard 18 Jul 2018

I had something similar ..... I believe they overwhelm themselves with so many photo jobs on the go at once ..... Not easy I agree ....
But I decided to take it slowly as I didn't want a rushed job and ruined photos ..... So glad I did when months later I got the photos as they will last a lifetime .... They are awesome !
Warm wishes to you xx

Laura Stewart
Laura Stewart 18 Jul 2018

Agree with the others, texts stating what will be provided is fine, check with your insurance, if you don’t have that, head to the CAB

Good luck

UKbride Administrator
UKbride Administrator 18 Jul 2018

Give the citizens advice consumer helpline line a ring, they can tell you where you may not get your photos back but you can at least try and get some money back...even though you don't have a contract anything siad or written down can be seen as a contract via common law, defo give them a ring Hun xx

Kim Sanderson
Kim Sanderson 18 Jul 2018

Don’t worry about the legal side, texts confirming agreements etc... are as good as a contract in the eyes of the court. Maybe just express your concern that you are worried that you have been scammed and you are going to have no choice but to seek legal advice, I am sure you will have them in no time x

UKbride Administrator
UKbride Administrator 19 Jul 2018

Contact judge rinder they won't like the bad publicity xx


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