UKbride Member Request 23 Oct 2017

Hi can u ask your brides amd brides to be if they have ordered there wedding...

Hi can u ask your brides amd brides to be if they have ordered there wedding dress online if so whag did they think of it i ordered mine online it came and i didnt like it i am so upset it looks nothing like it should

Lucy Lewis
Lucy Lewis 23 Oct 2017

Hi you should have checked on Mixbridal they have a list of counterfeit sites before ordering :)

Laura Wilkinson
Laura Wilkinson 23 Oct 2017

Oh no that's awful, I hope you can return it and at least get some money back. Think positively though, it obviously wasn't "the dress" and now you can go try some beautiful dresses on x

Stephanie Wood
Stephanie Wood 23 Oct 2017

I hope you can get your money back. I suggest you check out the page Brides Beware on Facebook as they may be able to offer you advice on how to get your money back if you message them. They also show a lot of websites to avoid. It's always a risk buying online as there are a lot of websites selling counterfeit dresses. They often steal images from designer websites so unfortunately it seems like the website you have used it one of these. I would definitely contact the brides beware group for some advice. Also, in terms of looking for another dress I would suggest looking at outlet stores or wed2b for good deals. I wouldn't risk buying online again. I hope you can get it sorted soon.

Susan Coleclough
Susan Coleclough 23 Oct 2017

You have certain rights of return of on-line purchases in law. Check out their return policy and ensure you keep photos and proof of return. If they do not issue a refund, presuming you paid by credit card or paypay, you can claim refund from either of these. Good luck.

UKbride Administrator
UKbride Administrator 23 Oct 2017

I ordered mine on eBay and yes it came from China, I am well happy with it. Fits like a glove, I haven't had to have any alterations

UKbride Administrator
UKbride Administrator 23 Oct 2017

Hey o ordered mine through amazon qnd it looks bang on the same, made sure i went through the reviews forst and took their advice and ordered a size bigger, which was perfect. I would contact your seller and demamnd a refund or replacement, but do ensure you copy all forms and get proof of posting.

UKbride Administrator
UKbride Administrator 23 Oct 2017

I don't think you can have a genuine idea of how a dress looks or feels unless you go and try it on. I LOVE online shopping but I wouldn't dream of buying something so important online - you need to see it on you, not some airbrushed model. Go shopping, feel different materials, see how different cuts look on you and buy it in store OR find an authorised stockist online. There are too many online horror stories so I wouldn't risk it.

UKbride Administrator
UKbride Administrator 23 Oct 2017

I got mine from a site called devilnight mainly gothic dresses but they do all sorts. Made in China though the shop is uk based. Material of the dress is very great quality and they're very particular with details/measurements to ensure it fits perfectly. Found them through Facebook page and looked at reviews first.


Before we add your comment, please: log in to an existing UKbride account or join UKbride
Why Join?