UKbride Member Request 12 Oct 2017

I have already had my wedding, and it went really well. There was only one...

I have already had my wedding, and it went really well. There was only one small thing that was a little disappointing. Our wedding band were really unenthusiastic in the evening, and looked like it had been a lot of effort to be there. Since the wedding, i have had a few comments about the band not really being into it, and now feel that that is one of the lasting memory's of the day. How worth it is it complaining, seeing as the day has already happened?

Claire Hellewell
Claire Hellewell 12 Oct 2017

I would still complain as it's still on your mind. They would welcome good feedback so should also be prepared for any negative so they can improve. You would be helping other people who intend to book them too by doing so.

Lucy Lewis
Lucy Lewis 12 Oct 2017

Hi I think you should get in touch and tell them you have had some negative comments from guests that attended your wedding :)

Debbie Laws
Debbie Laws 12 Oct 2017

Hi I also think the same. If they have a website or fb page I would write a comment regarding how unhappy you and your guests were.

Naomi Chappel
Naomi Chappel 12 Oct 2017

I would complain. It might stop another bride feeling like you is nothing else. x

Deborah Bayley
Deborah Bayley 12 Oct 2017

i would complain x

Susan Coleclough
Susan Coleclough 12 Oct 2017

I would definitely give feedback. Check if they are on google or lemonrock to see if you can leave your own feedback before contacting them and then say that before you put feedback up you would like to let them know how you/guests felt so that perhaps they can comment or make some reparation.

Nicola Jones
Nicola Jones 13 Oct 2017

You paid for a service and you weren't happy with it. Yes absolutely tell them how you feel. Have some idea of what you want though, there is no point complaining for the sake of it. Do you want a refund, an apology, a free gig for a future party?

UKbride Administrator
UKbride Administrator 14 Oct 2017

Say something, you can be constructive about it. after all, they need to know how they came across because if they act like that again it will end up effecting them getting any work. Xx

Sarah Pollard
Sarah Pollard 14 Oct 2017

Give feedback on their web page xx

UKbride Administrator
UKbride Administrator 14 Oct 2017

I have had friends which have made complaints following their weddings and received money back, none included a band though

UKbride Administrator
UKbride Administrator 14 Oct 2017

Sorry to hear this :-( You have every right to complain or at least mention your disappointment to them, I hope you manage to resolve something with them.... I was gutted with my photographers... So many of my guests mentioned how rude they had been all day. I was asked by the photographer to provide a list of must have photos and I didn't get any of them - didn't even get one single photo of my venue/wedding breakfast set up/or even one of me as the Bride on my own!! I tried to complain but they didn't care, just got fobbed off everytime with 'I'm busy I'll call you back' our wedding was in March so I've given up on them now, I just make sure I don't recommend them to anyone and my venue made a note of their company so they can advise future Brides on who is recommended and not!
Hope you get a better response than I had! X

UKbride Administrator
UKbride Administrator 14 Oct 2017

See I have one niggle about my dj nice guy but on the last dance a specially picked song by me and he has all guests circle us and crush in and out on us i am claustrophobic I new how I wanted the dance to go and that wasn't it I wish he has asked first of I realised and stopped him quicker when I wrote his review I did say he should have asked. After all your paying for a service you expect to get what you pay for. X

Catherine McKeown
Therese McKeown 16 Oct 2017

Personally I think it would be better to speak to them 1st to see how they handle the criticism before posting reviews. This way it gives them a chance to rectify the problem. You can always then still leave reviews and detail what it was you were unhappy about.

Laura Wilkinson
Laura Wilkinson 18 Oct 2017

I would definitely complain. Of nothing else it will make you feel better! It's really not cool of them to have acted like that


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