Wedding Forum - Venue rant!...

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Wedding related rants: Venue rant!

1 to 25 of 25

- CommentAuthorLeanneF96
So we set our date for 11/11/17. We paid a deposit to a venue in my surrounding area but they have been so useless not answering texts / calls or emails. Its takes ages for them to get back to us! There isnt a written contract at this point just a estimation of costs with no mention of dates which it should all be paid for. The whole no contact thing has started to stress me out and im thinking when it gets to months before the wedding if the contact is this crap ill be going a bit fruit loopy! Id ideally want to cancel because of this but i have no contract to look at to say what im going to get back! The deposit was a huge chunk. Where so i stand? Ive tried ringing them again today saying its very urgent but again no contact.
Does anyone know legally where i would stand? Without there being a written contract. Our wedding is booked for Nov 2017 so ample amounts of time for notice. We have no wedding insurance as we were only in the early stages of planning :-/
- CommentAuthorSusanM34
I don't know where you stand legally, but have you got a receipt for the deposit?

Became Mrs Maunders on 22nd October 2016!
- CommentAuthorKirstyR386
I don't know about the legal stuff either but I suggest you get wedding insurance asap. I got mine from D3bs and it was valid for anything already booked up to 2 years before the date I think. I don't know how they would be if you didn't have a contract or were cancelling because of poor contact from the venue but it might be worth looking into as there may be a chnace the insurance would cover something like that. X
- CommentAuthorLeanneF96
OH paid via bank. Unless they have something printed there end as i said the contact has been really poor :-( it was 2k so alot to us on a budget!
Not as if they are a new venue they have really good reviews but so far all contact has been limited!
- CommentAuthorMaxineP89
Leanne, is it worth paying them a visit? We had a contract to sign to read over before we paid the deposit.
Our venue has now told us, that they do not need to make contact with us again until November this year - we are also getting married next November.
We purchased insurance as soon as our venue was booked.
Hope you manage to get it sorted lovely.
Keep us updated.

Looking forward to becoming the 3rd and last Mrs McLauchlan

- CommentAuthorLauraH813
  
  edited
Crikey. Doesn't sound ideal. We read and signed our contract before handing over the deposit so we knew exactly where we stood. I read an article in the paper recently that you may want to read if you say you paid a hefty deposit. Your venue may have breached consumer law. Just g0oG1€ - D@i1y M@lL article no 3473138. Meantime I would do as Maxine suggests and go see them in person. Also please get yourself insurance. I had already booked a few things before I got ours and was pleased to see they would also be covered.
- CommentAuthorLeanneF96
Id thought it would invalidate insurance to be honest. As we havent got the goods if you get me or planned to cancel prior!
Maxine you know the venue. . They are not con people lol but i feel their contact has been so sh*ty!!
Im at my end. My oh is going to visit them tomorrow! But as we paid 2k we was thinking should they take anything as the date was so far in advance!
- CommentAuthorMrs Jones
You may be okay as some places put a timeframe on when a deposit can be returned - ie if you cancel over 3 months before the deposit will be returned any later than it's non-returnable.

First Date 26 April 2014
Proposed 27 June 2015
Happily Married 18 June 2016
- CommentAuthorShellbell
If this was me I would be paying them a visit and find out what is going on and get them to give you a contract that way you have something in writing xx

Met 2004 lost contact after a few years
Met again 2013
Engaged July 6th 2016
Married July 14th 2018
- CommentAuthorEllie95
I'd definitely go see them, the date should of been set in stone before they asked you to pay the deposit, if you go, don't leave without a written contract :) x

Met May 2013
Engaged December 2015
Getting Married 22nd June 2018! <3
- CommentAuthorMaxineP89
Leanne, its not too late to takeout insurance.
We had to pay 25% of our total cost as the deposit. Did they ask for the £2k? Or was it a voluntary payment amount. If you paid y bank transfer, you should be ok. Make sure your OH gets a receipt for what you have already paid too.
Really hope you get it sorted, as it is a lovely venue x

Looking forward to becoming the 3rd and last Mrs McLauchlan
- CommentAuthorLeanneF96
In the end we decided to cancel. Took us a email that read Urgent as a subject! We have our full deposit back and decided to go abroad and bring the wedding forward to early May next year!
- CommentAuthorEmily17
Glad you have sorted it x

Met in 2009
He proposed Jan 2014
Will become Mrs P 7th October 2017
- CommentAuthorStephH96
Wow Leanne that's a great outcome. Where are you going abroad?
- CommentAuthorSusanM34
At least you got your money back :)

Became Mrs Maunders on 22nd October 2016!
- CommentAuthorShellbell
Aw that's great news that you got your deposit back and your bringing your wedding forward. You must be so excited xx

Met 2004 lost contact after a few years
Met again 2013
Engaged July 6th 2016
Married July 14th 2018
- CommentAuthorLeanneF96
We will be going to cyprus! super excited!!
- CommentAuthorLauraH813
Great news. So glad to hear you got the right outcome x
- CommentAuthorMichelleC961
Good news you got,your key back :-)
- CommentAuthorStephH96
Sounds fab Leanne. Are you having any one go over with you?
- CommentAuthorLeanneF96
Yes we are having close family members / best man and his wife that will be 100% attending. Theres a few friends that have said yes but we shall see as we cant pay for flights or accomadation so its a big ask! :-)
We will have a get together with everyone that was unable to make it once we are home xx
- CommentAuthorEllie95
Glad you were able to sort it Leanne :) x

Met May 2013
Engaged December 2015
Getting Married 22nd June 2018! <3
- CommentAuthorMaxineP89
Shame the venue didn't get it sorted for you, but at least you have a good outcome.

Looking forward to becoming the 3rd and last Mrs McLauchlan
- CommentAuthorAnikaM60
Glad you got all the money back and cyprus sounds so special =)
- CommentAuthorDanielleG93
glad you were able to sort it and get your money back, I think if I had that with my venue I would cancel too, it's disgusting how some can treat you. I love your plan of going abroad to get married I bet it's going to be a beautiful wedding x

Mrs Barlow to-be
2nd September 2017

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