Wedding Forum - Supplier not responding......

So I have a little predicament, or rather, it's starting to become one.

I booked a makeup artist some time ago, April/May time for my wedding next September. I met her at a wedding fair, really liked her, and her prices were the same as basically everyone else if not a little less so I put down a £50 deposit. No problems.

I then gained another bridesmaid in late May, and sent her a message to confirm this was okay and ask if she needed anything further for a deposit. She said it wasn't a problem and she didn't need anything else. No problems.

I have booked my hair trial (different supplier) for 17th March next year and so wanted to see if I could get my makeup done on the same day. I messaged her to ask on 26th June but have had no reply. I didn't want to bother her because I figured she'd be busy as it's wedding season, and it was 9 months away so it wasn't exactly urgent. I sent her another message a week ago just to forward the last message and say I hadn't heard from her so could she let me know? And I've still had nothing.

There's no updates or posts on her Facebook page since 20th June. How long is too long to wait for a response? I know I have a year before my wedding but I'm thinking if she's not replying to me now, what's it going to be like nearer to the time? Is this acceptable??

I've checked her website and the contact details there are the same as the ones I have. How long should I give before I start getting worried?

She definitely has internet, sadly, as I just checked her personal Facebook page and she posted about 15 hours ago... so no reason really why she should be ignoring me and I can't imagine my messages would suddenly start going into "Junk" after we'd back and forthed about 14 times before?

Will do what you suggest, but seeing that she's posted on her own Facebook page does have me a little peeved now.

I've just tried the personal one now. If she doesn't reply again and I see she's updating her status again, I'm asking for the deposit back!

I was going to say message her personal account! But see you have done that fx u get a reply. Like others said even if she is busy she should message u back! You are still entitled to great customer services even if your wedding in a yr time. Hope she gets back to you soon if not defo get a refund as she isn't suupling you with the business you have paid for x

Is there a phone number that you can try? I ended up abandoning my cake decorator for a similar reason, she was simply not responding to either her personal or professional account on the book despite being active on the personal one. She was having health problems, but she or someone acting on her behalf could have contacted me to say what was happening. I hadn't paid a deposit though so I didn't lose any money.

And it looks like her website is in the process of being updated... bit of a cheek, but the number on there is a dummy number with another country code on it.

I'm going to see if I can find her business card from February and text her if I find it. But the fact is, I booked her via email, she confirmed payment via email, and I updated and added another bridesmaid via email so the sudden stop of communication via email is bizarre. xx

i had the exact same problem to the point where i thought i might have to book someone else but it was just because she is so busy with weddings etc etc i honestly wouldn't worry hun, if she doesn't tell you that its cancelled then as it stands its not especially if she took the deposit
xx

I'd be happy that that were the case for a couple of weeks, even a few weeks, Irishbride2be, but I just think 3 months is a really long time to ignore someone whose contacting you on several different platforms...

I've put two dates in my diary. If she doesn't reply by 23rd September (3 weeks from her receiving an email and 2 FB messages to 2 separate accounts) I'm going to ask her to return my deposit within 28 days. If I don't get a response from that, or my deposit returned, I'm going to start posting publicly on her business page because that will be heading for 4 1/2 months.

Because the other thing is, I want my trial before June, but she's probably not going to be in a position to do that either. I have two back-up makeup artists anyway and they all cost the same so guess we'll just see what happens!!

In other news, I think my dress arrived in the shop today! Whoop!! :) xx

Personally I'd look around for somebody else as if she's not responding to your messages then she may not turn up on the day. What a headache for you.

I agree with lala mod, I wouldn't leave it I would contact now S you have been trying for 3 months anyway and have every right to get deposit back if she isn't supply you with what u paid x

Why she replied to this one and not the last one, I do not know!! xx

Glad she has got back to you and everything sorted :)

Phew - what a relief!!! Glad it's all worked out.