Wedding Forum - Suffolk Weddings - Page 1

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  1.  
    • Rox_y
      CommentAuthorRox_y
      Just marriedBadgeBadge
     
    Hi, just wondering if anyone on here is getting Married at Kersey Mill in Suffolk - or know someone who has recently. Having serious problems with the venue and just wondered if anyone else was???
  2.  
    • Alex Kilbee
      CommentAuthorAlex Kilbee
      BadgeBadge
     
    Sorry to hear you're having issues -

    What's the problem?
  3.  
    • Rox_y
      CommentAuthorRox_y
      Just marriedBadgeBadge
     
    I phoned up 2 weeks ago to query something about our booking to find that they had changed their wedding planner - I would have thought someone would have let me know rather than letting me find out by accident. We really liked the old planner as she was very friendly, nothing seemed to be too much trouble but I have been in contact with the new planner and to be honest things aren't going well, every e-mail we get feels like they are doing us a favor by even agreeing to meet with us. The new planner doesn't even have my H2B's name or our contract! I am really beginning to regret my booking with them
  4.  
    • Alex Kilbee
      CommentAuthorAlex Kilbee
      BadgeBadge
     
    O.K

    As far as your days planning is concerned - is everything in order?
    i.e everyone who needs to be booked is booked and everything shipshape and Bristol fashion

    I would do the following:
    Arrange a meeting (sounds like you are already anyway)
    Politely point out your H2B name and just ask to check your contract with them at the meeting. Say, 'look we were working with X now we are working with you, I just want to go over everything with you so we are all on the same page'. Take your copy with you.

    Take it from there.

    I understand, especially with 4 months to go, that you're getting nervous, especially with something like the venue. You may find that the new planner just doesn't have a very good e-mail manner, or hasn't been given a proper set of details of upcoming weddings by the previous incumbent (most likely).

    Best thing is to voice any concerns you have now, today and this instant. This will give you (them) time to get them sorted.

    We can only speculate about why there is a new planner - they should have let you know, but work with her rather than fight with her and you'll come up roses. She's probably been chucked in at the deep end and not been given all the facts of each wedding booked.

    If it makes you feel any better my wife and I booked our venue and paid in full, had umpty tumpty meetings there, only to get a call two weeks (TWO WEEKS!) before the wedding that the venue had been sold and would not be available!
    You can picture the scene!

    As it happened, there was another venue in the same complex which was available, and the first venue's management (who also got the rug pulled out from under them), organised that for us at no extra cost (it was three times the amount of the first place).

    So, I know you're fretting, but it'll be all good, I'm sure of it.

    Also, nice to meet other Suffolk based people - I'm based here and cover all of East Anglia.
  5.  
    • Unknown
      CommentAuthorUnknown
      Ticker backgroundTicker foreground
     
    rox_y- i havnt booked there but know how you feel. everythime i email the event co-ordinator and ask her a question i get a short/sharp reply and it comes across rude as if she cant be bothered to reply and then when i phone she never seems to be free.

    phone up the manager and ask to speak to them its what i did and i got a call back within 10 secs of putting the phone down! explain your concerns to the manager and i am sure he/she will help you xx




  6.  
    • Rox_y
      CommentAuthorRox_y
      Just marriedBadgeBadge
     
    Thanks for the advice. I am trying really hard to be nice to the new planner because we don't know what information he was given when the last girl left but I do have to say he is making it very difficult. I have thought about contacting a manager at the venue but I'm a bit scared to at the moment because I know this guy is going to be in charge of my wedding anyway and I don't want to p*ss him off and then have him ruin my day. I'm sure his messages aren't meant to sound as b*tchy as they do but everytime I ask to meet with him and discuss our arrangements and concerns he reminds me that in his wedding planning timeframe he isnt actually supposed to meet with me again until 4-6 weeks before the wedding so he is doing me a favour by meeting up with me now!

    The problem is that I am going to be going away with work for 4-6 weeks in the run up to the wedding, I won't even be in the country so I wanted to make sure I'm happy with the arrangements before I go (H2B is not very good at this sort of thing so dont want to leave him with any jobs to do). I was confident with the old wedding planner and felt my wedding would have been left in good hands but now I'm faced with leaving my arrangements in the hands of some guy I havent met .
  7.  
    • Alex Kilbee
      CommentAuthorAlex Kilbee
      BadgeBadge
     
    Speak with the manager of the venue.
    Don't be scared that this guy is actively going to go out of his was to 'ruin' things for you, you're just letting your imagination run away with you. In all my 15 years of being a wedding photographer I have never ever ever heard of someone from the supplier side having a vendetta against a B&G :D


    One thing, one very important thing, this guy is NOT 'in charge of your wedding', you and your H2B are! :D

    This guy works for you, if you want to meet him you're entitled to, if he gives you grief, go to the venue manager and express your concerns.

    I'm sure everything will work out 100% and you'll have a great wedding at a lovely venue. Just try not to sweat so much, just call them up and get a meeting with the venue manager and I'm sure everything will get worked out.

    :D
  8.  
    • excitedbride10
      CommentAuthorexcitedbride10
      Just marriedBadgeBadge
     
    having same problems, really liked the old girl and not getting on well with the new guy. now no one returns my calls or emails. getting worried. . .
  9.  
    • Rox_y
      CommentAuthorRox_y
      Just marriedBadgeBadge
     
    excitedbride10 - seems a bit coincedental you have joined very recently and have exactly the same issues and have only commented on my status - sorry if I am being suspicious but from recent events I can't help it - if you are genuine pm me.
  10.  
    • excitedbride10
      CommentAuthorexcitedbride10
      Just marriedBadgeBadge
     
    hey, sorry if have annoyed u, only joined coz I found your comment when i was searching for things related to the venue, and couldnt write on here without signing up, don't know how to pm u?
  11.  
    • exkerseystaff
      CommentAuthorexkerseystaff
     
    If I was you I would find a new venue, I know a good freind who worked there and apparently the bailifs have been in and they are in deep shit so if you can get back your deposit I would thats if they havn't already spent it . Good luck
 

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