Wedding Forum - Shop won't let me see my dress!!!...

I ordered my dress in early April, and was told it would take about 6 Months. They said they'd call me when it arrived.

it's been 7 Months, so I phoned the shop today to ask when they expect it in.......

It's been in for several weeks!
I asked why they didn't call me, as I really want to try it on. (The sample was about 4 or 5 sizes too big).

I'm really upset and angry as they told me that I can't try it on until I'm due my fitting, in April next year! They gave me some rubbish about stretching and discolouring the material if I try it on too many times.

I explained that I will be visiting on my next day off work, as I have not seen the dress in my size, and if they have a problem, I will be collecting the dress and take my alterations and veil purchase elsewhere.

The answer: You won't be able to see the dress, we'll call you when you are due for your first fitting, we don't keep them in the shop, they are in a holding warehouse!

I expected better customer service from a shop in Hatton Garden, it would seem that they have my money, and think they dictate that I have to wait a year from ordering to see my dress, they can think again.

Damn right about taking your alterations and veil elsewhere. That's so rude and unprofessional - how dare they just assume you will be using them and that they can dictate when and how you see your dress!

I won't be able to settle now until I've seen it.

I think I'll be storing it at my dads, rather than at the shop.
As soon as I've got my hands on it, I'll be whisking it away, never to do any more business with the shop... anyone recommend me somewhere for alterations in London???

they have no right to stop you seeing something you have purchased .... i would be sending a letter stating that you will be in the shop on ...... date and will require that your dress be made available to you , if they with hold it you will not hesitate to cntact trading standers quoting the supply of goods and services act

of course ...... do you want me to draft a letter for you ?

For sole attention of manager,

On 3rd Nov i called to inquire as to when i could expect my wedding dress to be in your possession. i was informed that you have in fact had my dress for several weeks while failing to inform me of this.

i expressed my desire to come and try the dress on to which i was told that i couldn't until April 2015.

As there are no monies outstanding in payment of my wedding dress you have no right in with holding it from me and there- fore i will be arriving at your shop on ( insert date ) and will expect my dress to be there waiting for me to take.
If my dress is not there i will contact trading standards as you will be in breach of contract under both the Sale of goods Act and the supply of goods and services act .

I look forward to hearing from you

That is terrible, all shops I know of like you to come in asap to try it on to make sure everything is in order and your happy with it, specialty if like with you the dress sample you tried was the wrong size.

What kinda shop is that! Terrible service and it's your dress you can do what you like with it. I can understand if they're fully booked with appointments so can't fit you in but if they have availability they must allow you to try!

That is awful. How dare they say that. They have no right. I was told I could go in whenever I wanted to try mine on, no appointment needed.

this would make me so angry, my friend tried her dress on every monday on her day off from when her dress arrived at store to her wedding day.....u paid the money its legally ur dress do what u want!

I would be going there to collect it, and take it home. It's not their decision to make if it's your property. (if you have paid fully for it). Have any alterations done where you like. I had my dress at home, and took it to an alterations shop a couple of months before the day

You pay a company for them to serve YOU, however inconvenient it may be for them. You're the owner of the dress, not them.

in terms of getting alterations, g00gl3 is probably your best bet. I can't think of anyone x

Absolutely shocking! I wonder how many other brides have had to experience that too? Glad the manager said you can see at least but I would certainly be taking it home with you and arranging somewhere to store it whether it's at your dads/friends house etc.i think they need a good telling though to get their 'procedures' changed! Shocking.

How have u got on so far?? Any more news

They've said I can go in and try it on, but only since I called several times yesterday and quite harshly pointed out that I own the dress.

I'm Baffled, I thought it was perfectly normal to be able to try the dress on (in my size) and play around with accessories like veils, and make sure the underwear I bought is right for the style.
It's a deep v neck so I bought a plunge bra and matching knickers.

As soon as I can arrange a day off work I'll go and try it. Hopefully I can pics to show you. So far I've only got the one on a model

Wow that is truly awful - the service, not the dress. Your dress is stunning.

I would be doing exactly what the others have suggested, picking up the dress and taking your business elsewhere.
My dress shop have said I can go back in an try the sample dress on as often as I like until my dress arrives next month. Then I can go in and try on my dress in the correct size but the first actual fitting with a seamstress present won't be for a few months after that.

That is shocking. I ordered my dress in November last year for my wedding in July 2016. I contacted the shop about a month ago to ask how much longer my dress would be stating that I paid my deposit like every other bride and wile I appreciated that my wedding was still quite a way off that I felt my £400.00 was no less important than the bride who was getting married this year who had ordered at the same time. Also given that I had initially been overcharged by £55.00 for my dress i had actually paid much more than those bride who had only paid their 50% deposits. As it turned out my dress was in the delivery that weekend and i tried it on the following week and it is perfect. The store is holding the gown until the week before the wedding and the service has been great. This is the service that all brides should be receiving. Be sure to make this point to your store when you contact them but I would make a point of taking your dress away as I would be reluctant to trust my gown with a company like this xx

Gorgeous dress Leasa! Are you just going to go and try it on or are you going to take it away and store it somewhere else? x

First of all, your dress is gorgeous!! I don't blame you for wanting to try it on asap!
Secondly, that customer service is absolutely shocking, I can't believe that even after you said you would take your alterations and veil purchase elsewhere that they still are dictating to you when you can and can't see your dress. I would ask them for a partial refund if they are still refusing to let you see it until April and just explain that if there is any discolouration or stretching of the material then it is not their issue as you are the one that wanted to try it on, and if there is any of those issues then the material is clearly not of that great a quality. If they refuse the refund I would ask them to hand over your dress (if you have already paid for it) and that you will not be recommending them to anybody in the future xx

Not yet! I'm itching to get there to get it, but the only day off I've had recently I had to take the car in for a service and then I got a flat tyre.

I know I made a lot of fuss, but with my work schedule I can't get there until after Christmas.

So frustrating

Oh no Appy89, hopefully we'll both get to try on our actual dresses soon. Keep us updated!