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Wedding Forum - Shop won't let me see my dress!!!...

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  1.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Nov 3rd 2014
      Just marriedBadgeBadge
     
    I ordered my dress in early April, and was told it would take about 6 Months. They said they'd call me when it arrived.

    it's been 7 Months, so I phoned the shop today to ask when they expect it in.......

    It's been in for several weeks!
    I asked why they didn't call me, as I really want to try it on. (The sample was about 4 or 5 sizes too big).

    I'm really upset and angry as they told me that I can't try it on until I'm due my fitting, in April next year! They gave me some rubbish about stretching and discolouring the material if I try it on too many times.

    I explained that I will be visiting on my next day off work, as I have not seen the dress in my size, and if they have a problem, I will be collecting the dress and take my alterations and veil purchase elsewhere.

    The answer: You won't be able to see the dress, we'll call you when you are due for your first fitting, we don't keep them in the shop, they are in a holding warehouse!

    I expected better customer service from a shop in Hatton Garden, it would seem that they have my money, and think they dictate that I have to wait a year from ordering to see my dress, they can think again.

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  2.  
    • CamilaL
      CommentAuthorCamilaL
      Got married 3 years ago
      Posted: Nov 3rd 2014
      Just marriedBadgeBadge
     
    Omg, such a terrible service. Call them, tell them that you don`t care where the dress is, ask them to bring it to the shop and collect it! I`ve never heard of such thing before!
  3.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Nov 3rd 2014
      Is poweruserJust marriedBadgeBadge
     
    Damn right about taking your alterations and veil elsewhere. That's so rude and unprofessional - how dare they just assume you will be using them and that they can dictate when and how you see your dress!

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  4.  
    • Flossie
      CommentAuthorFlossie
      Got married 5 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Very rude of them for not even letting you know.. that is just courtesy! And then telling you that you can't see it until next April.. really rude and terrible customer service!! Like said above, it's rude to even assume that you will be using them for alterations etc.. it's YOUR dress and you are paying for it, so you can do with it what you please! Now that they've acted this way, I would definitely demand to at least see it as I wouldn't trust them. At least once you see it with your own eyes you will feel happier knowing what it's like and that it is actually there x

    Members signature icon
    Happily married
    18th June 2016
    xx
  5.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Nov 3rd 2014
      Just marriedBadgeBadge
     
    I won't be able to settle now until I've seen it.

    I think I'll be storing it at my dads, rather than at the shop.
    As soon as I've got my hands on it, I'll be whisking it away, never to do any more business with the shop... anyone recommend me somewhere for alterations in London???

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  6.  
    • Flossie
      CommentAuthorFlossie
      Got married 5 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    That's another thing.. rude to even assume you want it stored with them!

    Members signature icon
    Happily married
    18th June 2016
    xx
  7.  
    • lala "mod" bunni
      CommentAuthorlala "mod" bunni
      Got married 9 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    they have no right to stop you seeing something you have purchased .... i would be sending a letter stating that you will be in the shop on ...... date and will require that your dress be made available to you , if they with hold it you will not hesitate to cntact trading standers quoting the supply of goods and services act

  8.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Nov 3rd 2014
      Just marriedBadgeBadge
     
    Thank you Carla, I knew you'd have my back

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  9.  
    • lala "mod" bunni
      CommentAuthorlala "mod" bunni
      Got married 9 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    of course ...... do you want me to draft a letter for you ?

  10.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Nov 3rd 2014
      Just marriedBadgeBadge
     
    Watch this space, I spoke to the shop manager who has agreed to let me see it, I asked for an email from her stating that.

    I think the threat of bad online reviews and not having alterations/buying the veil may have worked.
    Although my moh (sister) also called them stating she was from a well known newspaper (which she actually is, although she's an analyst).

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  11.  
    • lala "mod" bunni
      CommentAuthorlala "mod" bunni
      Got married 9 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    For sole attention of manager,

    On 3rd Nov i called to inquire as to when i could expect my wedding dress to be in your possession. i was informed that you have in fact had my dress for several weeks while failing to inform me of this.

    i expressed my desire to come and try the dress on to which i was told that i couldn't until April 2015.

    As there are no monies outstanding in payment of my wedding dress you have no right in with holding it from me and there- fore i will be arriving at your shop on ( insert date ) and will expect my dress to be there waiting for me to take.
    If my dress is not there i will contact trading standards as you will be in breach of contract under both the Sale of goods Act and the supply of goods and services act .

    I look forward to hearing from you

  12.  
    • Becky1608
      CommentAuthorBecky1608
      Got married 6 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    This is awful!! They have no right whatsoever to not let you see your dress! Keep us informed of what they say and what happens next xxx

    Members signature icon
    29/09/2008 - The Day we met
    12/11/2008 - When we decided to be more than friends
    04/11/2012 - A proposal in Central Park NYC
    08/11/2014 - The day we say I do!
  13.  
    • Whovianbride
      CommentAuthorWhovianbride
      Got married 6 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    That is terrible, all shops I know of like you to come in asap to try it on to make sure everything is in order and your happy with it, specialty if like with you the dress sample you tried was the wrong size.

    Members signature icon
    Met June 2009 on my Birthday,Met again July 2009 and got
    together, May 2010 Moved in,Jan 2011 got pregnant,
    August 2011 Got our own place, 2011 Had our Baby Girl,
    Dec 2011 Got engaged, July 2015 Getting married! Yay!
  14.  
    • CommentAuthorMidgetGem89
      Posted: Nov 3rd 2014
      BadgeBadge
     
    Thats terrible tell them a date you will pick up your dress to take elsewhere they cant keep it from you if you have paid for it and they have it there

    terrible customer service they shpuld have rang you once it arrived so you could check it all over make sure they ordered correct size for you etc!
  15.  
    • InDreamland
      CommentAuthorInDreamland
      Got married 8 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    What kinda shop is that! Terrible service and it's your dress you can do what you like with it. I can understand if they're fully booked with appointments so can't fit you in but if they have availability they must allow you to try!

    Members signature icon
    Married the love of my life on Saturday 11th May 2013 xxx
    Had our dream perfect honeymoon in Hawaii!

  16.  
    • CharlotteE98
      CommentAuthorCharlotteE98
      Got married 6 years ago
      Posted: Nov 3rd 2014
      Just marriedBadgeBadge
     
    Dreadful customer service! I ordered my dress in May and had a phone call a couple of weeks ago to say that it's ready. They've told me that I will have a pre-fit so I can try it again and play around with accessories etc (and find out how good a christmas I can have!). They said they won't do any pinning etc until my first fitting.

    I would collect it and take it elsewhere for alterations etc.
  17.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Nov 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    That is awful. How dare they say that. They have no right. I was told I could go in whenever I wanted to try mine on, no appointment needed.

    Members signature icon
    Our wedding day - 6 October 2012


  18.  
    • *KelBel*
      CommentAuthor*KelBel*
      Got married 6 years ago
      Posted: Nov 3rd 2014
      Is poweruserJust marriedBadgeBadge
     
    Hmm that is odd. I was told by my dress shop that I could go in and try as many times as I wanted no matter how busy they were they always fitted me in. You never know if you're gonna fluctuate and just like u said ur sample was 4 sizes too big... You definitely don't get a true feel for a dress until you try it in your size. Go with the letter, they can't withhold what's yours x

    Members signature icon
    Velcro...my wedding day twinny! The Two Kel's!
    Got engaged 14/10/12 in Central Park NYC!
    Became Mrs Macdonald 13th September 2014
    Mummy to 4 girlies and baby blue boy Due 10/05/2016
  19.  
    • HazelM69
      CommentAuthorHazelM69
      Got married 5 years ago
      Posted: Nov 3rd 2014
      Is poweruserJust marriedBadgeBadge
     
    this would make me so angry, my friend tried her dress on every monday on her day off from when her dress arrived at store to her wedding day.....u paid the money its legally ur dress do what u want!
  20.  
    • Sprucey
      CommentAuthorSprucey
      Got married 5 years ago
      Posted: Nov 3rd 2014
      Just marriedBadgeBadge
     
    Awful experience for you! Shame on them!! Customer service standards should show that you put all brides at ease and 'let' then come to see their dress! How dare they withhold something you own!! I would definitely take it elsewhere for extra work even if they do 'let' you see it! I wouldn't have any trust and faith in them anymore!

    Members signature icon
    Great friends
    24.04.11 got together
    27.03.12 my birthday and our engagement day at Thorpe Park!
    25.04.13 birth of our baby girl 25.08.15 together4ever
  21.  
    • clairenina
      CommentAuthorclairenina
      Got married 6 years ago
      Posted: Nov 4th 2014
      Just marriedBadgeBadge
     
    I would be going there to collect it, and take it home. It's not their decision to make if it's your property. (if you have paid fully for it). Have any alterations done where you like. I had my dress at home, and took it to an alterations shop a couple of months before the day
  22.  
    • Elinor Claire
      CommentAuthorElinor Claire
      Got married 6 years ago
      Posted: Nov 4th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    That is absolutely dreadful. They should at the very least have called you to tell you that it had arrived. I really wouldn't be happy about a dress not being on site either. I would want to know how secure the warehouse is and how good the conditions are. I bought the sample from the shop, and it was stored in the shop until it was time for alterations to be done. I was then able to arrange fittings at my own convenience, and the first one was earlier than they would normally do so that my bridesmaids who were travelling for the hen do that weekend could come.

    Members signature icon
    30th August 2014 was the best birthday ever.
    It was the day that I became Mrs. Dixon.

  23.  
    • Mrs T Hurley!
      CommentAuthorMrs T Hurley!
      Got married 3 years ago
      Posted: Nov 4th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    You pay a company for them to serve YOU, however inconvenient it may be for them. You're the owner of the dress, not them.

    in terms of getting alterations, g00gl3 is probably your best bet. I can't think of anyone x

    Members signature icon
    Met 18/09/03
    Engaged 06/09/08
    Getting married 05/09/17
  24.  
    • Irishbride2be
      CommentAuthorIrishbride2be
      Got married 5 years ago
      Posted: Nov 4th 2014
      Just marriedBadgeBadge
     
    im glad you got it sorted! xx

    Met my dream man on Halloween 2012
    Proposed to me in Spain 22nd July 2014
    Getting married 12 september 2015
    Marrying my forever best friend :-)
  25.  
    • AprilS61
      CommentAuthorAprilS61
      Got married 6 years ago
      Posted: Nov 4th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Absolutely shocking! I wonder how many other brides have had to experience that too? Glad the manager said you can see at least but I would certainly be taking it home with you and arranging somewhere to store it whether it's at your dads/friends house etc.i think they need a good telling though to get their 'procedures' changed! Shocking.

    Members signature icon
    Mr & Mrs Swan 04/04/15


  26.  
    • NaomiC8
      CommentAuthorNaomiC8
      Got married 6 years ago
      Posted: Nov 4th 2014
      Just marriedBadgeBadge
     
    That is completely unacceptable...

    You have paid for your dress in full and without a valid reason they have no right to withold your dress from you..

    they probably didnt have your dress by the time and thats why they were playing you about.

    but the draft letter carla wrote is exactly what you need to send to them...

    they have no reason to hold onto your dress unless you specifically request... youve paid it is yours and you should be in a position to try it on whenever, what if you lose weight... it would have to be altered accordingly..

    so i would go down there and demand you have your dress...

    Nonsense
  27.  
    • CommentAuthorMidgetGem89
      Posted: Nov 4th 2014
      BadgeBadge
     
    How have u got on so far?? Any more news
  28.  
    • ElizabethF49
      CommentAuthorElizabethF49
      Got married 5 years ago
      Posted: Nov 4th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Thats terrible i dont understand why they wont let you see it and try it on.

    Im picking up my BM dress in saturday and my BM didnt think she needed to come with me but the lady will not let it leave her shop until she has seen it on and that it looks ok

    Members signature icon
    After 7 years and 11 months he proposed to me 18.10.13
    Our son is 5 years old and our world
    Getting married 15.08.15.
    Life hasnt been easy but we have each other :)
  29.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Nov 4th 2014
      Just marriedBadgeBadge
     
    They've said I can go in and try it on, but only since I called several times yesterday and quite harshly pointed out that I own the dress.

    I'm Baffled, I thought it was perfectly normal to be able to try the dress on (in my size) and play around with accessories like veils, and make sure the underwear I bought is right for the style.
    It's a deep v neck so I bought a plunge bra and matching knickers.

    As soon as I can arrange a day off work I'll go and try it. Hopefully I can pics to show you. So far I've only got the one on a model

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  30.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Nov 4th 2014
      Just marriedBadgeBadge
     
    image.jpg
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    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  31.  
    • KimberleyR78
      CommentAuthorKimberleyR78
      Got married 5 years ago
      Posted: Nov 5th 2014
      Just marriedBadgeBadge
     
    Wow that is truly awful - the service, not the dress. Your dress is stunning.

    I would be doing exactly what the others have suggested, picking up the dress and taking your business elsewhere.
    My dress shop have said I can go back in an try the sample dress on as often as I like until my dress arrives next month. Then I can go in and try on my dress in the correct size but the first actual fitting with a seamstress present won't be for a few months after that.
  32.  
    • CommentAuthorMidgetGem89
      Posted: Nov 5th 2014
      BadgeBadge
     
    Dress is gorgeous and as far as i know its standarf once dress comes in shop must see u in it to ensure its not way out of size so they are able to come up with solution before alterations etc!

    I know a girl who tries her dress all the time her wedding isnt till may she said shr cnt keep away
    They told me i am able to try dress whenever i want aslong as they rnt busy. Im going saturday to try my new bra and a few dif underskirts but yday got a phonecall to say they also want to measure me as dress being discontinued. Once in shop its mine to do as i please!
  33.  
    • MrsThomson2B
      CommentAuthorMrsThomson2B
      Got married 5 years ago
      Posted: Nov 5th 2014
      Is poweruserJust marriedBadgeBadge
     
    That is shocking. I ordered my dress in November last year for my wedding in July 2016. I contacted the shop about a month ago to ask how much longer my dress would be stating that I paid my deposit like every other bride and wile I appreciated that my wedding was still quite a way off that I felt my £400.00 was no less important than the bride who was getting married this year who had ordered at the same time. Also given that I had initially been overcharged by £55.00 for my dress i had actually paid much more than those bride who had only paid their 50% deposits. As it turned out my dress was in the delivery that weekend and i tried it on the following week and it is perfect. The store is holding the gown until the week before the wedding and the service has been great. This is the service that all brides should be receiving. Be sure to make this point to your store when you contact them but I would make a point of taking your dress away as I would be reluctant to trust my gown with a company like this xx
  34.  
    • CarrieD26
      CommentAuthorCarrieD26
      Got married 5 years ago
      Posted: Nov 6th 2014
      Just marriedBadgeBadge
     
    I agree with everyone else, demand to take your dress away. You have paid for it, it belongs to you and you don't want the stress of having to go through this again later down the line! It will be much more convenient to find a seamstress to make any adjustments you need than the palava of dealing with these people. Threaten bad reviews and legal action to get your dress and then I would be tempted to leave bad reviews anyway. You shouldn't have had to go through this!!
  35.  
    • Flossie
      CommentAuthorFlossie
      Got married 5 years ago
      Posted: Nov 6th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Gorgeous dress Leasa! Are you just going to go and try it on or are you going to take it away and store it somewhere else? x

    Members signature icon
    Happily married
    18th June 2016
    xx
  36.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Nov 6th 2014
      Just marriedBadgeBadge
     
    I'm going to take it away, just have to organise a day off work to get there first.
    The shops in central London and I'm just on the outskirts near Borehamwood.

    I only chose the shop because it stocked the dress I fell in love with, but I've noticed it's already got some really bad reviews online.
    Looks like they even changed the shops name to get away from the bad publicity.

    I'll post the shops name on my wall, so others can search the reviews...wish I'd seen them before I bought there, I'd have looked for another stockist!

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  37.  
    • CommentAuthorJessica29792
      Posted: Nov 6th 2014
      BadgeBadge
     
    First of all, your dress is gorgeous!! I don't blame you for wanting to try it on asap!
    Secondly, that customer service is absolutely shocking, I can't believe that even after you said you would take your alterations and veil purchase elsewhere that they still are dictating to you when you can and can't see your dress. I would ask them for a partial refund if they are still refusing to let you see it until April and just explain that if there is any discolouration or stretching of the material then it is not their issue as you are the one that wanted to try it on, and if there is any of those issues then the material is clearly not of that great a quality. If they refuse the refund I would ask them to hand over your dress (if you have already paid for it) and that you will not be recommending them to anybody in the future xx
  38.  
    • KayleighS46
      CommentAuthorKayleighS46
      Got married 5 years ago
      Posted: Dec 2nd 2014
      Just marriedBadgeBadge
     
    Have you had any updates on your dress? Did you manage to go collect it?? x

    Met 2013
    Propsed 2014
    Will Be Mrs Brookes 2016
    always & forever xxx
  39.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Dec 2nd 2014
      Just marriedBadgeBadge
     
    Not yet! I'm itching to get there to get it, but the only day off I've had recently I had to take the car in for a service and then I got a flat tyre.

    I know I made a lot of fuss, but with my work schedule I can't get there until after Christmas.

    So frustrating

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
  40.  
    • sALLY
      CommentAuthorsALLY
      Posted: Dec 2nd 2014
     
    i have had a simular experience with the bridal shop that has my dress, i know its in store but i keep asking if i can come to try it on and look at accessories they just keep saying no sorry we are fully booked and wont see me till my alterations are due but if you want to pick it up and take it away you can. they also explained that if i take it away i have to find someone else to do alterations as they wont.

    all i wanted was to try the dress on for reassurance and to show my sister as i picked the dress on my own and just wanted to share my experience
  41.  
    • leasa
      CommentAuthorleasa
      Got married 6 years ago
      Posted: Dec 2nd 2014
      Just marriedBadgeBadge
     
    Oh no Appy89, hopefully we'll both get to try on our actual dresses soon. Keep us updated!

    Members signature icon
    Met 30th May 2005
    Proposed in Monte Carlo August 25th 2013
    Became Mrs K on 30th May 2015
    Married my Gorgeous Greek God
 
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