Yes Michelle!!! Fab idea. The Martin Lewis website should help with that, hes very good at helping understand the whole credit card company contracts etc.
Met 2004
Engaged 2014
Getting Married 2016
CommentAuthorMichelleC961
I don't even know you but I'm on a mission to help and get what you deserve- I really hate when companies try and get one over on people in a vulnerable situation- it's wrong and makes me mad- I'm not the sort of person who shouts but I am very pointed and stubborn, I find my rights and quote and make them know how unimpressed I am and that I'm not going to let it go until I get the outcome I want- xx
CommentAuthorKatharineW33
Hello ladies - I have contacted the company who make the wedding dresses directly to make them aware of how We have been treated so be interesting to see what we get back. Will also be letting the owner know that we don't accept her lame offer, but I won't be asking for the dress due to the advice you have provided me and when we get back we look at our legal options x
CommentAuthorEmily17
Just read this and I am appalled! Really hope you get it sorted xx
Met in 2009
He proposed Jan 2014
Will become Mrs P 7th October 2017
CommentAuthorMrs T Hurley!
Adding to Michelle's comment, even if you have made partial payment on a credit card, the card company is still able to help with the full cost of the product.
I know it's easier said then done, but try to enjoy your holiday. No amount of worrying is gonna help the situation between now and when you get back x
Met 18/09/03
Engaged 06/09/08
Getting married 05/09/17
such a good idea to contact the company who are making your dress directly, they will have a copy of the size that they recieved from the shop too. maybe they will be nice and give you a better option than the shop, at least they will be able to give you a copy of the order xx
Met In Lanzarote April 2013
Engaged In Rome February 2016
Getting Married In Scotland May 2017
CommentAuthorStephanieM158
I feel like you Michelle, I literally log on every day to see for the updates on this post. When are you back home Katharine?
Met 2004
Engaged 2014
Getting Married 2016
CommentAuthorKatharineW33
Morning ladies - I have sent my reply to the owner and waiting to hear back from the designer. Let's see if I get any replies x
CommentAuthorMichelleC961
Fingers crossed that you do my lovely- will await a further update xxx
CommentAuthorSarah D
Just had a Read through this post I am so sorry to hear what had happened, stand your ground and don't back down and I hope you get the answer you deserve and can start to enjoy the run down to your day xx
Became Mrs Duthie 7th October 2016
CommentAuthorLynseyH10
Fingers crossed you get some good news.
CommentAuthorMrsC2Be
keeping all my fingers and toes crossed for you!!! x
Met In Lanzarote April 2013
Engaged In Rome February 2016
Getting Married In Scotland May 2017
CommentAuthorEmmilou82
Fingers crossed..... I await the result xx
Marrying 'The One' on 30th July 2016
I am now Mrs Emma Stokoe xx
CommentAuthorKatharineW33
Hello all - I got an email from the owner of the shop late this morning. It was quite surprising that the tone was totally different... Her previous email was so nasty and I think it was to scare me. She confirmed she was holding my dress in storage and wished me a happy holiday - no chance she meant it thou x
CommentAuthorMichelleC961
Well hopefully she realises you are not a push over- really hope have managed to help you, even just if it is for support xx
CommentAuthorStephanieM158
Thats something at least
Met 2004
Engaged 2014
Getting Married 2016
CommentAuthorEmmilou82
Well that's something.... Try and enjoy what's left of your holiday and deal with it when you get back!! She probably realises your not gonna roll over and take cr@p xx
Marrying 'The One' on 30th July 2016
I am now Mrs Emma Stokoe xx
CommentAuthorKatharineW33
I really do appreciate all your kind words and support over these past few weeks. I can honestly say I have never been treated so badly by someone who is supposed to make your wedding so special. I feel like I have been robbed of a very special time in this whole process. We will be seeking legal support and I am waiting to hear back from the company who make the dress. If we are told we have a legal have of winning we will do what we can, and deserve the money back. After what we have been put throu I wish we had some way of telling others about our experience without the worry of been done for slander. Will keep you posted how I get on finding another dress and if we hear anymore from the shop owner x
CommentAuthorMichelleC961
Can you write a review somewhere? Trip ad but for shops?
I really do hope you get a positive outcome as it must be heartbreaking, have yiu worked out what you are going to do for a dress, especially if you cannot resolve in time?
CommentAuthorKatharineW33
Well I get married exactly 4 weeks today. Luckily I have a wonderful bridal shop in my village. When I was initially looking for a dress I was going to buy one from there but then found the dress from the other shop and went with that one, to my mistake. The owner of my local shop is doing everything she can to help me and when I get back from my holiday we will be getting another dress from there. It is of course more wcoense and hopefully I will either get a refund, or I will try and sell the dress which doesn't fit me as it will not have been altered. I worry about leaving a review incase the owner of the shop takes legal action for slander. My experiences of the lady tell me she would, given how she has treated me and my family so far so as much as I would like to put a comment, I worry it will backfire on me, especially while nothing has been resolved which is all down to her. If she had given me a refund and the chance to go elsewhere non of this would have happened, and both she and my family would not have been throu such upset X
CommentAuthorMichelleC961
Yes wait until you get an outcome then leave a review! Can't do anything then as long as it's factual
CommentAuthorMichelleC961
Great that the other shop is helping you out xx
CommentAuthorMrsC2Be
maybe the owner of the shop has had a call from the dress maker and its put her n edge so shes been abit nicer to you as she can see your not going to be a pushover!!
You can leave a negative review as long as its a honest account of what has happened, and you dont call her any names. Thats not slander. slander is making a false statements about someone, but your version is the truth. i would definitely wait until after your wedding day to put a review on though, and i would do it to warn other brides!! She put your dress on the rack for gods sake, she really angers me!!
Met In Lanzarote April 2013
Engaged In Rome February 2016
Getting Married In Scotland May 2017
CommentAuthorMrs T Hurley!
The thing about leaving a review it is your opinion of the service you received, therefore you definitely don't have to worry about slander. It is the service you received from your perspective.
Have you looked to see if there are other reviews of her shop?
Met 18/09/03
Engaged 06/09/08
Getting married 05/09/17
CommentAuthorKatharineW33
Well I think after the heartache we have been put throu, I just hope the owner at some stage sees sense, but I somehow doubt that. I know that she will say upon her initial email to me staying my measurements etc and that we should be grateful for what she offered to us, my response indicated we couldn't prove or disprove what she said therefore we had to accept it. She will use that as her way of saying she had the right to put my dress on the rack as the bigger size was with the seamstress, although she never actually asked us or told us that she would be doing it. That's her get out clause. I'm just really looking forward now to my appointment on Thursday to try and get a new dress! X
CommentAuthorMrsC2Be
Have you had a reply from the dress maker yet? xx
Met In Lanzarote April 2013
Engaged In Rome February 2016
Getting Married In Scotland May 2017
CommentAuthorLeanneR0186
Hope you get a new even better dress and that you get a refund from the old one so you can put all this behind you xx
The Richardson's 31/12/16
CommentAuthorVelcro
Keep on at her, I think she was bluffing re legal advice! If you do not have the dress you asked for as stipulated in your contract, she surely doesn't have a leg to stand on!
Please do keep us updated and dont let the witch get away with this
Wibbly wobbly, timey wimey
*Kelbel* is my wedding twinny!
CommentAuthorKatharineW33
Hello all - well I'm back from my short break and have signal again now so can keep you all posted. As I previously said, I contacted the designer of the dress via F-B. I have given them as best as possible the information and offered to provide them copies of the emails I have and they have asked for details of the shop which I have given them. It will be interesting to see what they respond with. Not heard another word from the shop owner. Think this week we are also going to speak with a solicitor x
CommentAuthorLeanneR0186
Yes please do! Hopefully the designer can help xx
The Richardson's 31/12/16
CommentAuthorMrsC2Be
Good luck with the solicitor huni and let us know what the designed says! fingers crossed they can send you a copy of the order xx
Met In Lanzarote April 2013
Engaged In Rome February 2016
Getting Married In Scotland May 2017
CommentAuthorMichelleC961
Hope the designer has been in contact, it's also their reputation too so hopefully if they shop got it wrong they may have a go at the shop!
Really interested to know what solicitors view on the matter is :-) xx
CommentAuthorVelcro
Good luck hun, glad to hear you are taking it further x
Wibbly wobbly, timey wimey
*Kelbel* is my wedding twinny!
CommentAuthorKatharineW33
Hello all - well here is an update, but not a great one. The designer has said they are sorry to hear I have had a bad experience with one of their authorised retailers.... However there is nothing they can do to help me! X
CommentAuthorStephanieM158
What a shame I thought that would have come up great for you! :-(
Met 2004
Engaged 2014
Getting Married 2016
CommentAuthorLeanneR0186
Aw Katherine :( can they not even tell you what size of dress was ordered for you? Xx
The Richardson's 31/12/16
CommentAuthorMrsC2Be
could you reply and ask them for a copy of the order they recieved? Such a shame they cant help :( x
Met In Lanzarote April 2013
Engaged In Rome February 2016
Getting Married In Scotland May 2017
CommentAuthorMichelleC961
Yeah seems odd they won't help! Take it the shop haven't responded again?
I woukd ask for an outcome within 48 hours
CommentAuthorMichelleC961
Start putting pressure on them
CommentAuthorKatharineW33
Good evening ladies! Thought I would give you all an update. Tonight I got my new wedding dress!!! It's beautiful and comes from a local shop where the owner has been absolutely amazing! She was emailing while I was away with suggestions and got in different dresses for me to try. She has even discounted my my dress to help and it's one she ordered in especially for me. I go to see a seamstress on Saturday so as long as the alterations can be done we are all good and I won't be walking down the isle in jeans and at shirt! The designer basically said they have no idea who the orders are for, as they don't get sent brides names etc so they wouldn't know which order was mine even if they looked. We will hopefully be speaking with a solicitor also tomorrow so will let you know what they say. Thank you again for all your support, it really has meant a lot and made me realise I wasn't being unreasonable with the owner of the original shop and what we want (a refund) is justifiable! X
CommentAuthorMrsPrestleton2be
So pleased you got another dress Hun. I hope that vile woman actually has a heart and gives you a refund!
met 2008
Engaged 2010
Married 16th September 2016
I Married my soul mate, my best friend, my life!
CommentAuthorVelcro
so pleased the new dress is working out well for you, the new place sounds so much better. Do let us know how you get on with the solicitor tomorrow x
Wibbly wobbly, timey wimey
*Kelbel* is my wedding twinny!
CommentAuthorEmmilou82
I'm so pleased you have a new dress..... I'm sorry you have had to spend extra money and I really hope you give that woman what for after seeking legal advice!!
Let us know how you get on Hun xx
Marrying 'The One' on 30th July 2016
I am now Mrs Emma Stokoe xx
CommentAuthorMrsC2Be
yay s glad youve got another dress, at least you can relax a little, but yous till need justice and to have a refund for your other dress!! at least youll have a brand new dress that is only yours on your day :D xx
Met In Lanzarote April 2013
Engaged In Rome February 2016
Getting Married In Scotland May 2017
CommentAuthorMrs Jones
So pleased you've found another dress Katherine that you love. I think once this is all done you should name and shame the shop so other brides don't have the same awful experience.
First Date 26 April 2014
Proposed 27 June 2015
Happily Married 18 June 2016
CommentAuthorFlossie
So pleased to hear you've found another dress and have had a good experience with the new shop/lady. Fingers crossed you get your money back for the other one. I bet you're relieved to have found another dress that won't be tarnished from all that's happened and you can walk down the aisle happy!!! xx
Happily married
18th June 2016
xx
CommentAuthorKathleenO17
I've been following this post from the start and I'm glad you managed to find a dress, such a shame that the other shop has put you through all this extra stress coming up to your Wedding though. I think you should definitely name and shame at some point to try and stop them treating someone else like this x
CommentAuthorMichelleC961
Awww soooooo pleased you have got a dress and that the new shop have been amazing, just need to get justice from other shop- at least you can enjoy your special day, just a shame that you've had all the stress in the meantime!
Fight for your life now!
CommentAuthorMrs T Hurley!
So glad you have your dress. It's a shame that woman has been so awful, but hopefully she'll be given a bit of her own medicine x
Met 18/09/03
Engaged 06/09/08
Getting married 05/09/17
CommentAuthorLeanneR0186
So happy you have found another dress and that you have had a lovely experience with the new store. I can't believe the designer have said they don't know whos is who, I have seen the order form to the company that was sent for my bm and it has my name on it. If that is the case and they don't put names on their orders, you can see easily how the shop would get away with swapping the dresses. Hope you get your money back hun. What is your new dress like? xx
