Wedding Forum - My wedding dress doesn't fit!...

We leave first thing and we are actually all going away together.

I honestly am at my breaking point now. We wanted to respect their wishes as they said they could not be contacted while it was ongoing (I believe to just having the baby and I think there may have been a few problems) but they are stringing us along.

I am left wearing a dress that is dirty and I don't want want because the whole thing has ruined it and I now hate the dress... I am absolutely gutted - well that doesn't even describe how I feel really.

My mum looks she could cry all the time too x

I'm with Em I would not let this go! They are disgusting! If they were that stressed with the new baby etc they would just give you what you wanted so that they didn't have to deal with it. Something ontoward has gone on here and they know it! When do you get married again? Xx

Please please please contact trading standards ASAP. (if you haven't already done so)

You need to tell them you are considering legal action and will be contacting trading standards. Are you able to go get a new dress? I know it's not ideal but that will take the pressure off you not having a dress but I would not let this drop with the shop. They ordered you the wrong dress!! That's their responsibility!! If at the beginning they even gave you the off the rack dress for half price but she expected you to pay full price for a dirty worn dress. Hope you have a good hol regardless, you deserve it! Xx

This is covered under consumer rights act

if you purchased a dress that was supposed to be one size but is not, or you paid for a made-to-measure outfit that doesn't follow the correct measurements, you should be able to claim your money back or ask for a replacement dress under the Consumer Rights Act (this superseded the Sale of Goods Act on 1 October 2015).

Under the Consumer Rights Act your dress must be as it was described to you, of satisfactory quality and fit for purpose.

If you order a dress and the material, fit, or shape is not as you had been told it would be then you should be able to reject it and get a refund within a reasonable time.

If you’ve bought your dress from an online retailer you also have additional rights under the Consumer Contracts Regulations.

You can choose to reject the dress any time from the moment you place an order to 14 days from the day you receive it.

I would go quoting this- you have clearly rejected the dress as it does not fit and therefore under the consumer rights act you are entitled to a refund- end off- in their face!

Many thanks girls - well today is the day we are supposed to hear back - please everyone keep their fingers crossed that we get the outcome we want - a refund! X

Oh ok I've just re-read it and worked out what you meant. Either they ordered your dress wrong or the other bride has been given your dress. I only paid half price for my dress because it was a sample. I actually didn't mind that others had tried it on, because the shop made sure that it's condition was as new. You shouldn't be charged full price though, and as I say the work should be done for free.

Where is this dress shop?! We should all go and protest lol

Definitely name and shame if they dont give you a full refund or a better outcome, how can they work for a bridal shop and be so mean to someone for their big day. its not like its a dress for a night out where you can go get another, its a mde to order dress!

Lol....I'm in MichelleC. I'll find a way to get there xx

still keeping my fingers crossed for you here. xx

keeping fingers crossed too. if not i she should make a petition and we can all sign it, the papers will want to publish the story more if they know its already been talked about my alot of people x

Hello all - thank you so much for your support. Week this evening at 7.30 the owner sent me an official letter via email. The letter basically layer out the chain of events, but omitted within the letter key facts about how she chose the size of the dress to order etc. It was basically said it was my responsibility to ensure she ordered the correct size dress.
The letter stated facts about my visit last Friday which were untrue also.
It included the disclaimer i signed also, which I presume all you brides will have signed when buying new, which states no refunds etc... Which if not signed they will not order the dress. The disclaimer did not state any of my measurements or the dress size that was ordered.. I have no paperwork from the bridal shop confirming this.
Her final offer to me is to give me either the dirty dress, or my dress which is too small, and the offer of the veil.
I would add that when she spoke with my mum on Saturday she finally offered to have the alterations done at her cost, which she ha since gone back on. My mum rejected this offer because by that stage last week we were so upset I no longer wanted the dress.
She indicated I had taken it upon myself to try on other dresses in the shop lay Friday despite the girl in the shop telling me not to. It was the girl who suggested that perhaps I could have another dress off the rack, although she couldn't authorise this and it would have to be agreed with the owner.
The letter is wired that she has sought legal advice and has no obligation to help me at all, and we can only communicate in writing.
The fact I had emailed her when this first happened stating we had no way of proving or disproving what she claimed to be the cause of the problem and we would have to leave it as it was she is also holding against us.
We are basically left with no option but to have the smaller dress and now try and sell it as I cannot wear it now.
I'm beyond gutted, upset and cross. I cannot even leave negative feedback on FB for the worry of being suied doe slander x

This is sad but what I expected- send her an email saying how disappointed you are with the outcome, yiu do not feel that her email highlights the key facts and true evens and quote my wording re the consumer act, especially the part about the made to measur- put in yiur email that yiu find it odd the the first dress they gave you was a little big but then you were told this was not your dress and you believe that this was yiur dress and they need to prove it

Also ask to see the proper paperwork that was sent for the made to measure dress.

I know this is stressful for you but you need to keep pushing, indontvrealli think she has a comeback on the consumer act either

Hope this helps

As you can tell I am not one of these people to get worried about legal letters- last week I got a £125 refund from my mibile provider for complaining

Keep fighting- we are all herd to support you xx

Dear Mrs cow bag,

Further to your email dated xxx, unfortunately this is not a true reflection of the situation and therefore at present the is no resolution, I hope that we can work through my points in order to come to a material agreement quickly, as yiu are aware, my wedding is on xxx date.

When I visited the shop in xxx to try on my dress, my dress that I given to try on was too big, I was then told that this was not the cord t dress. Please can you clarify how this happened as I believe the first dress I was given was in fact my dress and if this is true we would not be in this situation as yiu could have just altered my dress

If you are insisting that there was a mix up and the smaller dress was mine, I woukd question this as to how when this is a made to order dress that yiu ordered for me. I therefore request to view the exact paperwork and measurements that went to your suppliers

With regards to the dress I have paid for I paid for a new made to measure dress- as you kindly let other drives try on my dress without my consent, I therefore feel that this dress is not the condition I ordered and now not a new dress

Furthermore under the consumer act as I ordered a made to measure dress and this does not fit through no fault of my own I am able to either claim my money back or receive a replacement dress in the same condition as my original one- therefore I do not see an off the rack dirty dress as a suitable alternative and request a refund or a new dress

Under the consumer act I am reiterating that I have rejected this dress and request a refund

I very much look forwards to hearing from you

Chop and change as you feel fit to put in the additional,facts but it is a starter for you xx

Good post Michelle.

Dont let her get away with it!!! She will have paperwork of what size dress she ordered, or how are the designer suppose to know what size dress to send, and she would have received a reciept from then with the size on.

She is fobbing you off, she can tell that your nice people and is now trying scare tactics to make you accept her offer. Dont. Reply back with Michelles email, and put that you are going to take her to a small claims court and go to the papers. The amount of money and customer she will lose from making your story public is much more than her refunding your dress cost!!

Shes a nasty woman :(

Do you have wedding insurance? Maybe this is something that they could help you out with?

I know this is the wrong thing to comment on right now but I didnt sign anything when I bought my dress....... Did everyone else sign something?

Katharine, I would still go ahead with citizens advice. They can offer free legal advice and point you in the right direction.

Failing that there are cheaper outlets such as w3d2b where off the rack dresses cost a fraction of the price....
also attack her where it hurts- social media. Find the f@c3b00k page and leave a review explaining the entire situation and share it.

i signed something too, just confirming the dress, the size, veil, tiara # etc x

you have your dress now though dont you so you can breath a sigh of relief lol x

No MrsC2be theyre keeping hold of it until the day before.... Im scared now. arghghgh

Katherine do not ask for the dress, as soon as you do that you have as good as lost your case as you are accepting the product and effectively it is a contact, you paid for the good, she gives then to you, you accept!

You are not accepting these good as they are not fit for purpose,therefore you need to reject the dress and push for a refund or a dress another new dress

Hope,you enjoy the rest of your holiday xx

i agree if you take the dress in your possesion its case closed for her as youve paid for a dress and shes given it to you.

Definitly reply saying you dont accept her offer and that you too have a solicitor who is putting forward a case for the small claims court. Play her at her own game, easier said than done for me as im not in your potition but you have to stick up for you and your dress!!! Dont let this horrid woman get away with it :( xx

Yep agree Mrs, this women needs to know yiu are not a push over and if she thinks yiu too are seeking legal advice she may also back down

I really hope you can get your money back xx

I do agree with the ladies above..... I would also demand and I mean demand that you see your order form!!

If they have ordered wrong, it's their fault obviously and if they ordered the right size but have given your dress to someone else, their fault too.... You have a good case here!! Get that order form. They must of submitted your sizes somehow in writing!