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  1.  
    • LornaB75
      CommentAuthorLornaB75
      Got married 4 years ago
      Posted: Jan 7th 2016
      Just marriedBadgeBadge
      edited
     
    so basically we booked our reception venue and was told a bunch of lies which I've just found out. these lies caused the contract to state a much higher price and not sure if there is anything we can od about it? the guy doesn't work there anymore and we have a new events manager. so this is going to be a long one as I explain the situation!

    so we was told £37 per head for day & £14 per head for evening guests. I asked if children would be charged at the same price, I mean they are only having small meal probably chicken & chips or something. he told me yes everybody is charged the same price. later I had spoken to a family member who says this doesn't seem right and to double check. so I asked our new events manager who informed me under 16's are half price and under 5's are free!

    we said we only wanted 46 day guests and the same in the evening. I was told this can't happen and that the minimum for evening guests is 70. this was before putting together a contract or signing anything so that was not the reason for stating we cant have less than 70 guests. the later on find out via their website that they actually have a room for 60 guests or less! im struggling to even find 70 guests we don't know that many people! im having to ask people to bring people that I don't even know to add the numbers up. I have to invite strangers to my wedding because I was lied to? I know I probably don't have to have 70 guests as long as I pay for that many, but why would I want to pay for people that won't even be there? why should I HAVE to just because I was told something that wasn't true? if I was told the truth I would of said 46 guests, and that's what would of been on the contract.

    when we booked we was told about their package which includes a 3 course sit down meal. I asked if they have any other packages and he told me no they only offer a sit down meal. I didn't think anything of this I just thought ok that's fine I didn't know there was always usually a choice. but thinking about it now I know a bit more, that is strange!

    now, at the time of booking I was fine with all this as I obviously thought its the truth and how it has to be. I thought I had no other choice as I couldn't find any other venues anyway and I decided to almost skint myself to try and pay for this as there was literally no other option for venues. everywhere local to me had packages starting from £3,000 which I don't have or too many guests as a minimum. so I signed the contracted and paid a £200 deposit.

    recently I have been going through all my wedding plans and told my family what I was told that I cant have buffet, cant have a very small wedding with just 46 guests and I have to pay full price for the children. but now that I know all this was a lie, now that I know children are at a different price and I could of had fewer guests to save the pennies. that is the reason I wanted only 46 guests, i didn't want to spend much more than £2,000 as we wanted a really small budget wedding. but I was fine with this as this is what we wanted. I started to think maybe I got my expectations wrong and £2,000 is too low to expect as I really wanted a nice hotel reception. but now that I know I could of had what I wanted, cheaper, less people, I was told the wrong price for kids, I could of actually had a buffet to make the food cheaper. I don't feel like I should HAVE to pay the full price when if I was told all this in the first place my contract would of stated a different, and MUCH lower price. I feel silly as if I didn't know all this I wouldn't of minded, I wouldn't be complaining right now and would of got on with it knowing there was no other option - no cheaper option. but its really annoyed me that 1. I was told fibs and 2. I have to pay for things I really shouldn't anyway as that is not their prices and they DO infact offer other packages. its probably my fault for not looking it up on their website first. the price is £2710 on the contract because of him charging me wrong for kids and not letting me have less guests when I am actually allowed less guests. but if id of been told all this and been able to give the correct details it would of only been £1.759.50 on the contract!!! the money isn't even what bothers me. I mean, I booked it I knew what the price was. its the fact I was lied to my face when I could have booked it cheaper if hed told the truth! its not on at all so disrespectful & hurtful to lie to somebody like that ESPECIALLY a stranger, a customer!! not good for business!

    anyway my question is, what would you do? is there even anything I can do now that I have a contract? my contract states the minimum guests (70) and minimum price I must pay (£2,710) but I don't feel comfortable with this now that I know that's not the correct price that should be on there. the problem is I cant prove any of it as it was face to face in a meeting with him that it was all discussed. I have a meeting with the new events manager on Friday I don't even know what to say. I just hope it goes well and she can do something about it so that I can get what I originally wanted.

    I feel like cancelling this venue and just finding a room in a pub to hire & dress up and give up on the nice wedding I wanted in a hotel - not because of the price but for the fact I was lied to it has upset me a lot. I cant stand being lied to! if it wasn't for the cancellation fee & losing my deposit I wouldn't think twice about cancelling! am I right to feel this way? do you think im over reacting over the whole thing and I should just ignore it and get over it? I feel a bit silly that it has got to me so much and upset me in this way!
  2.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Jan 7th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Have you just paid them the £200 deposit?? I would speak to them and ask about seeing if you can change the room to the smaller one, maybe they did not offer this prior to the new manager taking over. If they cannot change anything for you, maybe it might be worth losing the £200 and going elsewhere.

    Members signature icon
    Our wedding day - 6 October 2012


  3.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Jan 7th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Did he give you a break down of the costs at all, or did he just give you a final lump sum? Our venue provided us with a spreadsheet which clearly includes all the costs, explaining what they are for and for how many people etc. If yours did provide you with this, then they can see for themselves that his calculations are incorrect, but if he didn't provide you with one, then they have no "proof" either - it's basically his word against anyone else's.

    I would explain the situation to the new coordinator and see if they can come to some sort of compromise. It's not your fault that you signed the contract blind - you had no reason not to trust them in the first place, and you shouldn't have had to research before you were told the prices etc.

    Members signature icon
    Happily married
    18th June 2016
    xx
  4.  
    • Emily17
      CommentAuthorEmily17
      Got married 3 years ago
      Posted: Jan 7th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    I would definitely call and arrange a meeting to discuss it.
    Tell them what you wanted and what he told you and see if there is anything else they can do. Tell them that if they cannot compensate in some way that you will be cancelling and going elsewhere. I agree that's its worth loosing the £200 to get a company you can trust but if the new events manager can accommodate then its a fresh start for the company.

    Members signature icon
    Met in 2009
    He proposed Jan 2014
    Will become Mrs P 7th October 2017
  5.  
    • LornaB75
      CommentAuthorLornaB75
      Got married 4 years ago
      Posted: Jan 7th 2016
      Just marriedBadgeBadge
     
    In the contract it just says what we have included so 3 course meal etc. Minimum numbers required and it the price just says £37pp day £14pp evening but doesn't say anything about children's costs and they should be half price. IF I cancel the contract states I must pay a percentage of the total cost so I don't think I can cancel as they will make me pay for it anyway. I have a meeting on Friday so fingers crossed she will sort it for me x
  6.  
    • LornaB75
      CommentAuthorLornaB75
      Got married 4 years ago
      Posted: Jan 7th 2016
      Just marriedBadgeBadge
     
    Also I have emailed the new events manager asking to change the minimum numbers and if I have to pay what's on the contract even if it doesn't add up to that price because of children being half price. She told the contract can not be changed and I do have to pay a minimum of £2,710 as that is the total price he calculated and put on the contract. However I did not explain everything to her so I will explain on Friday
  7.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Jan 7th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
      edited
     
    Fingers crossed she will be willing to come to a compromise. Surely if she does the maths herself based on the ACTUAL figures she will be able to see that the figure the old manager came to is incorrect? You may have signed the contract but it's something that was c0ck3d up by them, so they should be happy to sort it out whether there is a contract in place or not.

    Members signature icon
    Happily married
    18th June 2016
    xx
  8.  
    • Emily17
      CommentAuthorEmily17
      Got married 3 years ago
      Posted: Jan 7th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Agree with Flossie. Hope it goes ok for you tomorrow x

    Members signature icon
    Met in 2009
    He proposed Jan 2014
    Will become Mrs P 7th October 2017
  9.  
    • Mrs Jones
      CommentAuthorMrs Jones
      Got married 4 years ago
      Posted: Jan 7th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    You don't think the previous events coordinator was fired for incompetency? You may find you're not the only one in this position, so I would fully explain everything when you go and meet with them on Friday. What a nightmare for you and so close to your wedding too. Hope it all works out.

    Members signature icon
    First Date 26 April 2014
    Proposed 27 June 2015
    Happily Married 18 June 2016
  10.  
    • Elinor Claire
      CommentAuthorElinor Claire
      Got married 6 years ago
      Posted: Jan 7th 2016
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    It's definitely worth asking. I would write down all your points and explain why you believe that you should be allowed to change your requirements. With four months to go it's possibly too late to switch to the smaller room, but maybe you can negotiate a midpoint, where you pay maybe for 50 or 60 guests. They won't be committed to ordering a set amount of food or having a certain level of staffing at this stage, so they don't lose out financially there. They should certainly honour the cost for the children. The only point where they lose out is if they can't move you to the smaller room and hence can't get a bigger party in the larger room.

    Members signature icon
    30th August 2014 was the best birthday ever.
    It was the day that I became Mrs. Dixon.

  11.  
    • LornaB75
      CommentAuthorLornaB75
      Got married 4 years ago
      Posted: Jan 7th 2016
      Just marriedBadgeBadge
     
    I've worked out if I cancel it, and they charge me. they can only charge me £271 and I've already paid £200. so if it comes to it if they don't sort it out to the correct price im just going to cancel and hire out a room in a function room or at a pub or something
  12.  
    • Elinor Claire
      CommentAuthorElinor Claire
      Got married 6 years ago
      Posted: Jan 7th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Simply threatening to cancel might make them offer a solution.

    Members signature icon
    30th August 2014 was the best birthday ever.
    It was the day that I became Mrs. Dixon.

  13.  
    • InDreamland
      CommentAuthorInDreamland
      Got married 7 years ago
      Posted: Jan 8th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Hopefully they'll look at it all again and you can get the numbers and costs down.

    Members signature icon
    Married the love of my life on Saturday 11th May 2013 xxx
    Had our dream perfect honeymoon in Hawaii!

  14.  
    • StephH96
      CommentAuthorStephH96
      Got married 4 years ago
      Posted: Jan 9th 2016
      Just marriedBadgeBadge
      edited
     
    I would talk in person to the new coordinator. If their website states that children are cheaper and your breakdown shows adults and children at the same price then you've got something to work with there.
    Any decent venue would want to work with you to make sure that you don't cancel. If they are just happy to let you walk away then they are not up to scratch anyway.
  15.  
    • Mrs Jones
      CommentAuthorMrs Jones
      Got married 4 years ago
      Posted: Jan 9th 2016
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    Did you get it sorted?

    Members signature icon
    First Date 26 April 2014
    Proposed 27 June 2015
    Happily Married 18 June 2016
  16.  
    • LornaB75
      CommentAuthorLornaB75
      Got married 4 years ago
      Posted: Jan 10th 2016
      Just marriedBadgeBadge
     
    they sorted it! they were pretty shocked when I told them yes he knew about children being there and that I was given a childrens menu but wasn't told childrens prices or the different option for menus as there are actually 2 separate prices for kids depending on the menu, so we've managed to knock it down by £777 making it the price it should be!
  17.  
    • StephH96
      CommentAuthorStephH96
      Got married 4 years ago
      Posted: Jan 10th 2016
      Just marriedBadgeBadge
     
    Glad they sorted it for you Lorna. You can relax a little now.
  18.  
    • InDreamland
      CommentAuthorInDreamland
      Got married 7 years ago
      Posted: Jan 10th 2016
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    That's a relief! Great news.

    Members signature icon
    Married the love of my life on Saturday 11th May 2013 xxx
    Had our dream perfect honeymoon in Hawaii!

  19.  
    • Mrs Jones
      CommentAuthorMrs Jones
      Got married 4 years ago
      Posted: Jan 10th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Yay. Great news!!

    Members signature icon
    First Date 26 April 2014
    Proposed 27 June 2015
    Happily Married 18 June 2016
  20.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Jan 10th 2016
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    Thank goodness they sorted it.... That's a weight of your mind xx

    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  21.  
    • Elinor Claire
      CommentAuthorElinor Claire
      Got married 6 years ago
      Posted: Jan 10th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh that's great news. Have they changed the number of guests that you need as well?

    Members signature icon
    30th August 2014 was the best birthday ever.
    It was the day that I became Mrs. Dixon.

  22.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Jan 11th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Fab news Lorna! Pleased they have sorted it for you xx

    Members signature icon
    Happily married
    18th June 2016
    xx
  23.  
    • Emily17
      CommentAuthorEmily17
      Got married 3 years ago
      Posted: Jan 11th 2016
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    Great news! Glad they were happy to compromise when they knew the full story x

    Members signature icon
    Met in 2009
    He proposed Jan 2014
    Will become Mrs P 7th October 2017
  24.  
    • LornaB75
      CommentAuthorLornaB75
      Got married 4 years ago
      Posted: Jan 11th 2016
      Just marriedBadgeBadge
     
    no I asked about the number of guests they said that's right what is on my contract. I think the maximum of 60 guests was in the small room for day guests not evening, if that makes sense. anyway happy with what we have now :) x
  25.  
    • Emily17
      CommentAuthorEmily17
      Got married 3 years ago
      Posted: Jan 11th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    ahh yes there can be a big difference for day and evening numbers because of tables etc. Glad you are happy :)

    Members signature icon
    Met in 2009
    He proposed Jan 2014
    Will become Mrs P 7th October 2017
  26.  
    • FutureMrsW
      CommentAuthorFutureMrsW
      Got married 3 years ago
      Posted: Jan 11th 2016
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    That's a great saving at the end of it - all's well that ends well :)




 
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