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  1.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Nov 27th 2014
      Is poweruserJust marriedBadgeBadge
      edited
     
    Well I've just come back from the jewelers completely heartbroken as the shop have completely ruined my ring :( The picture on the left is what I was expecting and the picture on the right is what I got... My ER completely overshadows it, way thinner, different diamonds etc. etc. and to top it off, because it was made bigger for my fat fingers, they won't refund it! Crappy end to a crappy week!

    IMG_3117.JPG
    IMG_3117.JPG
    WP_20141127_20_32_56_Pro.jpg
    WP_20141127_20_32_56_Pro.jpg


    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  2.  
    • CamilaL
      CommentAuthorCamilaL
      Got married 3 years ago
      Posted: Nov 27th 2014
      Just marriedBadgeBadge
     
    Aw, honey, so sorry you didn't like it. I'm not saying this just to make you feel better, but I think it still looks beautiful.
    Hope you feel better soon :*
  3.  
    • TheNewMrsBarrett
      CommentAuthorTheNewMrsBarrett
      Got married 5 years ago
      Posted: Nov 27th 2014
      Is poweruserJust marriedBadgeBadge
     
    Aww hon so sorry it's not turned out right. Sending you love n hugs, hope you feel better soon hon xx
  4.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Nov 27th 2014
      Is poweruserJust marriedBadgeBadge
     
    Thanks girls, I'm feeling a little better but still pretty crap.. We got cookies afterwards!!

    My OH has suggested that I get a plain gold band to go with my pretty sapphire I already have which I would be more than happy with and then wear my ER in the pic on my other hand. We were always going to 'upgrade' my ER anyway so I guess this is the shove... It's just a shame I had to loose £500 though!!!! xx

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  5.  
    • thefuture:Mrs_Hurren
      CommentAuthorthefuture:Mrs_Hurren
      Got married 5 years ago
      Posted: Nov 27th 2014
      BadgeBadge
     
    Ahh how disappointing big hugs x
  6.  
    • MrsLJDeaton
      CommentAuthorMrsLJDeaton
      Got married 5 years ago
      Posted: Nov 27th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    As Debbie says get a plain gold band for the family heirloom you was given as they will mean more to you and you can look at your hand and love what shines back keep the engagement ring for your right hand and sorry they screwed you over With your wedding band but in the end think you have gained something more sentimental and Prescious and your er can ways still be worn on your other hand so you don't toss it to the side Xxx

    Members signature icon
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  7.  
    • CommentAuthorMrsRobson2Be
      Posted: Nov 27th 2014
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    I think it looks really nice!!
  8.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Nov 28th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Even if it was made larger, it's not what you ordered so you should still have the right to change it. Not as expensive, but I once had to get a custom made wing mirror from a well know auto/bike shop, the person at the shop drew around my wing mirror and still it was wrong. They said they could not refund me as it was made specially, but I pointed out it was still wrong so was not, and it was their staff member who name the template. They ended up refunding

    Members signature icon
    Our wedding day - 6 October 2012


  9.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Nov 28th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Sorry it's not turned out how you wanted, but I think it still looks really pretty! If it's not what you ordered then I would definitely push regarding getting your money back (or at least some of it) x

    Members signature icon
    Happily married
    18th June 2016
    xx
  10.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Nov 28th 2014
      Is poweruserJust marriedBadgeBadge
     
    Thanks girls and that's really helpful to know Glitterfairy.. I'm not sure how to go about this as they seemed pretty adamant yesterday that there's no refunds as it's bespoke :/
    We are going to the OH's family jewelers shop nearby as they buy and sell second hand jewelry so we are going to see if and how much they'd be willing to sell it for! xx

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  11.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Nov 28th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
      edited
     
    I find that a ridiculous policy! So if it broke they wouldn't be able to do anything about it because it is bespoke? If anything, I think a bespoke service requires a higher level of customer service!!

    They must be able to do something.. you just need to be pushy and firm with them. If what you have isn't what you ordered, then I don't see that they have a leg to stand on as they haven't given you the service/product that you thought you were getting.

    Good idea about the jewellers too x

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    18th June 2016
    xx
  12.  
    • AprilS61
      CommentAuthorAprilS61
      Got married 5 years ago
      Posted: Nov 28th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    You've not had much luck lately! In all honesty, I think it still looks gorgeous, and I'm not sure if I'm not looking properly, but I don't think it looks TOO much different from what you thought you'd get. If you're not happy with it though I would definitely be persistent with them and go back, and if nobody is willing to help you try with the manager? As everyone has said, you've paid for something that you don't feel you've got your money for, bespoke or not, it's not what you wanted! Good luck xx

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  13.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Nov 28th 2014
      Is poweruserJust marriedBadgeBadge
     
    Spoken to head office and they've passed the buck completely and apparently the manager is going to ring me to 'discuss' it... I'm still waiting for that call surprise surprise!

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  14.  
    • *KelBel*
      CommentAuthor*KelBel*
      Got married 6 years ago
      Posted: Nov 30th 2014
      Is poweruserJust marriedBadgeBadge
     
    Oh no! I agree with gf though, surely it shouldn't matter if it's bespoke as its a contract that they should get it right ... Think you need to chase it up x

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  15.  
    • InDreamland
      CommentAuthorInDreamland
      Got married 7 years ago
      Posted: Nov 30th 2014
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    Oh no! Fingers crossed the manager does the right thing for you.

    Members signature icon
    Married the love of my life on Saturday 11th May 2013 xxx
    Had our dream perfect honeymoon in Hawaii!

  16.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 1st 2014
      Is poweruserJust marriedBadgeBadge
     
    Manager never bothered to ring me surprise surprise, how rude! So I sent a letter of complaint and surprise surprise again I got no response!

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  17.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Dec 1st 2014
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    Tell them if you do not hear back from them by such a date you will go to trading standards as they have provided something which you did not ask for.

    Members signature icon
    Our wedding day - 6 October 2012


  18.  
    • barbie86
      CommentAuthorbarbie86
      Got married 6 years ago
      Posted: Dec 2nd 2014
      Is poweruserJust marriedBadgeBadge
     
    I would definitely threaten them with trading standards (and I'd also contact trading standards in the meantime). My rings are both bespoke and I've never heard so much nonsense in my life; my wedding band was adjusted several times prior to them setting the diamonds so that it was exactly what I wanted.

    The bottom line is that you haven't received what you asked for and paid for, therefore, the fault lies with them and they are duty bound to replace it with what you DID ask for. This isn't a matter of you changing your mind; this is a matter of not receiving what you ordered. Are they suggesting that if they'd randomly decided to make it in yellow gold instead of white gold, or set it with emeralds instead of diamonds (just an example), that it would be tough because it's bespoke? Utter nonsense.

    The only thing I would say is that it is difficult to get a true idea when the ring doesn't fit properly; it may be difficult to achieve the look of the first set (with the slight gap) because when they're fitting properly and they're on, they can get pushed together more. On a similar note, sizing the wedding band up again could make a difference to how it sits (I found this with mine). That said. this is why with a bespoke job they should always let you see a cast first so you can try it and make any adjustments.
  19.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 2nd 2014
      Is poweruserJust marriedBadgeBadge
     
    The only reason it was a bespoke order was because my ring size was outside of their 'normal' ring sizes i.e. not a size M/L etc. and had to be made to my ring size. I've tried emailing again to see if I get any response and if still nothing, I will mention trading standards..

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  20.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Dec 2nd 2014
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    That's terrible that you haven't heard anything yet!

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    18th June 2016
    xx
  21.  
    • EmmaG
      CommentAuthorEmmaG
      Got married 5 years ago
      Posted: Dec 2nd 2014
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    it may just be the photosize so I cant see fully, but I agree with Aprils61 it doesn't look that far off the first pic to me ? obvs the first pic the rings aren't on your finger properly so it would never look like that, when rings are on properly lower down its going to squish them in a bit more. That's what it looks like has happened to me rather than they made something wrong.. or is this just my eye sight ? its very hard to get cash back once something is made bespoke , because its your word against theres. They will say this is what you asked for and that its not their fault that you don't like it.. and its hard to prove otherwise unless you have recordings or precise drawings.. they should however reply to you straight away and have better customer service than ignore you.

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  22.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 2nd 2014
      Is poweruserJust marriedBadgeBadge
     
    It's not the point that I don't like it, it's the fact that they haven't completed my order correctly. Still no response so not holding out much hope..

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  23.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Dec 3rd 2014
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    Keep on at them, they can't just ignore you! So rude and unprofessional! x

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    18th June 2016
    xx
  24.  
    • barbie86
      CommentAuthorbarbie86
      Got married 6 years ago
      Posted: Dec 3rd 2014
      Is poweruserJust marriedBadgeBadge
     
    Have you measured the width of both rings? If not, I would do that and take photos to demonstrate that there's a difference, if indeed there is one (I do agree with EmmaG and April that it's hard to tell from the photos as they're taken from different angles/distances, plus the fit is obv different which can make a huge difference). Also check and measure the point; again, it isn't totally clear but it looks like it might be different in the second photo, which would make the diamond on your engagement ring cover it more.

    Lastly, I think it's a cheek for them to refer to it as 'bespoke' just because of the size; they haven't designed the ring from scratch, so they should be able to resize and sell it without an issue.
  25.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Dec 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    I agree with barbie, it's not 'bespoke', it's just a different size!

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  26.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 3rd 2014
      Is poweruserJust marriedBadgeBadge
     
    Well that's what I thought! There is no different design, same thing just a larger size!

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    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  27.  
    • barbie86
      CommentAuthorbarbie86
      Got married 6 years ago
      Posted: Dec 3rd 2014
      Is poweruserJust marriedBadgeBadge
     
    Out of interest, was it the same price? I ask because I wonder if they maybe didn't use any extra metal, thus making it thinner than the show-room one that you tried previously. Just a thought.
  28.  
    • AmandaK74
      CommentAuthorAmandaK74
      Got married 5 years ago
      Posted: Dec 3rd 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    sorry to hear that your not happy, I personally think they still look great together but if your not happy your not happy!
    I would definatly be trying to get some sort of compensation though

    met 11th December 2010
    engaged 2nd August 2013
    getting married to the love of my life 11th july 2015
  29.  
    • Laura JaneL100
      CommentAuthorLaura JaneL100
      Got married 5 years ago
      Posted: Dec 3rd 2014
      Just marriedBadgeBadge
     
    hello I am very sorry to hear that this has happened to you , you should get a refund you may need to cintact the juwjrey sors head office and explain, as you would of had it to have it sent off you would of had to pay for that, so try and at least get that back, xxxxx laura
  30.  
    • Mrs T Hurley!
      CommentAuthorMrs T Hurley!
      Got married 3 years ago
      Posted: Dec 6th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Unless they advised you that it would be different, then there is absolutely no reason why they cannot sort this out, whether it be a refund or resolve the issue. You asked for them for a service that you have paid for and they have not delivered on that promise. It comes under the sales of goods act. Like Barbie86 has said, I would get in contact with trading standards.

    I don't know if this is true, but a company must answer your complaint within 5 working days.

    fingers crossed for you
    x

    Members signature icon
    Met 18/09/03
    Engaged 06/09/08
    Getting married 05/09/17
  31.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 8th 2014
      Is poweruserJust marriedBadgeBadge
     
    Well I've had to pester again with no success so I tried calling yet again and the manager finally spoke to me!! After an afternoon of waiting where I got nowhere again, she told me that she can't authorize any refunds and is sticking to policy so she has tried to contact head office and her regional manager who she hasn't been able to get hold of so she's sent her regional manager an email with everything to see if I can either get a refund, part exchange or some form of compensation. Not ideal but we are seeing if she calls tomorrow. Now that I've got hold of her, she seems pro-active and even gave me her name and working hours so fingers crossed we can get a resolution!! xx

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  32.  
    • *KelBel*
      CommentAuthor*KelBel*
      Got married 6 years ago
      Posted: Dec 8th 2014
      Is poweruserJust marriedBadgeBadge
     
    Fingers crossed!

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    Velcro...my wedding day twinny! The Two Kel's!
    Got engaged 14/10/12 in Central Park NYC!
    Became Mrs Macdonald 13th September 2014
    Mummy to 4 girlies and baby blue boy Due 10/05/2016
  33.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Dec 9th 2014
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    Fingers crossed for you, hope you get somewhere with it.

    Members signature icon
    Our wedding day - 6 October 2012


  34.  
    • KayleighS46
      CommentAuthorKayleighS46
      Got married 4 years ago
      Posted: Dec 10th 2014
      Just marriedBadgeBadge
     
    Dare I ask.... you heard anything yet?? x

    Met 2013
    Propsed 2014
    Will Be Mrs Brookes 2016
    always & forever xxx
  35.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 10th 2014
      Is poweruserJust marriedBadgeBadge
     
    Ha, as if! I'm going to have to call again today as she didn't bother calling me yesterday surprise surprise :( xx

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  36.  
    • KayleighS46
      CommentAuthorKayleighS46
      Got married 4 years ago
      Posted: Dec 10th 2014
      Just marriedBadgeBadge
     
    oh gosh... their customer service is really shocking!!! :(( they need to pull their fingers out!! xx

    Met 2013
    Propsed 2014
    Will Be Mrs Brookes 2016
    always & forever xxx
  37.  
    • barbie86
      CommentAuthorbarbie86
      Got married 6 years ago
      Posted: Dec 10th 2014
      Is poweruserJust marriedBadgeBadge
     
    Is there anyone else you can contact? Have you spoken to Trading Standards yet? I just do not believe what they're saying as essentially you have paid for something and have not received it. I think you need to get some advice and then go in all guns blazing, so to speak. I would also as I said above go in and ask to see the ring you tried, and measure and photograph both so that you have clearly documented proof/evidence.
  38.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 10th 2014
      Is poweruserJust marriedBadgeBadge
     
    Still nothing so I think I'll be going to Trading Standards now as I've had enough. As I finally got somewhere with the manager I held off but no joy again. I've got photos side by side already so that's covered. Any idea how to get in contact with TS? Not had to go down that route before.

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  39.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Dec 11th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Good for you. Hope you manage to get something sorted. Terrible customer service, not on at all! I would just G00gle TS; there must be details of how to contact them on their website x

    Members signature icon
    Happily married
    18th June 2016
    xx
  40.  
    • barbie86
      CommentAuthorbarbie86
      Got married 6 years ago
      Posted: Dec 11th 2014
      Is poweruserJust marriedBadgeBadge
     
    When I had to contact them I just G00gled it and it came up. I called them and they answered pretty quickly and were very helpful (in our case, OH had entered into a phone contract but essentially the phone wasn't fit for purpose; I knew from reading TS laws and the actual contract T&Cs that were we legally allowed to leave the contract with no penalty, but we were getting nowhere. As soon as I threw the fact I'd called TS into the mix, their attitude did an about turn, and we were able to leave the contract with no penalty).
  41.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 11th 2014
      Is poweruserJust marriedBadgeBadge
     
    I have got fantastic news! As a gesture of goodwill, I am being given a full yes, FULL refund!!! Persistence pays I have spent all day going backwards and forwards on the phone trying to sort this and I've finally got results from it so all I have to do is go in store when I can to get it refunded along with the ring!

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  42.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Dec 11th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Great news! Yay!

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    Happily married
    18th June 2016
    xx
  43.  
    • JennK
      CommentAuthorJennK
      Got married 5 years ago
      Posted: Dec 11th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Yay! What a good outcome :)

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    Our perfect day - 08.08.15 <3


  44.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 11th 2014
      Is poweruserJust marriedBadgeBadge
     
    Yep, took long enough mind you but hey, a full refund was more than I was expecting so yay!!

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  45.  
    • Flossie
      CommentAuthorFlossie
      Got married 4 years ago
      Posted: Dec 11th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    No less than you deserve though. It shouldn't have taken all this fuss for them to realise that!

    Members signature icon
    Happily married
    18th June 2016
    xx
  46.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 11th 2014
      Is poweruserJust marriedBadgeBadge
     
    Yes, my sentiments exactly! I should not have had to have gone through all of this to sort it so I think I deserve it really! xx

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  47.  
    • CamilaL
      CommentAuthorCamilaL
      Got married 3 years ago
      Posted: Dec 11th 2014
      Just marriedBadgeBadge
     
    That's awesome! =D Gonna look for a new ring now?
  48.  
    • barbie86
      CommentAuthorbarbie86
      Got married 6 years ago
      Posted: Dec 11th 2014
      Is poweruserJust marriedBadgeBadge
     
    Good, really pleased for you! What's your next move? Have you considered contacting an independent jeweller for a quote?
  49.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Dec 11th 2014
      Is poweruserJust marriedBadgeBadge
     
    Thanks ladies! Next move is sort a new ring :D I've looked around but I think we are going to go to our friend who is also an independent jeweller. We trust her completely, will make them from scratch and she also sorted out my new ER when I needed work done on it a few weeks ago so we know that she will do a wonderful job! I think I'm just going to go for a simple gold band; simple but elegant and pretty too. My ER is the 'wow' factor so I don't feel I need a complicated wedding ring really. What do you think? I know it's very Duchess of Cambridge-esque but it was a family heirloom and well, I love it!

    10822623_10152460363226931_603077044_n.jpg
    10822623_10152460363226931_603077044_n.jpg


    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  50.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Dec 11th 2014
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh this is fab news, I'm so glad it got sorted for you in the end.

    Members signature icon
    Our wedding day - 6 October 2012


 
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