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Wedding Forum - Bridal shop messed up :(...

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  1.  
    • TheFutureMrsK
      CommentAuthorTheFutureMrsK
      Got married 6 years ago
      Posted: Apr 4th 2015
      Is poweruserJust marriedBadgeBadge
     
    I had my first fitting yesterday and so did my bridesmaids. I had mine first. For starters the underskirt they ordered me wouldn't go past my knees so that didn't feel great. Then I put the dress on and they had ordered a size smaller than I was measured in that as well. Luckily it zipped up and fitted well everywhere except for one crease at the back. The lady who does the alterations told me she wasn't allowed to let the dress out to fix this. She was then gone ages on the phone and stuff but they finally agreed they would let it out since it's less than an inch. I felt like I was robbed of that excited feeling your supposed to get at your first fitting but I let it go since they're fixing it.

    We went in an hour or so later for the bridesmaid dresses and they had ordered the wrong dresses :( we ordered ones with lace up backs and they got us zips. Again the lady was gone ages but they said head office was closed cause of the holiday so couldn't do anything right now.

    “Love, n. A temporary insanity curable by marriage.”
    -Ambrose Bierce

  2.  
    • CatherineR
      CommentAuthorCatherineR
      Got married 5 years ago
      Posted: Apr 4th 2015
      Is poweruserJust marriedBadgeBadge
     
    Oh my goodness! I'm so sorry, what a nightmare :( I would demand some money or at least free alterations as it's them that has screwed up!

    Members signature icon
    Married my wife on 15.08.15
    Honeymooned on the Isles of Scilly :)

  3.  
    • VictoriaL46
      CommentAuthorVictoriaL46
      Got married 5 years ago
      Posted: Apr 4th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Doesn't sound like it went well at all :( I would be putting in a complaint as 1 mistake is fair enough but to make 3 mistakes with not only your dress, but the hoop and bridesmaids dresses as well is very concerning. Hope it all gets sorted out for you soon, sweet.

    Members signature icon
    Met in Nov 2005
    Engaged 13th June 2013
    Becomes Mrs Stewart on 10th Aug 2015 Honeymoon in Florida!
    My Diary Thread: My Alice in Wonderland Wedding Diary
  4.  
    • JennK
      CommentAuthorJennK
      Got married 5 years ago
      Posted: Apr 4th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh gosh i'm so sorry :( I hope it all gets sorted out soon.

    Members signature icon
    Our perfect day - 08.08.15 <3


  5.  
    • WelshBrideBethan2015
      CommentAuthorWelshBrideBethan2015
      Got married 6 years ago
      Posted: Apr 4th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Sorry to hear that :( defo put in compliant x

    Members signature icon
    Somehow always connected , finally became friends .
    Friends became soul mates :)
    Engaged 6th July 2013
    <3 <3 Married my best friend 11/7/2015 <3 <3
  6.  
    • Sarah D
      CommentAuthorSarah D
      Got married 4 years ago
      Posted: Apr 4th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Sorry to hear that Id be making a Major complaint and expecting free alterations to xx

    Members signature icon
    Became Mrs Duthie 7th October 2016


  7.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Apr 4th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh no, well I hope they alter it free of charge seeing as the wrong ones have been ordered.

    Members signature icon
    Our wedding day - 6 October 2012


  8.  
    • Sprucey
      CommentAuthorSprucey
      Got married 5 years ago
      Posted: Apr 4th 2015
      Just marriedBadgeBadge
     
    Oh god how awful for you they deffo should be fixing all the mistakes and the compensating you for the trouble and stress!!!

    Members signature icon
    Great friends
    24.04.11 got together
    27.03.12 my birthday and our engagement day at Thorpe Park!
    25.04.13 birth of our baby girl 25.08.15 together4ever
  9.  
    • MrsC2bee
      CommentAuthorMrsC2bee
      Got married 5 years ago
      Posted: Apr 4th 2015
      Just marriedBadgeBadge
     
    O no how horrible and upsetting!M that's very unprofessional of them! Have you got ur paperwork/ receipt from when you bought it as should state on there what size they should have ordered and if they don't match what they ordered I would kick up a stink about money back or re ordering if you have time and make sure u stick in ur heels and make sure they either reorder the bridemaid dresses or alter them so they fit nicely and do it for free! Don't let them fob u off u have a right as a buyer to have what u ordered x
  10.  
    • RachaelB76
      CommentAuthorRachaelB76
      Got married 5 years ago
      Posted: Apr 4th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    hopefully they can reorder and get them in asap for you x




  11.  
    • AmandaK74
      CommentAuthorAmandaK74
      Got married 6 years ago
      Posted: Apr 5th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    oh how awful, sounds very unprofessional of them,Ii mean how do you get it wrong 3 times? I hope you get it resolved and hopefully get some sort of compensation.

    met 11th December 2010
    engaged 2nd August 2013
    getting married to the love of my life 11th july 2015
  12.  
    • michgib
      CommentAuthormichgib
      Getting married in 7 months
      Posted: Apr 5th 2015
      Is poweruserBadgeBadge
     
    How upsetting hope you get it all sorted out
  13.  
    • InDreamland
      CommentAuthorInDreamland
      Got married 8 years ago
      Posted: Apr 5th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh no, how awful! Hopefully they will fix the issue satisfactorily for you.

    Members signature icon
    Married the love of my life on Saturday 11th May 2013 xxx
    Had our dream perfect honeymoon in Hawaii!

  14.  
    • *The NewMrsMalin*
      CommentAuthor*The NewMrsMalin*
      Got married 6 years ago
      Posted: Apr 5th 2015
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    Oh no that is horrible; I hope it gets fixed :(

    Members signature icon
    Met in 2009
    Got together on12th May 2011, proposed on the 12th May 2013
    When you get knocked down; smile and pick yourself up again!
    Fight for what you believe in!
  15.  
    • TheFutureMrsK
      CommentAuthorTheFutureMrsK
      Got married 6 years ago
      Posted: Apr 6th 2015
      Is poweruserJust marriedBadgeBadge
     
    Thanks everyone :) they've agreed to fix my dress with no extra cost but I have to wait until tues before I'll know what they're doing about the bridesmaids dresses. If they don't replace them then I'll want money back. I'm going to wait until I have all the dresses sorted and home before I make an official complaint. The overall service hasn't been great to be honest which surprised me because it's a big chain not just a small shop. I love my dress and the first lady who served me was lovely so that's why I went with there but since they got my money everything's changed :(

    “Love, n. A temporary insanity curable by marriage.”
    -Ambrose Bierce

  16.  
    • Sarah D
      CommentAuthorSarah D
      Got married 4 years ago
      Posted: Apr 6th 2015
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    Glad to hear they are fixing your dress and hope they sort out your bridesmaids dresses to, but I would be the same I would want a full refund of they didn't give me the answer I was looking for and defo be making a huge complaint xx

    Members signature icon
    Became Mrs Duthie 7th October 2016


  17.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Apr 6th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    I'm glad they are sorting your dress out, let's hope they do the same with the others.

    Members signature icon
    Our wedding day - 6 October 2012


  18.  
    • TheFutureMrsK
      CommentAuthorTheFutureMrsK
      Got married 6 years ago
      Posted: Apr 9th 2015
      Is poweruserJust marriedBadgeBadge
     
    So I waited until after lunch on tues and had no call from bridal shop. I called them and they said they had emailed head office and were waiting for a reply. I called again at the end of the day and they said whoever it was in head office had just got back in their office and got the email so still no update but was promised another call first thing the next morning. Unsurprisingly I didnt get a call so I called them again. They said there was still no update and guaranteed me a call by the end of the day. Once again no call so I called them this morning. They said head office are dealing with it and new bridesmaid dresses will be sent over but they have no idea when they will be in, not even a rough idea. Now they have my money they don't seem to care.

    “Love, n. A temporary insanity curable by marriage.”
    -Ambrose Bierce

  19.  
    • Sprucey
      CommentAuthorSprucey
      Got married 5 years ago
      Posted: Apr 9th 2015
      Just marriedBadgeBadge
     
    I would ask for head office details and deal directly with this 'person' that seems to be in charge of what they're doing! Seeing as they seem to not care in the shop, they'll know you mean business once you ask to deal directly with them

    Members signature icon
    Great friends
    24.04.11 got together
    27.03.12 my birthday and our engagement day at Thorpe Park!
    25.04.13 birth of our baby girl 25.08.15 together4ever
  20.  
    • EmmaG
      CommentAuthorEmmaG
      Got married 5 years ago
      Posted: Apr 9th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh my god, that's awful.. I would be ringing them again and demand to speak to the manager and I would be ringing head office too, Its not good enough.. they should be bending over backwards to sort this out and promptly get back to you so their mistakes aren't made worse for you .. Hope you ok x

    Members signature icon
    Soooooo excited to be marrying my Best Friend !!
    Life is Wild, Love it Live it !

  21.  
    • Flossie
      CommentAuthorFlossie
      Got married 5 years ago
      Posted: Apr 9th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Hope this all gets sorted for you soon! How terrible.. like the ladies have said, I would be taking matters into my own hands and demanding for the contact details of the person at head office who is supposedly dealing with this. Awful that they can't even give you a rough timescale, just takes the P***!! x

    Members signature icon
    Happily married
    18th June 2016
    xx
  22.  
    • MrsThomson2B
      CommentAuthorMrsThomson2B
      Got married 5 years ago
      Posted: Apr 12th 2015
      Is poweruserJust marriedBadgeBadge
     
    You need to do what sprucey has said, get the name and number for the contact at ho. dont let them fob you off xx
  23.  
    • TotallyLovedUp
      CommentAuthorTotallyLovedUp
      Got married 5 years ago
      Posted: Apr 12th 2015
      Just marriedBadgeBadge
     
    that's awful :( we put our trust in these companies and too often hear how they mess up! Lets hope that they sort it out for you and they sort it out free of charge, seeing as it was their mistake!
  24.  
    • AprilS61
      CommentAuthorAprilS61
      Got married 6 years ago
      Posted: Apr 12th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Oh my?! Three times?!

    I hope you've managed to get HO details for yourself! Good thinking about waiting until you have the dresses in your possession before making a complaint - very wise! Hope they realise how much they've messed up an sort it quickly (or rather quickER)

    Keep us updated x

    Members signature icon
    Mr & Mrs Swan 04/04/15


  25.  
    • Glitterfairy
      CommentAuthorGlitterfairy
      Got married 8 years ago
      Posted: Apr 13th 2015
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    I would have cut out the middle man and asked for head office. They cannot refuse that to you.

    Members signature icon
    Our wedding day - 6 October 2012


  26.  
    • MrsC2bee
      CommentAuthorMrsC2bee
      Got married 5 years ago
      Posted: Apr 14th 2015
      Just marriedBadgeBadge
     
    How are you getting on? Did u manage to get head office number and kicked up with them as hopefully they'll give a hoot about the mess up and have real answers for you! X
  27.  
    • TheFutureMrsK
      CommentAuthorTheFutureMrsK
      Got married 6 years ago
      Posted: Apr 26th 2015
      Is poweruserJust marriedBadgeBadge
     
    Sorry I haven't been on here much lately. So I had a lot more calls back and forward with the shop and the best they said they could do was get the dresses in on the week of the wedding and they couldn't guarantee it would be the start of the week. I tried to explain how impractical that would be and impossible to fit all the fittings in that time. Anyways they said they couldn't do anymore but gave me the number of someone higher up to talk to. I asked my dad to speak to them for me as I thought it would be a lot more difficult for them to brush him off. My dads not the kind to be messed around. So after a few calls they've said they'll have the dresses in by the 21st may :) they said the designer has guaranteed this date so it's not just the shops word.

    “Love, n. A temporary insanity curable by marriage.”
    -Ambrose Bierce

  28.  
    • Emmilou82
      CommentAuthorEmmilou82
      Got married 4 years ago
      Posted: Apr 26th 2015
      Ticker backgroundIs poweruserJust marriedBadgeBadgeTicker foreground
     
    Thank goodness you are getting somewhere. It's very unprofessional of them and it's not just party dresses we are talking about. They should realise just how important this is xx

    Members signature icon
    Marrying 'The One' on 30th July 2016
    I am now Mrs Emma Stokoe xx

  29.  
    • MrsC2bee
      CommentAuthorMrsC2bee
      Got married 5 years ago
      Posted: Apr 26th 2015
      Just marriedBadgeBadge
     
    Gosh wht a pain! Glad u managed to get somewhere and that's good ur dad was able to step in. Fingers crossed they follow through with their word for you, can't believe how unprofessional they have been! So is it ur dress that will be in on tues or the bridesmaids and when will u get the others x
 
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