UKbride Member Request 10 Sep 2019

Wedding dress disaster, seeking advice

Hi everyone, looking for some advice. My wife bought a dress from a well known (expensive) designer via a well known bridal shop, I won’t bore you with the details but basically the dress had flaws develop and a few days before the wedding significant changes to the design had to be made to make it wearable, which was a disaster as it didn’t look as my wife wanted it to or requested, she absolutely hated wearing it. Bridal shop is understanding, however designer is not admitting fault. Bridal shop have offered 20% refund or sending dress for independent inspection. The manageress advised the most she has ever heard of a bride getting back if the inspection goes in their favour is 10% but whether that is right or not I can’t say. Should we pursue or cut our losses and accept the 20%? I’m sure any future or recent brides can appreciate the stress and emotional toll this has been taking on us.

Kerryann Ashton
Kerryann Ashton 11 Sep 2019

How awfull i do hope you get a refund ♥️

Beth Whitaker
Beth Whitaker 13 Sep 2019

I wouldn't listen to that advice at all, legally if it's a manufacturing fault you've been sold a product that's no good and they will need to refund you, take plenty of pics/videos before you send it off, start a chat with trading standards and expect a bit of a battle but you deserve a full refund

Katie Pearson
Katie Pearson 13 Sep 2019

If you paid on your debit / credit card could you do a dispute with them regarding the goods / services received not as described?

Sheena Flowers
Sheena Flowers 13 Sep 2019

Have you taken advice from Trading Standards?

UKbride Administrator
UKbride Administrator 13 Sep 2019

That's awful, I think you should fight it, full refund and compensation for ruining your wife's day the dress is so important!! Good luck x

Michelle Wyatt
Michelle Wyatt 13 Sep 2019

Fight them all the way & dont give up. Hope you get it sorted

UKbride Administrator
UKbride Administrator 14 Sep 2019

Did you take out wedding insurance? Might be able to claim back via that possibly?

Becky Mitchinson
Becky Mitchinson 29 Sep 2019

I would speak to citizens advice they maybe able to give you the information you need x


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