The ship I'm getting my dress from is closing, the have told me the orders will all be delivered, but when I said I had concerns as my dress is not ordered yet, I was putting off measurements to lose weight they told me that I would have to email the owner to raise my concerns. The shop are ignoring my emails and the phone just rings. I have no dress they have my deposit and I am starting to get very unwell with anxiety. Any ideas on what I can do?? The shop shuts in just over a week.
You need to physically go down to the shop and not leave until it's sorted! Be firm!
Go down there don't let them fob u off
Go down there today with your receipt and say you want your deposit back
They have to let you have it as your dress isn’t ordered - if they shut you stand no where with them at all
I agree with the others about going there but if you are struggling with anxiety the best thing might be to take someone with you who is strong willed and will fight your corner or ask them to go for you. Anxiety is a hard enough battle to fight on its own! Good luck!
Personally, I would go down with someone able to help you fight your corner and demand your deposit back. That way you are able to find a new dress from a shop that you trust, even if this shop placed your order today, you would forever feel uneasy with them x
demand your deposit back or get goods out the shop for the price like shoes veil bridesmaid dress or accessories shoes etc flower girl dress or accessories even tiara or mother of the bride outfit so at least you have something for the money take them with you on that day you visit good luck
Have you taken out wedding insurance? That usually covers things like this. If you haven't taken it out might be worth doing, I paid £60 for my insurance through John Lewis and you only have to pay for it once no matter how far ahead your wedding is (I took my insurance out in 2017 and getting married in 2019)
Go in and cause a fuss and get your deposit back. It;s not worth the stress to you to continue with this order and if you know the dress and style number then another shop should be able to order it for you, particularly as most shops use the same suppliers? Be firm and get your deposit back before they close as doing it after will be a nightmare! Good luck :-)
Report them to trading standards asap before they shut down. They will be sure you will get your money back. X
Go in there? Sorry but isn't that obvious?
I should add that the shop is over an hour away as I bought at a wedding fair and I am currently on holiday, hence not being able to get there. It's such a nightmare.
Depending on the reason for them closing, you may be stuck for your dress. Deposits are non-refundable normally. If it was your choice not to order your dress before now, then the best you can maybe hope for is goods to the value of your deposit, though they are not obliged to honour this either. I would contact the owner directly, as they have advised, or go in and see them. You'll probably find that if the shop shuts down in just over a week the staff will be down to skeleton staff and extremely busy fulfilling orders that have already been placed and clearing out the shop.
Go to wed2be and get a cheaper dress. Or look online at stillwhite.co.uk I rather fear the deposit is lost unless you have wedding insurance. And even then you're likely to still have to pay the excess. Try to relax, don't let it affect your health. Xx
I would go to the shop and ask them what you can do! Did you take out wedding insurance? They should be able to help cover if so as that’s what insurance is for! Sorry this is happening to you, I hope the rest of your planning runs smoother!
If it hasn’t been ordered yet then surely I should be able to get your deposit back? Did you sign anything when u paid deposit? If it isn’t ordered and they are
Closing in a week I shud think the owner will just give u ur money back. I’d just go and say u need to c th owner or have her number tbf the staff can’t do much it’s the owners call xxx
It can take up to 6 months for a dress to arrive at the bridal shop, once it is ordered. Even if they do order it, they will closed before it arrives. Nobody is going to place an order for you, this close to closing down. Depending on the details of your contract, you may have to accept you have lost your deposit and start looking elsewhere for a new dress
If you are in Bristol then St Peters Hospice have a great wedding room in Westbury on Trym or Oxfam Chippenham’s wedding room is even bigger ( 50% of the dresses are last seasons)
importantly you will be donating money to a good cause and not a profit organisation
Did the shop not call when prior to now when they first made the decision to close down that’s what was happening? It’s terrible of them if they didn’t as they should have said to you that you’d need to place the order or should have offered you the deposit back as a goodwill gesture as it’s not your fault they are closing. If you’re not able to get there can you ask your parents or a close friend to go down there to get your money back? Good luck I hope you find a solution x