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UKbride Member Request 25 May 2018

Hi, We recently had to cancel our wedding due to serious family illness....

Hi, We recently had to cancel our wedding due to serious family illness. We let our venue know we were cancelling and then they took it upon themselves to call our suppliers and tell them we’d cancelled and give all the information id given them as to why. I was obviously going to do this myself and never asked them to because I wanted to speak with suppliers myself about rearranging ect. Is it just me that thinks this in unacceptable? Opinions much appreciated

12 Comments
Alice Hearn
Alice Hearn 25 May 2018

It depends on their intentions. Maybe they thought they were lessening the load for you. Hard to comment without knowing all the ins and outs.

Jess Frosdick
Jess Frosdick 25 May 2018

I think they were just trying to save you any distress by cancelling vendors for you. I do not think it’s appropriate that they told everyone else all of the details though! I’m sure this is a very difficult time for you and your news shouldn’t have been passed on without your express permission. I hope you’re okay and I’m sure when you do get married it will be even better than you imagined ☺️❤️

UKbride Administrator
UKbride Administrator 25 May 2018

Were they vendors recommended by them? Or in partnership with them? If they weren’t, then that is out of line and not their responsibility. Unfortunately there’s not much you can do. Except not recommend this venue due to the bad experience you’ve had. Maybe then they’ll realise what they’ve done..

UKbride Administrator
UKbride Administrator 25 May 2018

I wouldn’t be happy, that was down to you

UKbride Administrator
UKbride Administrator 25 May 2018

Maybe they thought they were being helpful?

UKbride Administrator
UKbride Administrator 25 May 2018

Totally unprofessional regardless of any reasons.

Stephanie Desborough
Stephanie Desborough 25 May 2018

If you didn't consent for them to contact third parties - and especially for them to share sensitive personal data, then surely it's a data protection breach...?

Amy Eager
Amy Eager 25 May 2018

Unprofessional and against data protection... do not rebook with that venue!

Hope everything works out okay xx

UKbride Administrator
UKbride Administrator 25 May 2018

I'd be just a little suspicious that they didn't believe your reasons and were trying to create problems for you if you had actually just found another venue.

UKbride Administrator
UKbride Administrator 26 May 2018

If the suppliers were booked via your venue then they may have contacted them to lessen outgoings they would have if they had already paid a deposit or had terms and conditions to abide by. If you booked it direct it's a breach of the new GDPR laws

UKbride Administrator
UKbride Administrator 26 May 2018

Definitely breaching new GDPR law, they had no right to pass on personal information

UKbride Administrator
UKbride Administrator 26 May 2018

Depends if you booked the vendors or if the venue did. If contracts are between you and vendors (and you have simply provided details to venue) then venue was wrong to contact the vendors. If the venue booked them then I thinks it's less clear.

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