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UKbride Member Request 4 Sep 2017

So sometime ago my bridal shop said to me bring all your bridesmaids...

So sometime ago my bridal shop said to me bring all your bridesmaids dresses in and we will steam everything for you. No charge was ever mentioned for this and I dropped them all in last week. I received a text from them to tell me that they were going to charge me £9.95 per dress! So I sent a reply to say I wasn't aware of the charge and for that reason I will steam them myself. I've just had another response today to tell me that they have already been steamed. I am really very unhappy about this as I feel they should of spoken to me first. Am I within my rights to refuse to pay for them as they didn't consult me about the charge first? I'm worried they might get difficult as they currently have my dress and all my bridesmaids dresses!! Really don't need this stress 12 days before my wedding!! Advice very much appreciated x

5 Comments
Alys Brierley
Alys Brierley 4 Sep 2017

Can't you just pay it 9.95 isn't that much I personally would just pay for it . Can't deal with fuss especially so close to your wedding

Rhian Priest-Dibben
Rhian Priest-Dibben 4 Sep 2017

I would complain as they didn't state the prices to you and steamed them without confirmation. Ask for money off but unfortunately they've done the service now so you will have to pay something. Try for half price.

Susan Coleclough
Susan Coleclough 4 Sep 2017

As they still have your dress and the bridesmaids dresses I would tell them you are unhappy and try to negotiate a discount. If necessary be prepared to pay the full amount asked but make sure you leave feedback on their facebook page, their google page (most important) and anywhere else you can leave a review.

Lisa Keenan
Lisa Keenan 4 Sep 2017

I'd try to negotiate a sizeable discount, as they should have waited for you to confirm the price before steaming them. It's like when you take your car in for an MOT - they tell you what it will cost and wait for you to confirm before doing it! I'd argue that I hadn't been notified of the price before they steamed the dresses, but ultimately, it's only a few days until your wedding so try to take the road that causes you the least stress. Good luck :-)

Elsa Hignett
Elsa Hignett 4 Sep 2017

Thank you for the advice ladies! They are charging 9.95 per dress and I've 6 dresses! They are being incredibly difficult and holding our dresses ransom 😫😪 so just going to have the swallow it x

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