Hi I put down a deposit for my wedding dress and bridesmaid dresses. I was told that I could pay it up and as long as I pay it in full a month before the wedding it will all be fine. My wedding is in august and now my bridal store has phoned me three times this week demanding payment in full by next week and I have only tried my dress on once and havent even had any alterations made. Ive lost all confidence in them as they have moved from a lovely shop to running it from their house from the conservatory. Nowhere on any of my Reciepts has it said no refundable deposit and I havent signed a contract. What should I do because I dont want to deal with them anymore. Thanks.
CommentAuthorMrsRobson2Be
edited
Do you have wedding insurance? If not get it now, as it isn't looking good for this company. I would reply to the email saying you will pay the remaining balance upon receiving the dresses, as is the norm for all bridal shops. It does sound as though they are trying to claw in as much money as possible before they close for good!! Why else would they be asking for full payment now? Sorry x
CommentAuthorFlossie
Definitely do not pay them anything more at this stage! Do you have a written agreement at all? If you do, it should say everything on there, and if you don't, they still don't have a leg to stand on. I would definitely be demanding my deposit back if it doesn't say anywhere that the deposit is non-refundable. You definitely need a supplier you can trust 100% for something so important!! Hope it gets sorted out asap x
Happily married
18th June 2016
xx
CommentAuthorPaulineM21
Hey I havent got wedding insurance but I will be getting it. I have only been given a Reciept with the items and their cost. I have nothing from them stating what their policy is or what happens with deposits. Shes also now trying to say that I agreed to pay monthly when I had my mum gran and threr bridesmaids in the room and they and me heard her say I can pay it up as long as it was paid a month before the wedding. Im at my wits end with them. Plus the bridal place is in glasgow and im in the higlands so everything has to be said over the phone n ive no proof that the dresses are Actually still there. Thanks for the advice girls x
CommentAuthorPaulineM21
And im also getting married on the 8th of august next year :) x
What they told you originally sound unusual you normal have to pay 50% before the dress goes into production, and then have to pay the balance within about a month or two of the dress being recieved by the shop, add they have to pay the balance to the designer/maker.
Met June 2009 on my Birthday,Met again July 2009 and got
together, May 2010 Moved in,Jan 2011 got pregnant,
August 2011 Got our own place, 2011 Had our Baby Girl,
Dec 2011 Got engaged, July 2015 Getting married! Yay!
CommentAuthorVelcro
whatever she is saying you agrreed to is only as good as the paper it is written on. sounds like they are after your money and chances are you wont get your dress!
Like lala said, do all correspondence via post/email. make sure you send your email and flag that you want a 'read reciept' and make copies of any postal correspondence you send, also sent recorded if you do that to.
Wibbly wobbly, timey wimey
*Kelbel* is my wedding twinny!
CommentAuthor*KelBel*
I agree with lala get everything by email in writing, don't pay anymore as it does sound dodgy like they could be closing.x
Velcro...my wedding day twinny! The Two Kel's!
Got engaged 14/10/12 in Central Park NYC!
Became Mrs Macdonald 13th September 2014
Mummy to 4 girlies and baby blue boy Due 10/05/2016
CommentAuthorCharlotteE98
Sounds dodgy to me too. It seems a bit strange that they've gone from a really nice shop to a conservatory. When I chose my dress I paid a 50% deposit and signed a contract to say it was non refundable and I will need to pay the balance at the pre-fit etc.
Make sure you keep a copy of all correspondence. I really hope you get it sorted.
CommentAuthorIrishbride2be
Met my dream man on Halloween 2012
Proposed to me in Spain 22nd July 2014
Getting married 12 september 2015
Marrying my forever best friend :-)
CommentAuthorNaomiC8
edited
Technically they have provided you with misleading information and it is most likely as a result of them going into liquidation/bankruptcy..(i can only assume).
you have signed no contract and there is no stipulation that the initial deposit is non-refundable to that end, you should be entitled to your full deposit. It is often the case that no refunds on deposit is a standard in most bridal shops but you should still be informed by them.
Firtsly, i would email them and advise them that you are dissapointed in the service that they have provided you and the demands they are now making. When you initially attended there store, it was your understanding that further to the deposit, full payment was to be received a week before the wedding. Furthermore, there were people present with you who can support this.
You should explain to them that the initial information they provided is misleading. advise them that you are no longer confident in the service that they are providing and that there has been a clear breakdown in the retailer/purchaser relationship and to that end you request that the full deposit and an other fees you have paid be refunded.
it is better to email them as advised above as this provides you with sufficient proof, should you be required to take it further.
See what kind of response you get, if its positive,, then all is well... if not... you could always consider threatening Court action.. sometimes this scares them a bit, but then again sometimes they are willing to fight through the Courts, but its costly and lengthy. Given the sounds of their current predicament, i cant see them going through with such action.
But definitely the first step would be writing to them and advising of the above.
But do call to chase for a response, if you do not hear from them and keep a record of all the times you phoned.. its better to call of a mobile as your records are more accessible.
I hope it all gets sorted... its completely unacceptable when people feel they can get away with this crap...
it may be the case that they would be willing to refund part of the costs but not all... but dont give up...
CommentAuthorMidgetGem89
My dress shop say a deposit and once 50% is paid they can order dress once dress arrives full balance is due. Alterations are due once they know what alterations r needed...
Im not sure why theyve told u 1 thing and then changed it to something else.. im also not sure of any shops round here that work like that full balance is always due once dress has arrived into store be it months or weeks from when u chose it. I chose mine july exactly a year to date of my wedding lol paid 100 then been paying it off since. My dress and bridesmaids r now fully paid but it also wont be getting orderd untill dec/jan. Bridesmaids feb x I think alterations are an upfront payment for me once they give me a quote and a date theyll be doing them i need to pay
CommentAuthorclairenina
It's so hard when they have something beautiful and valuable of yours. I really had to bite my tongue with the alteration shop I used. I was so messed about, but my dress was literally in their hands.